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Home Hamilton Reviews

See what our customers are saying about our Hamilton Store

735 South Service Rd., Unit 1, Hamilton, L8E 5Z2

5 Star Rating - 198 reviews

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J.L.

June 14, 2024

They are fast and efficient. polite and professional. I have shopped with them plenty of times and will continue to. Thanks .

Sherman Griffin

June 14, 2024

Have been using the stoney creek location for a couple years now. Great customer service, friendly helpful staff, always getting what I need on time.

A.

June 13, 2024

Service is great. I always find what I need.

W.D.

June 13, 2024

we are impressed about the wide range of materials not only in stock but also obtained in a reasonable time frame

Carl

June 13, 2024

friendly and knowledgeable staff that can deliver on timeline we set

D.J.

June 13, 2024

Friendly service
Very helpful

Todd Fryer

June 13, 2024

Excellent service and a great job. Chad was great.

Norma

June 13, 2024

They are courteous, fast, and deliver what they promise.

Sandro

June 13, 2024

If I need it, you’ve got . Fast.

Ayshe Murtazaieva

June 13, 2024

Appreciate the help and support

A.C.

June 13, 2024

Any time I have needed any materials , your associates have gone above and beyond to help me , keep up the great work

W.

June 13, 2024

Like ser4vice and product service is excellent

S.O.

June 13, 2024

Knowledge, service from Chad and his team. The speed, variety of metals and if you don’t have it they will find it.

K.M.

June 13, 2024

Good variety of metals with quick turn around

S.T.

April 11, 2024

Woody is amazing. Very helpful and knowledgeable.

I have other Metal Supermarkets closer to me but I drive to Stoney Creek because of Woody’s service and knowledge.

Regards,
[FIRST NAME REMOVED]

R.P.

April 11, 2024

Convenient and no minimums.

Mike

April 11, 2024

I like the responsiveness of the staff. When I need something they’re on top of things. Yes inflation has curbed my purchases and projects somewhat but when i need something it’s usually waiting for me and I’m very local to the outlet.

Jay

April 11, 2024

Very good service especially with all the emergency jobs that I need material for and always depend on them for quick turnaround time.

Kevin

April 4, 2024

You have a wide variety of products in stock

C.S.

April 4, 2024

Quick, walk-in service !

N.

March 18, 2024

Great service and great prices

D.T.

March 15, 2024

Service was amazing!

T.W.

March 8, 2024

Quick service

F.L.

March 11, 2024

I would like to express my appreciation for the excellent service we have received from your team over the years. The quick responses and on-time delivery have been invaluable to our operations.

As we continue our partnership, I believe it is essential to address the pricing aspect of our collaboration. While we have been satisfied with the service quality, it is worth considering adjustments to remain competitive with other vendors in the market.

Given our longstanding relationship, I am confident that we can find a solution that aligns with both of our interests. I look forward to discussing this further and exploring ways to enhance our business collaboration.

A.K.

March 8, 2024

Good pricing and quicks delivery

Debbie Gallagher

February 14, 2024

Always professional and prompt. Great service

Frank Butty

February 14, 2024

Variety of materials ,ability to source specials

A.

February 14, 2024

normally fast delivery and pricing is good. wide range of products

C.G.

February 8, 2024

Fast, Efficient, Friendly

John Baron

February 7, 2024

We like the fast quotes and delivery times.
Everyone there is very friendly and eager to help to get the job done right.
JB.

Gary Renaud/Gen Mgr

February 7, 2024

The Hamilton MSM team was particular responsive to our requests for quotes which came in a very timely manner and they let us make changes to our order on the fly as we needed them which meant we only bought what we needed. We would definitely work with them again. Their pricing was also very good and helped our company keep our pricing affordable to our customers. Thanks again to Chris Woods!

Nives Knezovic

February 7, 2024

Metal Supermarkets Hamilton is fast with getting our orders cut.

T.L.B.

February 7, 2024

Chad’s customer service is fantastic!

M.P.

February 7, 2024

your people .. the very best.

Heather Rooker

February 7, 2024

The products are great quality, the service via email is wonderful, and the guys working at the Stoney Creek location are very friendly!

Fabian Zilberman

February 7, 2024

Professionalism, quick delivery and fair pricing.

B.A.

February 7, 2024

Quick and easy and they gave me great service despite me being a nobody with a tiny order.

J.R.

January 11, 2024

Friendly, knowledgeable staff make this location a pleasure to deal with.

J.N.

January 11, 2024

Excellent service, prompt supply, friendly people

M.

January 5, 2024

Friendly and efficient. Very helpful in offering their expertise to provide a solution

A.S.

January 4, 2024

Prompt response and service, always quick to service our needs

B.

January 4, 2024

friendly, prompt service. knowledge of products. very helpful with any requests we have. quick & friendly delivery

A.L.

January 4, 2024

Great selection, able to service small quantity orders, and friendly service.

Gord Stevens

January 4, 2024

I love these guys.
They are very good at what they do and seem to go way above and beyond every time I place an order.
I know it appears a bit embellished but I am honestly serious.

Gord

J.P.

January 4, 2024

Top quality and service is easy and fast on ordering and delivery.

B.

December 19, 2023

Close. Stuff we don’t need 99% of the time is available in minutes. Inventory is on your dime, not mine. Stuff is available we didn’t even know existed, and some things work better than what we usually use.

M.J.

December 19, 2023

The fantastic service that Metal Supermarkets provide is extraordinary. Basically ask them any question and/or idea that you have and 9 times out of 10 they are able to help get you on the right track. (Within reason of course.) Would highly recommend for either beginner or advanced hobbyist’s or anyone working on company projects.

C.S.

December 19, 2023

To the headquarter office or the owner of the metal supermarket. Please hire one more of customer service. I have seen these people are swamped and overwhelmed.

Nick Liang

December 12, 2023

Chad and team are always on time and quick to provide quotes and product!

Highly recommended in the GTH area!

M.Z.

December 12, 2023

the people at that outlet are great they help and get thing ready when they say

T.P.

December 12, 2023

Quick quotation process and material processed fast.

H.S.

December 12, 2023

I can get the items cut to any size I need, even if it’s a small piece

M.G.

December 12, 2023

Timely turn around times with quotes and orders.

J.

December 12, 2023

great service

A.G.

December 8, 2023

Quick quoting time
Quick delivery time
Very satisfied with the service provided.

D.J.

June 13, 2024

Metal supermarket has everything I need in stock.
The staff are always more than helpful and friendly

D.F.

December 8, 2023

Fantastic Customer Service !!!

C.G.

December 8, 2023

Prompt Concise Friendly Service

T.B.

November 15, 2023

Great guys and quick accurate service

Derek Houweling

November 15, 2023

Selection and speed of service, they’re always willing to exhaust their sources to try find us the random and odd size pieces we need.

Dieter Sattler

November 10, 2023

Product and service was as expected and price is reasonable. I will use this service in the future if the need arises.

M.M.

November 9, 2023

Service and selection.

S.S.

November 8, 2023

Tom, Paige and Chad are amazing sales team. Never have to wait for a quote. All paperwork after the order is done without errors

M.M.

November 8, 2023

Great Service

J.L.

November 8, 2023

very quick responses and competitive prices.

V.T.

October 12, 2023

material cut to your size, low quantities are OK.

J.G.

October 10, 2023

great service & product.

S.

October 8, 2023

Good service!Fast friendly and good prices

S.O.

September 12, 2023

No minimum order!

B.

September 12, 2023

The guys in the shop are great to deal with and I usually receive my orders in a timely manner and at a better value then most of the other suppliers I deal with 👌🏻

Rob Tait

September 12, 2023

Very pleasant staff. Decent prices. I always look forward to visiting your company.

J.V.

September 12, 2023

When I order you have it right away

C.G.

February 8, 2024

Fast and polite.

Brian Nestor

August 3, 2023

Chad & his staff are great to work with over the past several years! Brian Nestor

G.K.

August 3, 2023

Wide variety of material and cut to size including shearing of plate.

Mauro Zaverella

August 3, 2023

Great service

Pamela Willis

August 3, 2023

Excellent service and next day delivery in most cases

Ken Somerville

March 8, 2024

I would like to commend Metal Suppermarkets service and professionalism in dealing withn Union Drawn metal requirements. Prompt service and reliability.

Marlene Ballantine

July 14, 2023

One Word — Everything!!!

Maybe it’s just the Stoney Creek location that I deal with — but the staff is great! Always there with a prompt response and willing to work with me on rush orders.

Thank you for the opportunity to share.

S.D.

July 14, 2023

Exceptional service

Marty Paddock

February 7, 2024

Great staff … comprehensive inventory … outstanding customer service. Keep up the good work!

S.R.

July 9, 2023

The stoney creek store is great to deal with. The guys are top notch at providing great service to us. We would highly recommend.

J.K.

July 7, 2023

Quick response to RFQ, fair pricing, good quality product.

Parneet Singh

July 7, 2023

Quick , polite but little pricy

C.Z.

July 7, 2023

Very knowledgeable and friendly staff. Good Service.

Timothy Sauder

June 23, 2023

Incredible selection of sizes and materials. Fantastic service. Highly recommended for those emergency situations where you need the right size, fast. Timothy

D.F.

December 8, 2023

Excellent

Excellent

Excellent

C.G.

December 8, 2023

Prompt friendly service

Rex Plant

June 6, 2023

We have done hundreds of transactions over the many years we have dealt with Metal Supermarkets, we have always been happy with staff, materials and delivery. We will continue to work with Metal Supermarkets.

D.W.

December 8, 2023

Generally have what we need and delivery is usually quick!

P.

June 6, 2023

Very friendly service and always find what we need. Great place

Shawn Doucette

June 6, 2023

The team down at Metal Supermarkets in Stoney Creek make running our fast paced business possible. Large or small orders they get us our material when we need it.

They are kind enough to slide through the occasional same day rush order for us when we need it as well.

M.W.

June 6, 2023

Fast and friendly service , great prices

B.

January 4, 2024

Excellent staff, very helpful
Excellent quality of product

B.S.

January 5, 2024

More price competitive

Saverio

May 11, 2023

Fast turnaround service and quick delivery.

Amanda Clarkson

May 11, 2023

Great response time and availability

G.

May 5, 2023

PROMPT SEFVICE

Phil

May 5, 2023

helpful friendly staff. great selection of material. always satisfied with my purchase. thanks!

J.G.

May 4, 2023

Pipe for flag pole was in nice shape.

John Grimsmo

May 4, 2023

Always a pleasure working with the team at Metal Supermarkets Stoney Creek! They know their stuff, can help me find the best sizes and materials, and are happy to make cuts to my specs. Keep it up!

A.

May 4, 2023

You guys have excellent services and great products.

L.P.

May 4, 2023

quick, helpful and great attitude.

S.S.

November 8, 2023

Inside Sales sends quotes in a very timely manner

D.R.

May 4, 2023

The service was great, the Team at Metal Supermarkets are very helpful and pleasant. The product is always on hand when we place our orders and it works for us.

A.

May 4, 2023

Quick replys to quotes, fast customer service. reliable orders

B.M.

May 4, 2023

I DEAL WITH THE STONEY CREEK LOCATION.
WOODY AND THE GUYS ARE GREAT AND ALWAYS
LOOK AFTER US IN A QUICK TURN AROUND TIMELINE .

Mark Mcleod

November 9, 2023

Selection and service.

K.M.

June 13, 2024

Great service from the team in Stoney Creek

C.P.

April 18, 2023

Great Customer Service. Quick Availability of material. On time delivery.

F.B.

February 14, 2024

Availability of non standard sizes ,custom cutting on small orders.

F.L.

March 11, 2024

The Orders are coming on time , people Friendly and professional ,at any given time

G.B.

April 12, 2023

The Staff are very accommodating and do their best to meet our needs in providing the products that we require, in a timely manner.

Thanks for being in business!

J.

April 11, 2023

if exact product requested isn’t in stock, always something in stock as replacement, prices are ok, staff always helpful.

Aren Vandervelde

April 11, 2023

Quick, efficient and fair pricing. Also have had good experiences with delivery to site.

Lorne Woods

April 11, 2023

It is more convenient to buy metal than it is to buy groceries!

M.A.

April 11, 2023

Great service! Great products!

T.S.

April 11, 2023

Good selection and service

D.J.

December 8, 2023

The staff always friendly and helpful

W.

November 8, 2023

wery good and quick service

M.G.

December 12, 2023

Quote requests and orders are always responded to, and processed, in a timely fashion.

Shelley

April 11, 2023

Super friendly and helpful- always has what we need!

S.M.

March 15, 2023

excellent service. friendly staff. small order or large they always get it right.

J.M.

March 8, 2023

The product is exactly what I needed. The guys were great to deal with. I had a timeline- which they met.

N.O.

March 8, 2023

You almost always have in stock what we need!

P.C.

November 15, 2023

Fast and friendly service every time I call or email. You can’t beat that. Your website is very helpful. Just your prices are too high. But you guys seem to be able to supply everything, so that is very good. What’s not to like! Keep on doing what you guys/gals are doing. I am happy customer.

G.H.

February 15, 2023

You usually have in stock, price is very competitive, quick response.

J.G.

October 10, 2023

great service, very knowlegable.

A.K.

February 14, 2023

I had a return request but policies at Metal supermarket made it tough. But the sales associate was very understanding and cooperative. Great experience

Andrew

February 8, 2023

Good morning ,

very good material selection , small runs ok , fast response.

Maybe little price improvement would be nice.

B.

September 12, 2023

The guys in the shop are super helpful and any time I have a project your company either has what I’m looking for or source it out in a timely manner

Leon

February 7, 2023

Excellent customer service

A.D.

October 5, 2023

Excellent customer service

A.K.

February 7, 2023

Great selection, friendly staff.

Fabian Zilberman

July 7, 2023

Very good and quick responses from the team at Hamilton Store.
Chad and Woody are the best!

Ken Somerville

July 14, 2023

Metal supermarkets is our go to company for metal purchasing. Good support and service.

Bill Hayes

January 6, 2023

Great service!
Pleasant, polite, knowledgeable of products and availability in phone conversation and in person at store pickup.
Highly recommend this store for anyone looking for metal products either for home/hobby or business.
Bill

Frank Plazek

January 6, 2023

They have good friendly customer service. Quick easy loading of products. At a very competitive price. Thanks guys for helping us get the steel to update our race car and get back to the track.

Isaac Silverthorne

January 5, 2023

Fast friendly service, Always able to assist with any metal related questions you might have.

Isaac Silverthorne,
IJS FABRICATION

C.G.

August 3, 2023

Friendly, quick and efficient.

D.W.

January 5, 2023

Great service here in Stoney Creek.

Mauro Zaverella

August 3, 2023

The service is GREAT! The crew in Stoney Creek never let me down! Always come thru!

Pamela Willis

August 3, 2023

Excellent service and always stock available

Debbie Gallagher

February 14, 2024

Always fast polite service

Gerrit Visser

January 5, 2023

Good selection, good service and helpful substitutions when needed.

Chris

December 9, 2022

Fast friendly service

Marty Paddock

July 14, 2023

Top notch crew … fast, friendly, accurate service. Always a comprehensive inventory and if not available usually will be next day. Certainly a top tier supplier for us. Keep up the good work

S.R.

July 9, 2023

Excellent staff providing exceptional help.

M.S.

December 2, 2022

Always have the material needed and cut to size without any questions.

Marlene Ballantine

July 14, 2023

Convenience —

Debbie White

June 6, 2023

quick delivery

Mauro Zavarella

December 2, 2022

Speedy service and have what I need.

D.J.

December 2, 2022

Service was friendly and I got just what I needed!

Gordon Seehaver

December 2, 2022

Excellent customer service. All the staff at the Hamilton branch give extra effort to get you what you need and on your way fast.

Paul Castellan

November 9, 2022

Overall service quality

T.

November 9, 2022

Extensive inventory and flexible with sizing

J.

November 3, 2022

quick serve and good price

W.U.

November 2, 2022

Easy to order. Product ready when promised.

Venice Perno

December 12, 2023

Great service
Guys in Stoney Creek Rock!

C.G.

June 6, 2023

Prompt concise service, helpful go to staff, go the extra mile,

kevin huggins

November 2, 2022

Service was did rite quick and price(s) can’t be beat

R.R.

October 14, 2022

Woody is very helpful and personable.

Sandro

June 13, 2024

Great service and pricing!

F.D.

October 7, 2022

Excellent service knowledgable staff very helpful sometimes a little expensive but it’s OK I am very pleased with the service.
[NAME REMOVED]
Dal tron electric

M.M.

October 7, 2022

Able to get small quantities, at a reasonable price

Brian Nestor

August 3, 2023

Yes, the service at the Stoney Creek location has been great!
Chad has serviced my account for several years and we are very happy clients!
Brian Nestor
Nestor Laser Works
[PHONE NUMBER REMOVED]

Mike Gater

April 13, 2023

Great staff and friendly service. Good fast turnaround. Chad and Woody fantastic to work with.

G.H.

October 6, 2022

good service

J.C.

October 6, 2022

Easy to find what I need and get a quote

D.R.

May 4, 2023

The guys are a great help and when putting in a purchase they are fast and very reliable

G.C.

October 6, 2022

Your dust group is far easier to work with than our local St. Catharines franchise.

F.L.

April 12, 2023

People and services

D.D.

April 30, 2023

Chad and his team are always very helpful when l call and need material , we are a jobbing
machine shop and are always looking for material rush , they always exceed my expectations
Metal Supermarket has a very good supply of all materials , l am very satisfied with your service

B.H.

September 23, 2022

Everything.

B.M.

September 27, 2022

Pricing, attitude of guys at the store

Mark Mcleod

April 18, 2023

Chad, Jay and Woodie. Dennis is pretty good too.

C.Z.

September 15, 2022

Great customer service

John Baron

September 15, 2022

I like the fast quotes & delivery times.

J.V.

September 12, 2023

I like the service

J.T.

April 19, 2023

deliver charge for large orders

L.H.

September 15, 2022

Small quantities are ok

J.B.

September 14, 2022

your service is outstanding, you always supply the material needed in a timely fashion.
Keep up the good work.

A.C.

September 14, 2022

The service and suggestions

Chad

September 14, 2022

Cut to length saves me tons of time.
Chad and Woody are extremely knowledgeable.
Chad Cooper
Cooper Custom

V.S.

August 14, 2022

Have what I needed and got my order ready fast

Masooma Morad

August 8, 2022

fast reply and reliable…

D.H.

August 8, 2022

quick responses and deliveries

S.A.

August 5, 2022

Knowledgeable and helpful people.

E.Z.

August 5, 2022

I deal with Stoney Creek Branch, Excellent service and most of the time OK pricing

Regards , [NAME REMOVED]

P.L.

July 13, 2022

I received exceptional customer service from the guys in Stoney Creek.I was in a jam and needed some materials ASAP.The guys expedited my order and got me my materials in record time.I was very impressed.Super nice guys as well!
I’ll be back!
[FIRST NAME REMOVED]

S.L.

July 13, 2022

Great staff always friendly and helpful. Good selection for small quantities.

Mike Raso

July 13, 2022

Fast processing of orders.

C.S.

April 4, 2024

fast and in-stock.

A.M.

July 7, 2022

Easy to ordered product and friendly staff

B.K.

July 7, 2022

excellent service and communication

Bob Patterson

July 7, 2022

Great service. My order came in a day sooner than I was told.
Knowledgeable staff

V.

July 6, 2022

Good inventory and service

C.A.

July 6, 2022

The Service, When we call to get a quote they very helpful.

[NAME REMOVED]
Shaw Almex Ind.

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