Home Houston (Northwest) Reviews See what our customers are saying about our Houston (Northwest) Store 13240 Hempstead Hwy, Unit 214, Houston, 77040 4.9 Star Rating - 188 reviews Powered by Listen 360 G.K. April 11, 2024 They are quick and efficient on getting the numbers that we are looking for. J.M. April 11, 2024 good thank you Christine Derryberry April 4, 2024 Everything. They helped me with a project so that I could complete it. I knew nothing when I walked in. They are great guys. Raymond Cruz April 4, 2024 You normally have in stock and respond fast G. February 14, 2024 Excellent service. Very polite and helpful sales reps. C.W. February 14, 2024 They made what I wanted quickly Qawi February 7, 2024 Great for small orders. Quality material! Courtney McConathy January 4, 2024 People are so helpful! D.G. January 4, 2024 search J.K. December 12, 2023 The pricing was fair, the sales representative was informed, polite, and courteous. It worked out well. E.F. December 8, 2023 Very quick with quotes and the staff is very helpful.. David Griffith November 15, 2023 Quick quotes and easy to buy from Antonio Juarez November 9, 2023 RELIABILITY Rey Lopez November 8, 2023 You always have the material we need. Great customer service. L.B. November 8, 2023 Juan does a great job at northwest location T.F. November 8, 2023 Fast accurate service. David A Vagi November 8, 2023 Ease of placing an order and getting the items in a timely manner. Courteous inside sales associates. No quantity limitations. K.J. November 8, 2023 Good selection with quick turn times. Jaime November 8, 2023 Customer service is great G.T. October 16, 2023 good service and availability of metals J.Matt Guillory October 12, 2023 I love their work Will and Juan always give great service H.H. October 12, 2023 The 2 Metal Supermarket locations, in Houston, are staffed with excellent people. The companies also have a great variety of items that sell at lower volumes than the “BIG” guys want to keep on the floor. L.V. October 9, 2023 Handy Marion Jett October 5, 2023 available and quick service Justin Arhelger October 5, 2023 Customer service is top notch. Speedy processing and delivery/will call. Ask for Guillermo Ramirez D.S. September 19, 2023 Great service. Prices are reasonable for smaller quantities. Joshua Francis September 12, 2023 I like the fact that there is no minimum order quantity, and more than 80% of the time they have the materials that I need in stock. That in addition to the fact that it’s always a light moment when I step into their shop regardless of how busy they might be, they always make me feel welcome. D.H. August 3, 2023 A bit pricey, but worth it for the convenience. Ken Viner August 3, 2023 Every time we order, everything is handled expeditiously, or we are given a time for pickup. As opposed to waiting for several hours in our truck, like your competitors. I have sent friends and coworkers to your facility, and everyone has the same reaction. Your customer service is next level for the industry. Spring Wasserman July 14, 2023 Cost, quality and delivery is superb. I got my order back before expected and i was able to deliver on time. John Smith July 7, 2023 Very responsive sales team! Material in stock and delivery available. Andrew Buchan July 7, 2023 Easy to get a quote. Also pickup was quick and easy. J.E. July 7, 2023 nothing B.W. June 7, 2023 Great team of folks, with very good support. Enrique Gutierrez June 6, 2023 Love thise place.. no problem everytime i buy metal from them. I recommend. Good prices too K.V. May 11, 2023 I can count on Metal Supermarkets to have what we need, 9 out of 10 times. The beat competitor prices and they sell drops. They’re my first stop. David May 5, 2023 Quick turn around and cut to fit sizes. B.B. May 4, 2023 Quick response, able to locate hard to find material through their network J.J.E. May 4, 2023 The sales rep, Will, and team are very helpful and quickly provide the our materials. J.D. May 4, 2023 Will takes care of us and quickly and is always on top of his orders. Ferman J. Rachel Jr. April 18, 2023 Prices & reliability. Rey Lopez November 8, 2023 Awesome employees. Great management, and quick responses. Gilbert Charros November 9, 2023 quick quotes over the phone any size many material grades Adam Davidson April 11, 2023 Very reasonable prices for small amounts of material. Excellent selection. A.D. April 11, 2023 Great customer service David Hansen April 11, 2023 Houston location is very professional and responsive to all of our inquiries. Great people S.P. April 11, 2023 Convenient location and has just what I need. R.W. April 11, 2023 friendly and quick, fair priced J.A. April 11, 2023 Prompt reply with quote & processing of order. G.F. April 11, 2023 GREAT SERVICE AND FAST! K.B. April 11, 2023 Great service. They took care of my needs very promptly. I will be back S.L. March 15, 2023 super convenient and always available. D.M. March 10, 2023 Friendly staff, good selection, convenient location. Hiram Gonzalez March 8, 2023 Inventory of Material stock Prices and delivery service. C.H. March 8, 2023 . S.C. March 8, 2023 Product knowledge and price Phillip Stojanik February 14, 2023 I have been buying metal from Metals Supermarkets for years now. Even though I am not exactly a bulk buyer, I have always found the staff there to be friendly, knowledgeable and helpful. Kenney Garcia February 14, 2023 Great service and always have what I need at a reasonable price. Jason Opland September 14, 2023 There is no minium order. Im building/customizing motorcycles in my home shop. I don’t t need several pallets or hundreds of feet or anything. I can call and get 4ft of this, 6 ft of that and a 48″×48″ piece of whatever and they always have it. Good stuff, cold rolled steel and S.S. and its priced right. Have used Metal Supermarket many times and will continue to do do. And its close by too. John Smith July 7, 2023 These guys are very responsive! Pricing and availability were answered immediately (which in today’s business climate is so important). Dustin Smith September 13, 2023 yes J.G. December 2, 2022 GOOD PRICES, DEPENDABLE, GOOD CUSTOMER SERVICE.. D.G. December 2, 2022 service Charles Levinston December 2, 2022 Juan was very helpful J.Matt Guillory October 12, 2023 I always have special need and Jaun always works his magic for my ideals Israel German November 3, 2022 Great customer service, Really help with people who know nothing about metal like me. Great price C.A. August 5, 2023 Jaun Alvarado is very attentive, and your prices are very competitive L.J. November 2, 2022 The sales reps. are smart and help without any Problems, we get everything that we have ordered with in the Time period that is stated, delivery is done very well as well. Mike Morgan November 2, 2022 Love the fast, friendly service and ability to get small quantities!! Marvin Guillen November 2, 2022 Muy buen servicio y atención felicidades Rey Lopez April 12, 2023 Service is awesome. Quotes are quick. And knowledge of material is excellent, D.D. November 15, 2023 Good service. However Quote time needs to be shortened. M.O. October 7, 2022 Good customer service. K.J. April 11, 2023 Fast quotes & delivery. M.B. September 22, 2022 Eay to deal with, polite sales people. Good inventory, reasonable prices. Robert Duval September 22, 2022 Amazing customer service and competitive pricing. Always able to help get us the material we need fast and keep our production going. Sandro S. Arcos September 20, 2022 great quality and fast lead time Jeremy McKeehan September 15, 2022 I appreciate the willingness to work with me for tax exemption of the church project that I was building for. Ease of ordering and pickup were very smooth. Paul Averitt May 7, 2023 Excellent service and reliable turn times. Very knowledgeable employees that want to help the customers. K.H. December 12, 2023 Lower prices J.J.E. May 4, 2023 Will and the team are always very helpful. Thank you! K.J. November 8, 2023 Affordable solution for cut piece material. David Griffith November 15, 2023 Friendly service, good response time and a good drop bin. J.A. August 5, 2022 Convenience in availability of various metals and shapes and cut to size service. Also ability to quickly supply metal material that is not in stock at local outlet. D.B. August 5, 2022 Quick response on a custom item. Very knowledgable Ferman J. Rachel Jr. April 18, 2023 Great products, great prices & great service!!! Barry Leitko July 7, 2022 It seems to me you have anything I’ll ever need and the sales person I worked with was courteous and easy to work with. L. July 7, 2022 Will Ramirez was very knowledgeable and helpful. Service and product was received in a timely manner. Rodrigo Serrato July 6, 2022 sales people are always quick to help always have what I’m looking for will call pick up is always quick and easy Matt Miller July 6, 2022 Rudy is awesome. Very prompt in responding to my requests for quotes or emergencies on shipping product out same day. John Cummings July 6, 2022 Great Service and prices. S.T. July 10, 2022 Had what I needed in stock every time. Good price, good service. Local. S.L. July 6, 2022 The helpful staff – magnificent. Juanita Flanagan June 9, 2022 The store was very prompt on getting my order ready. Delivery was Fast and friendly. Would definitely use them again!!! Island Cafe R.C.V.V. June 4, 2022 I can buy just what I need and the staff is helpful. M.T. June 3, 2022 My only complaint would be turnaround time on getting quotes. James (Bakery) Stanley June 2, 2022 Great BUNCH OF GUYS… AT OUR LOCATION.. ALWAYS HELPFUL ANF PROFESSINAL. I HAVE AND WILL CONTINUE TO RECOMMEND. METAL SUPER MARKET…. 13240 HEMSTEAD HWY. UNIT 214 HOUSTON TEXAS. 77040 [PHONE NUMBER REMOVED] JAMES STANLEY HEB BAKERY. HOUSTON TEXAS. [PHONE NUMBER REMOVED] THANKS. J.C. June 2, 2022 Y’all have everything in stock and sell in small quantities if needed. S.D. June 2, 2022 Prompt, Friendly, Always have what we need K.P. June 2, 2022 the response time to quote but they should improve the prices. Customer service is very good L.K. May 12, 2022 Material in stock. Individual on the phone knew the steel information and was quick to verify inventory. Ramon Northover May 5, 2022 Your one stop shop for all your metal need! Karen Whitley May 6, 2022 Great Service. Clement is the best ever. C. May 5, 2022 Great prices and inventory always on hand Sarai Vargas May 5, 2022 EVERYONE IN THE COMPANY ARE SO KIND AND HELPFUL!!! B.H. April 12, 2022 Very responsive in terms of quote and preparing materials. J.B. April 5, 2022 Service and reliability Robert Suarez April 5, 2022 Clement is great L.C. April 5, 2022 Very professional, prompt in responding and in service. Adam Davidson April 11, 2023 Reasonable pricing and they have just about everything. B.B. May 4, 2023 Always get prompt answers and Clement goes out of his way to help with options Rose March 9, 2022 You had product I wanted at a competitive price. It was ready in a reasonable amount of time. T.G. March 8, 2022 Fast responce. kind and professional. G.G. March 2, 2022 The order went well. Good correspondence Ernest Garcia March 2, 2022 Quick services J.A. April 11, 2023 Took several calls to confirm balance of my order. More prompt reply to request would be nice. Although I realize people are very busy & possibly short handed. Otherwise, please with service. J.L. March 2, 2022 Quick service, convenient, and helps us with small projects! Marcus Auer March 2, 2022 great service S.R. March 2, 2022 Convenient location and staff is helpful when placing an order. Jaime November 8, 2023 Great service an lots of inventory D.W. February 16, 2022 Easy to deal with quick turn around K.H. December 12, 2023 Convenience and ability to buy less than a full bar Rey Lopez October 14, 2022 Awesome people and service. Hannah Stone February 9, 2022 Juan has really gotten up to speed on quoting for us and foreseeing our needs. T.V. February 9, 2022 Service some time slow respond. Most of the time is good. Pricing some time ok some time is high Lead time is super fast. K.W. December 19, 2023 Wonderful service J.P.S. January 6, 2022 SHORTER WAIT TIMES FOR PRODUCT(HOTSHOT BETWEEN BRANCHES / STORES). THE CUSTOMER SERVICES VERY HELPFUL OUTSIDE THE WAIT TIME, VERY FRIENDLY! Scott Maddox January 6, 2022 Will is professional, courteous, and knows the product! J.H. January 6, 2022 Ability to buy short saw cut pieces at an affordable price. C.S. January 6, 2022 most of the time you have what I’m looking fort S.L. July 6, 2022 Although its further than local hardware stores, I will continue to use this store since the staff are so very helpful and respectful (all the staff, including the warehouse staff). A big thank you to Will and Clement. Troy Hull December 15, 2021 We are a cabinet shop and don’t work with metal. (Read “Don’t know what we are doing with metal”) Their staff was able to interpret / determine what we needed and cut and bore several custom angle door protectors that a customer of ours requested. The parts were completed quickly and we picked them up from their shop. K.D. December 14, 2021 You’ve taken an interest in our business and made sure the majority of our materials are always ready and waiting for our orders. D.B. December 14, 2021 You ask, ‘what do I like . . .’? I like that you exist. To unpack that a bit . . . let’s look at the available markets for metals in the US: For individuals or small businesses, the only places I can think of where metals are readily available are (1) Home Depot and Lowe’s have a very small assortment of metals and (2) Metal Supermarkets. There are no other sources. Therefore . . . and to repeat: I like that you exist. A RELATED OBSERVATION: Metals Supermarkets currently benefits from a market situation where there is no competition . . . yet. As long as Metal Super Markets continues to serve the public well, it’s unlikely that competition will arise. However, if Metal Super Markets becomes lax and does not serve customer needs, motivation for others to enter this market will become strong. P.P. December 14, 2021 They are GREAT! Matt December 14, 2021 The manager Mr.Clements is fantastic very helpful and his knowledge is worth a million as a company owner I am very pleased he has always had what we need Robyn Warren November 16, 2021 Quick turnaround on quotes and friendly sales rep. Mike Tindall June 3, 2022 Quick response time, great inventory and ability to assist with material alternatives as needed. Ferman J. Rachel Jr. July 13, 2022 Quality products. R.V. November 9, 2021 Customer service people could be more friendly on the phone. Brian Clark November 9, 2021 Small quantity purchases. Quick and convenient. Fair pricing. Helpful staff. L.J. November 2, 2022 Metal Supermarkets has helped us out in every time that we Needed there Services C.B. October 13, 2021 Convenience and selection. Ramon Northover May 5, 2022 Wide variety and prompt service! Kim Jenkins October 7, 2022 Your inventory, no min. order & location. S.F.B.E.C. October 6, 2021 Love the staff! Very friendly and always very helpful!! Eddie Flores December 8, 2023 Everything I need and the sizes I need when I need it and the prices are reasonable. Jude September 3, 2021 You have great products T.S. September 2, 2021 open to general public and certain types hard to get metals available in stock. Jeff Fowle September 2, 2021 We like doing business with your people. Brian Lowery September 2, 2021 I can get just what I want, cut to near the size I want, at a fair price. Esperanza August 11, 2021 Good Service!! J.R. August 5, 2021 Good service, fast turnaround, high quality product Ivan Ray August 4, 2021 FAST SERVICE Jacinda Gispanski August 4, 2021 Assorted materials are available in the required Country of Origin to enable the customer to complete a customized job. The lead time is very good and the price is affordable and very competitive. The salespeople always get back to us in a timely manner. We all know that time = money, so it is appreciated. R.L. February 9, 2022 Your service is awesome. Larry Butterfras November 8, 2023 Very quick and accurate service. Gary Collins August 4, 2021 Good people to work with you J.P. July 17, 2021 Great price and easy to deal with M.M. July 12, 2021 Great Job Luis Reyes July 12, 2021 Great customer service and prompt delivery. J.W. July 11, 2021 good costomer service. prompt quoting, and reasonable pricing R.E. July 11, 2021 Just what I needed when I needed it at a reasonable price. Thank you! Philip Roberts July 10, 2021 Excellent service and delivery Krishna Harkless July 10, 2021 Hey did a great job in getting the right material for project we were building. O.A. July 10, 2021 calling it and pick up is easy. Mike Hausler July 10, 2021 great place to shop, service was fantastic as well as pricing. Michael Phillips June 6, 2023 Staff is always friendly and helpful. Huge selection of materials. Best place to buy metal. R.C. June 10, 2021 Great service. S.L. June 3, 2021 This assistance from the staff D.W. June 3, 2021 SUPERMARKET IS THE PERFECT WORD. EASY TO DEAL WITH, LIKE GOING TO THE GROCERY STORE J.K. June 3, 2021 Friendly and knowledgeable employees, real easy to deal with and great customer service C.F. June 3, 2021 I appreciate the ability to buy in small quantities. Saves me time and money when working on smaller one off projects. Greg Szajna July 6, 2022 In the two times I’ve done business with them, they’ve always had what I needed. They also allowed me to wander through their warehouse sizing different items for a project I’m working on. My only reason for not giving them a 10 score is that they failed to tell me, after I asked about cutting my material in half, to fit in my truck, that it would delay my pickup by a day. After a 30 mile drive I had to go buy a hacksaw and do it myself. They did, however, not charge me for a piece of scrap aluminum plate that I found there. Not sure if that is SOP but I appreciated it. Bob Bates April 5, 2022 We appreciate the quick turns we get when we have immediate needs S.S. May 7, 2021 Great place to go to find the supplies we need for our shop! V.S. May 5, 2021 Walk up service and flexibility to serve your customers. Vstamps HFPROJECTS H.R. May 5, 2021 Always responsive when I call Material availability Timely delivery M.T. May 5, 2021 Friendly and knowledgeable staff, and very rare do they not have what I need. Aemando Rico May 5, 2021 Excellent customer service and prices Scott Perry May 5, 2021 I appreciate the fast turnaround on smaller cuts for us “hobbyists”. Prices are great and will probably be able to get anything I’ll ever need for fabrication projects. Hoang Le April 9, 2021 Good services Kenney Garcia February 14, 2023 Whenever I need a special metal part, they are there for me. Awesome company!!! B.W. June 7, 2023 The team that I’ve worked with locally, is always excellent for meeting my needs. They are always quick, polite, and extremely supportive of time based needs. R.N. April 2, 2021 Good people! S.T. July 10, 2022 You have what I need and location is close by. Leonard April 2, 2021 Customer service is easy to work with, fair prices and convenient deliveries. J.P. April 5, 2022 Friendly knowledgeable staff. Load more