Home Kelowna Reviews See what our customers are saying about our Kelowna Store 104-2350 Acland Road, Kelowna, V1X 6N6 5 Star Rating - 222 reviews Powered by Listen 360 Cecil Brandt November 12, 2023 The product was exactly what I was looking for. The staff member had an experienced idea to assist with an improvement to my project. The price was right. It was a very efficiient experience. I wish this store was in Kamloops. Paul November 8, 2023 Service and selection. Very prompt and accommodating William Ashe November 8, 2023 Great selection fast service in the many times I have purchased from here Chris Klassen October 5, 2023 Whether I am on the phone with you or on the two occasions I have walked through your door, you are totally responsive and knowledgeable. You make it happen quickly and with a very positive attitude. You make it possible for the little guy to buy bits and pieces without feeling like a second class citizen. To repeat, you folks are a pleasure to do business with! When I order something to get delivered here in Kaslo, if I order in the morning, it is here the next day! I don’t do business with amazon, but your service is every bit as good to me, if not better than their model. Thank you! Sincerely, ck in Kaslo Joe Osmann October 5, 2023 Same day supply of metal I needed, cut and ready for pick up within a few hours. Reasonable pricing and would use them again. Harling Park October 5, 2023 Great stock of different metals, friendly and knowledgeable staff.:) Dean Nutter October 5, 2023 Fast process time and very nice people to deal with K. October 5, 2023 there team is great wallie at okv E. October 5, 2023 Availability in the interior Dan October 5, 2023 Fast, efficient service, with high quality products and great pricing. Kelowna’s Metal Supermarket exceeded all of my expectations. R.S. October 5, 2023 A phone call confirms whether you have stock or it can be ordered Mark Howson September 19, 2023 Great job Conner & Max! Dale Olinyk September 19, 2023 – Our initial inquiry was addressed immediately. – Prices were good – Lead time and delivery were quicker than we were used to. – Most importantly, correspondence via email throughout the purchase was attentive and fast. W.N. September 15, 2023 Staff helpful even in peak busy times Thx T.M. September 13, 2023 GREAT CUSTOMER SERVICE Logan Blobel September 13, 2023 Friendly, super straight forward. Quick quoting and turn around on product. R.E. September 12, 2023 Fast and accurate. Kieth September 12, 2023 What I need is usually available. M.C. September 12, 2023 fast service and knowledgeable staff V.L. August 10, 2023 Helped me with questions and was very help full. [FIRST NAME REMOVED] M.P. August 4, 2023 Very friendly reception and helpful.thanks. Allan Lundquist August 3, 2023 Knowledgeable/Friendly Staff. Excellent inventory. If something is not in inventory, they get it for you fast. Need it cut to specific sizes??? Not a problem. And prices are great. Big Fan, and I always go there for my Metal Needs. Allan B.K. August 3, 2023 I can buy as little or as much as I need and there is pretty much every type and dimension of metal that I use and then some. I’m very happy with the service I get, never have to wait on the phone and if the staff have to make an inquiry into something that isn’t in stock the return call doesn’t take long. Haven’t had a bad experience so far. P.C. August 3, 2023 Friendly helpful staff R.G. July 17, 2023 Most of all, I like the service. Finn July 15, 2023 Great friendly staff. Good prices J. July 14, 2023 Very helpful staff and good selection A.J. July 14, 2023 Quick and friendly service. S. July 14, 2023 Good value. A.S. July 7, 2023 Good selection, great service. A little pricey but understandable when dealing with small quantities. Overall, very satisfied! G.W. July 7, 2023 Friendly and professional service. They are always helpful and know their products. David July 7, 2023 Excellent service and super helpful staff!! K.H. July 7, 2023 The guys in the Kelowna branch are the best. They are very friendly and will allow you to view the product, offer a bit of knowledge with no pressure or sense of urgency. What can I say, it’s a great environment for buying metal. F.Z. July 7, 2023 Service and quick response. Thank you K.B. July 7, 2023 Prompt response to quote requests and fast shipping if in stock Craig Stout July 7, 2023 Great customer service, good selection – staff are excellent….. D.R. June 19, 2023 always like the quick service, J. June 14, 2023 Friendly and helpful staff. Good selection of products. Martin Dicken June 13, 2023 They cut to length the material I need. If I only require a small amount for a job that saves me and my customer bundles if it is not a common size that I could use elsewhere. That saves me time, storage and paperwork. All elements that could slow me down since the money is made in the shop, not the office. J.L. June 13, 2023 Great service but expensve. [FIRST NAME REMOVED] Arland Morse June 7, 2023 Prompt and friendly service, very easy to work with. Metals stock is always good I have never not gotten what I came for; Mike Strelbisky June 6, 2023 Very friendly and accommodating. S. June 6, 2023 Friendly staff right from the time I phoned to order materials then when I arrived order was ready no waiting cut to exact size I ordered. C.G. June 6, 2023 Convenient, friendly, knowledgeable. Garth Anderson June 6, 2023 Entire experience was positive. Quick response to my quote request. Order fulfillment was quick and product quality was excellent. Prompt service when I went to pick up order. Scott May 11, 2023 Good product , good service , good prices T.W. May 11, 2023 safe is great all good J. May 11, 2023 Order was filled fast Ed May 5, 2023 The staff is great to deal with! The selection is wonderful Pricing would appear to be competitive Size of my order was very small and they still treated me like I was ordering a highboy load! If you need it, just go there and buy it! This company is in my books “Fair Traders” Ed Rankin R.N. May 4, 2023 Good people Rodger Seich April 18, 2023 all products that I need Good service friendly service Rob Street April 18, 2023 Lots of common sizes and materials in stock and friendly, helpful staff! D.O. April 13, 2023 Fast service. Quick quote. Free delivery would be nice. Jeff metcalf April 12, 2023 Great Staff and Owner enjoy the visits Joe Rille April 12, 2023 Friendly helpful people, great service and fast delivery Joe Rille Kamlloops B.F. April 11, 2023 delicer charges, reasonable. great sales people. fast service Mitch Hart April 11, 2023 fast service good selection K. April 11, 2023 You guys always have what I need and quick friendly service Murray Johnson April 11, 2023 Good selection and great service J.M. April 11, 2023 Helpful staff D. March 15, 2023 Good service, good prices, accurate cutting. D. March 8, 2023 Good customer phone service from Karli at the Kelowna location. Fast quoting system. Dean Nutter October 5, 2023 great service and I have the order very quickly L.I. March 8, 2023 Selection and service. Patrick Wheatcroft March 8, 2023 Cut to length, friendly service Kobi Clatt March 8, 2023 Very friendly and helpful. V.N. March 8, 2023 Good selection of metal types and shapes. Cut service is excellent and accurate. Our go to shop for metal requirements in our projects O.C. March 8, 2023 Knowledgeable and helpful staff. Good selection of products. G.S. March 8, 2023 Excellent service. Jacques DeVilliers February 15, 2023 Always friendly, suppotive and helpful! John Uretschlager February 14, 2023 The service was excellent, they gave me quotes on different options which helped in my final decision, I had many cuts that needed to be made, and the material was ready when they said it would be. Thanks…Guys Robert Teit February 14, 2023 Great service, reliable hassle-free, and pre-cutting A.N. February 14, 2023 Great service! Dan February 14, 2023 I like the prompt service I get and effeciency in which I can obtain small quantities of material for 1 off jobs. Its not a long drawn out process which gets me back working quickly! -Dan Runge Alleyshoppe Inc A.H. February 8, 2023 reasonable prices and knowledgeable staff B.J. February 7, 2023 Fast friendly service and had what I needed Matt Atton February 7, 2023 The metal supermarkets team is fantastic! So nice to be able to get material, same day, in town. Highly recommend. Robert February 7, 2023 Staff is helpful and the in stock selection is good. Jim Mayne February 7, 2023 The folks there are very courteous and helpful. I have actually already referred this company to a fellow who is working on a project. Adam Degenstein February 7, 2023 You carry a wide variety of materials and stock sizes. Also if you don’t have what I am looking for you are always willing to bring it in and do so In a timely fashion. Shane Rathjen January 5, 2023 Great people, great service, Great selection!!!! Shane SR Customs Richard Buysse January 5, 2023 Always very professional & helpful. The only place to go when you need metal for any type of project, big or small. Macy Munson January 5, 2023 The customer ssrvice is top notch. Quick responses to provide quotes. Friendly staff. Quick overnight delivery Loved purchases from you guys. M.H. January 5, 2023 Nothing in particular, always room for improvement in every aspect of business. I do think pricing is a little high on short crop pieces. I purchased some short ends of mild steel and it seemed high based on my experience. I.M. December 9, 2022 I found the chromoly tubing I was looking for. Arland Morse June 7, 2023 Well stocked with just about any metal’s you could want and customer service is better than most department stores Don Burnett December 5, 2022 Love the service and will be recommending you to others. G. December 2, 2022 I appreciated the friendly conscientious service – thank you! J. December 2, 2022 the people are great L.F. December 2, 2022 Super fast delivery. Great to deal with. Keith Malmkvist December 2, 2022 Excellent customer service! Richard Froese December 2, 2022 Good selection. Friendly, well informed and helpful staff. J.W. December 2, 2022 Excellent products and phenomenal service. G. December 2, 2022 Products are in stock and shipped quickly H. November 11, 2022 Friendly and helpful staff, little pricey compared to other places when buying a full length metal D. November 8, 2022 Great service! Candice Lessoway November 2, 2022 The customer service was outstanding. J.R. November 2, 2022 Smart guys knew their alloys. Made a good recommendation for me. Helped me load the heavy materials without damaging my vehicle. Gord November 2, 2022 Always outstanding customer service. If it’s not in stock they get it right away. Helpful knowledgeable staff. B.T. November 2, 2022 Friendly very accommodating staff never waisted my time quick to help with anything quick to get my metal to Kelowna I’ll be buying there from now on J.H. November 2, 2022 They always have what I’m looking for and are helpful and knowledgeable when answering questions. I really appreciate their professional courtesy and attitude. Thanks. L.S. September 20, 2023 Very nice people! W.M. November 2, 2022 Service is great. S.A. October 7, 2022 Fast and friendly service R.S. October 7, 2022 Great selection and great people Hugh Marple October 6, 2022 Thank you for your service and timely help B. September 26, 2022 good service, clean material, friendly staff Kaid September 23, 2022 I appreciate the friendly staff and their attention to detail. They always take care of us. I don’t need to go anywhere else for my metal material needs. Troy, you and your team are the best! Dax and Kaid Olafson DK Railings Ltd J.S. September 22, 2022 the customer service is great – my orders turn up correct and on time and the staff are always cheerful and very helpful. J.B. September 22, 2022 GREAT SERVICE AND FRIENDLY STAFF AT THE KELOWNA BRANCH Bert Telder September 20, 2022 The product is always in good condition and cut to the dimensions I request. The service is EXCELLENT! The fact is I can buy from some other vendors at a lower price but with the service you provide, I don’t even give them a second thought. I.C. September 15, 2022 Ryan was very helpful and found a product that met my needs. J.E. September 15, 2022 Great selection, always seem to have what I’m looking for! Allan Whitman September 15, 2022 Always have what’s needed or can get quick Friendly service and helpful and quick with orders A.M. September 14, 2022 I had excellent service with the order desk B.T.S. September 14, 2022 Good selection of material .cut to length . B.R. September 14, 2022 Quick and easy to get what you need at a reasonable price. Good Selection. Friendly staff Warren Rich July 7, 2023 the guys working there were helpful, friendly and professional . I called ahead and they had everything ready for pick up when I arrived, they loaded everything the way that I requested without any hesitation or grumbling. I will definitely return to do more business in the future Scott Finemore August 8, 2022 I had a need for a project that was immediately met – all dealing were very prompt and professional. There is no question I will be a repeat customer. Lawrence August 6, 2022 very help full all ways glad to see you it all was made and fit great so cant ask for better service then that the price was the same as said no add on Thanks Bryce Comer August 5, 2022 Metal Supermarket was awesome. I had a very small order of aluminum which they had in stock. They organized shipping to the West Kootenays and i had the order in just a couple of days! That’s service!! Great price too!! K.R. August 5, 2022 Great service! Raymond Halicki August 5, 2022 The staff were great. Sent measurements in for what I needed and they were ready on time and fit perfectly. T.R. July 14, 2022 service is excellent and knownagable P.R. July 7, 2022 Good selection friendly and knowledgeable staff John grods July 7, 2022 The staff are awesome. Always helpful. Jocelyn July 6, 2022 Ryan provided friendly, fast and helpful from the first phone call to the seamless pick-up. He knew I was travelling to get the materials and called to check in so that everything would be ready to go when I arrived. Good location, with ample parking and knowledgeable staff. Told our metal worker about Metal Supermarket and will send others. Jim Carr July 6, 2022 Good help, fast shipping Tim Allen July 6, 2022 The great people at the Kelowna branch are awesome to work with. I highly recommend them to anyone that needs any metal products. The make it easy for me when time is crucial, they cut to length saving labor hours when we have to jump from job to job. Travis Hoople June 6, 2023 good variety in stock,friendly staff,easy to get delivered even out of town. It is nice to be able to walk out into the warehouse and actually look and see the product that you are looking for or inspire you for other projects down the road. Dean June 9, 2022 Great place to deal with !! W.T. June 4, 2022 Good service and friendly staff! L.B. June 3, 2022 Great selection and service M.C. September 12, 2023 Easy to deal with staff Good range of products D.G. June 3, 2022 I don’t order a lot of metal so it took about 10 emails to answer all my questions and sort out exactly what I need. Ryan was patient and informative throughout the process and got me exactly what I needed. G.G. June 2, 2022 Great and timely service. Jacques DeVilliers February 15, 2023 1. Always helping and friendy 2. See that I use the best and or alternative product 3. Always make sure that orders are on time and keep me informed and up to date P.M. June 2, 2022 Excellent products and friendly service Willie Joubert June 2, 2022 The people that sell them…. Good variety of stock. Niel Ferguson June 2, 2022 Excellent friendly speedy service. When they say ‘no order too small’ they mean it. I wish they were a little closer to where I live..like maybe Penticton, but it’s worth the drive. Arland Morse December 8, 2022 Service is always fast and friendly with a wide selection of products Randy Best May 12, 2022 My pieces of SS were cut within workable dimensions. Awesome and quick! T.M. May 12, 2022 The employees are always friendly and helpful and they have always had the product I needed. Ernest Collins May 12, 2022 Great product and service! D.G. May 12, 2022 not much my dealings was pretty good, timely responses. only thing i did not get a response on was weather or not you would delivery. J. May 7, 2022 Cut sheet stock down to a manageable size for no additional cost S.A. May 5, 2022 Good prices and good service W.R. May 5, 2022 great service. thank you Don Burnett December 5, 2022 Very good service and a great selection of product. I will be dealing with them in the future for sure. Dean Nutter March 8, 2023 fast response time and great service D. May 5, 2022 You have become my alternative source for hollow bar seamless tube. Dave Herder May 5, 2022 Awesome service! S.B. May 5, 2022 Fantastic Customer Service and great selection – Thank you! L.D. April 13, 2022 Great service and price. Very fast communication and quoting. 100% fantastic supplier that I will use and recommend to others. THANK YOU !!! D.F. April 13, 2022 Convenience P.E. April 12, 2022 Half my order was missing upon collection. The other half was cut with the wrong material. You did make it good in a timely fashion though. S. April 12, 2022 Friendly service A.S. April 5, 2022 great service M.W. April 5, 2022 Lower price🤨 W.M. November 2, 2022 Service and selection. J.C. April 5, 2022 I was impressed with the staff and services. T.S. March 10, 2022 Lots of selection. I also like that I can wander around and see the different materials I could use when building a project. M.K. March 3, 2022 Service was excellent and delivered on time for good price Lyndon Walde September 14, 2022 Great guys there. Always helpful and willing to go the extra mile! P.C. August 3, 2023 Helpful knowlegable and friendly staff R.G. July 17, 2023 The helpful service. The ability to view the metal. The custom cutting. E.A. December 9, 2022 It’s a little pricey, but they do more than just sell metal. D.P. September 15, 2022 Large selection and very friendly personnel John Hildebrand March 2, 2022 As usual great staff and speedy service. J. February 16, 2022 Quick and friendly service, and a large range of available products J.B. February 9, 2022 Staff was helpful thank you L. February 9, 2022 Reliable, good quality. Dave Cameron February 9, 2022 This was only my first transaction with your company. My experience was great from my first inquiry right thru to the final pick-up of my product. The two members of your staff I dealt with were professional, very helpful, pleasant and accommodating. Should I require more product you will receive my first call. Dave Cameron M.K. February 9, 2022 Easy! Ted February 9, 2022 Have most products and great staff to help you out! Ted, Terra Alps Racing inc. R.B. February 9, 2022 got everything I wanted but a long ways away T.P. January 6, 2022 You have product in stock. Product is good but a bit a little expensive M. January 6, 2022 Great service J.G. July 7, 2022 The crew at the Kelowna Metal Supermarket are great. Like having a one stop shop for my metal needs. Just wish they could help me with my welding technique too… P.K. January 6, 2022 Fast and convenient, friendly service. Good product range and availability. J.B. January 6, 2022 Very convenient, helpful staff. Jim Carr July 6, 2022 Great service G.R. December 21, 2021 Very great thanks ! J.E. December 21, 2021 Friendly service, great prices and well stocked inventory. Darryl/Doug December 21, 2021 the service is fantastic. always has what i am looking for in quantity that i need. Jennifer Jones December 15, 2021 Very knowledgeable, efficient, and friendly staff that make metal purchases easy for their customers. Thank-you! David Gerow December 14, 2021 Super for small custom orders of metal, great variety of supplies, custom cutting to size and very friendly staff. P.W. December 14, 2021 Prompt replies and resourcefulness. Great staff. Rita . December 14, 2021 The pricing and speedyness of getting our order was super. Thanks Rita Peter Hormes December 14, 2021 Troy and Ryan are really good about getting my orders right, on time and exactly how I want it. V. December 14, 2021 Great customer service! T.K. December 14, 2021 The guys at Metal Supermarket Kelowna are amazing people. Very helpful every time. Able to do my simple custom jobs very quickly. Would highly recommend them for metal fabrication. Robert August 5, 2022 Have been patient and helpful every time I have ordered or been to the store. Boomer December 14, 2021 Availability, helpful staff Bryan Teeuwen December 14, 2021 Ability to buy metals at really fair prices in variety of sizes for small project’s. Staff are nice and easy to deal with. M.B. November 16, 2021 Real person answered the phone and was helpful. When I came to the store they knoew what I was looking for and it was brought to the desk promptly. Friendly staff. N.P. November 16, 2021 You have a huge inventory and can cut every to custom sizes as needed. Very friendly staff. Jacques DeVilliers June 2, 2022 Alwsys friendly and helpful with wuality products svailable K.C. November 9, 2021 Fast efficient service. Glenn Whittemore November 9, 2021 Friendly staff, good inventory and fair prices. What more could a customer expect. K. November 9, 2021 Excellent service. Knowledgeable staff. Prompt shipping. B.R. November 9, 2021 Friendly staff, lots in stock. Can come in with an idea and leave with the material to make it a reality. B. September 19, 2023 Availability of product and helpful staff Magno October 13, 2021 Metal Supermarkets have been supplying to our business for several years. I commend them for excellent service and prices. Zera October 13, 2021 Amazing to deal with. The cuts you guys do are awesome. Makes buying expensive metals so much easier. I don’t have to buy a full sheet if a customer only needs something small. Especially with things we don’t use often. Ken Kandola October 13, 2021 very good D. February 14, 2023 I really like the service and ability to buy small portions but unfortunately the price can be sustantually higher than competitors Braden October 6, 2021 Great company!! Employ top notch people(Ryan , Kelowna) and provide what you need, when you need it. Competitive pricing with knowledgeable and helpful staff. From contractors to do it yourself home projects. Ian Flanders October 6, 2021 Had what wanted and very fast Thanks C.M. October 6, 2021 Very helpful friendly staff and good products. Wolf Theurer June 4, 2022 Good service and great selection. S.R. December 2, 2022 Less expensive off cuts, and sales or promotions would be nice. Mike October 6, 2021 Excellent customer service from placement of order to delivery. J.K. October 6, 2021 Both people I have talk to there (Jared and Ryan, I think) have been extremely helpful and went beyond what I would expect to help me figure out how to get what I needed. M.T. September 9, 2021 Excellent customer service. A little mix up on my order but they addressed it quickly and without hesitation. Would highly recommend. All the metal I received was to exact specifications. Peter Betz September 5, 2021 Excellent staff, very helpful. They are essential to our business!! Peter Betz. Roland Schonfel October 7, 2022 Always get what I need for fair price. Rod Torgerson November 4, 2021 GREAT SELECTION OF METALS AND GREAT PERSONAL SERVICE. Arland Morse May 12, 2022 Usually have what I need or can get it, very friendly service Richard Parts September 2, 2021 Steel, is steel. So it is the personalized service and the quantity of inventory. I always feel welcome when I call, and am very rarely let down when it comes to availabillity of product. Thank you. Sincerely. Richard Mauro M. April 12, 2022 fast D.P. March 2, 2022 They have all materials available.Friendly people great service. Load more