Home Kelowna Reviews See what our customers are saying about our Kelowna Store 104-2350 Acland Road, Kelowna, V1X 6N6 5 Star Rating - 256 reviews Powered by Listen 360 A.S. November 7, 2024 I’m just a small occassional buyer for my hobby workshop and have been purchasing from the Kelowna store since shortly after it opened. The service has always been warm, friendly and helpful and even though the business has grown significantly the service remains the same: Excellent ! A.K. November 7, 2024 great service P.M. November 7, 2024 You promply delivered what I wanted J.M. November 7, 2024 As a small-scale hoobbiest and farner, it is the only place I know of where I can get the metal I need in the lengths I need. I love this place, and the folks there are knowledgeable and friendly. A.D. November 7, 2024 Great selection of products and easy people to deal with. And the location is good too Andrew Fox November 7, 2024 So far you’ve stocked everything I have needed, and the service has been great. Many times it’s same day service which I appreciate. Ken Plowman October 21, 2024 Good location, fast knowledgeable friendly service, good inventory Danny Richardson October 9, 2024 The availability of different kinds of stock. Rick Becker October 9, 2024 staff is knowledgeable and friendly W.K. October 9, 2024 Convenience, friendly staff C.M. October 9, 2024 Fast although not cheap! 😉 But exactly what I want so I’m happy. R.B. October 9, 2024 Your pricing is a bit higher than a lot of your competitors, bringing that in line could help garner more business. D.B. October 9, 2024 These guys are great! They have a large section of material and they have always been great to deal with!! Kamil September 10, 2024 Kelowna Branch What an excellent staff. Mr. Ryan (I think his name correct) helped me utmost level of satisfaction. I have sent my request with an email. and a few weeks later when I visited Kelowna branch. My order was ready. Every single detail has been prepared -Cut- with millimetric accuracy. I was very happy with his service Thankyou Kamil Aksoylu DFK Electric Ltd. New Denver, CANADA C.S. September 14, 2024 Great service. Received products in a timely fashion. Buddy Tavares September 11, 2024 Staff is VERY accommodating quick to answer any questions helps in every way possible I enjoy going there every time M.B. September 10, 2024 Had what I needed. Quick and reasonably priced Cam Manning September 10, 2024 The staff was excellent they had everything that I needed and cut it to exact size. J.C. September 10, 2024 Friendly staff, good selection. I.P. September 1, 2024 Quick order & precise cut R.S. August 22, 2024 I love the fact that you can get what you need. The staff is very knowledgeable and accommodating. M.S. August 21, 2024 Good selection of metal. David August 21, 2024 Friendly staff quick turn around time good price O.P. August 14, 2024 Fast and cost effective Benjamin van Hattem July 19, 2024 Very fast at responding and also getting items in. We have worked with them in the past, and hope to work with them some more in the future Harling Park July 17, 2024 Friendly, knowledgeable staff and great service. M.J. July 16, 2024 Great service from everyone there. John Younk July 11, 2024 Connor at Kelowna was excellent. Dealt with him online and he shipped exactly what I needed. Perfect experience. K.P. July 9, 2024 Willingness to cut and sell small lengths Ian Craib July 9, 2024 The friendly atmosphere and supportive staff. David Loydon July 9, 2024 Great choice and service, novice-friendly, excellent support for basic cut and drill services done accurately and quickly. K. July 9, 2024 Able to fill small orders J. July 9, 2024 Courteous and prompt with competitive pricing! B.K. July 9, 2024 I can buy only what I need, not just full lengths of materials that I don’t usually use a lot of and it’s always on the shelf. The staff is always very helpful as well, I always get my questions answered. William Chapman June 21, 2024 Good selection and prompt service. Would buy much more if shipping costs weren’t so high in Canada. F.D. June 21, 2024 Quick service on orders. Handy that you delivered these items to Growers Supply for us to be delivered on their truck. Polite and friendly service A.D. June 20, 2024 They exist. Rhonda June 20, 2024 Great Customer Service and very quick turn around on custom metal products. Staff are very knowledgeable! J.L. June 20, 2024 Convenience Kobi Clatt June 20, 2024 Friendly, a lot of selection. M. June 14, 2024 IT was Easy to deal with and they had a lot of products on site Lyle Miller June 13, 2024 great service called in an order with specs was read to go really quickly and even had a call back to confirm cuts Rex Landis June 13, 2024 I have always had good prompt friendly service along with a willingness to help M.R. June 13, 2024 Friendly staff Good variety of products Jeff Hooke June 13, 2024 Great customer service, answered all of my questions promptly John grods June 13, 2024 Service with Ryan is always great. Rick Lambert June 13, 2024 Always friendly, responsive and have what I need. Murray Fraser June 13, 2024 Service is great always have what I need Florencia Alba June 13, 2024 Very responsive and very clear explaining thing to someone that knows nothing about metal. Punctual Eric Dickie June 13, 2024 All good David Gerow April 11, 2024 Wide variety of metal supplies and services. Superior customer service. Making sure of total customer satisfaction. D.R. April 11, 2024 everything Greg Sandie April 5, 2024 Were able to cut multiple pieces of stainless steel for next day pickup. Boomer April 5, 2024 Great customer service and they had what I needed…Thank you S. April 5, 2024 Metal supermarket in Kelowna is fantastic. The staff helped us with a small section of pipe we needed for a specific job, Ryan took the time to check the available off cuts and the service was very prompt and professional. Ryder Holuboff April 4, 2024 Product selection, ease of purchase S.R. April 4, 2024 Friendly, prompt and helpful service. P.P. April 4, 2024 Prompt replies on metal price request, always friendly when going into the store. Micheal Harris April 4, 2024 Very helpful and accommodating. C. April 4, 2024 Friendly service, product knowledge and availability, willingness to make a customer feel important. Robert Eno March 8, 2024 I do not live in an town with a Metal Supermarkets store. I needed a 1-foot section of bar stock to be delivered to my wife, who was in the area for meetings and who would bring it home for me. The people in the shop went out of their way to help me out and get the item delivered to her hotel across town. Keep in mind, this is just a one-foot section of 1 1/4-in x 2-inch bar stock. But the staff at the Kelowna Metal Supermarkets put in a tremendous effort to make sure I got it; I might have well be ordering a ton of the stuff given effort they put into making sure I got it. These guys seem to understand that to small fry like me, a short section of much-needed steel is of the same importance as getting tons of it to the big players. Their customers service is outstanding. Jacques DeVilliers March 8, 2024 Service is always friendly, helpful and supportive! T.G. March 8, 2024 Very extensive selection of materials available. Friendly, helpful. B.H. March 8, 2024 The service was prompt and delivery was great….thanks! R.H. March 8, 2024 Excellent service and prompt delivery. F.Z. March 8, 2024 Pretty much you carry a full line of metal. And that we can buy in small quantity. Always friendly staff. Buddy Tavares September 11, 2024 Quick, friendly service,always have what I’m looking for Bill March 8, 2024 People T.M. February 14, 2024 the product was cut to spec and ready as quoted. Customer service was stellar! We will definitely recommend these guys to anyone in need of their products. B. February 14, 2024 good service ,prompt ,good quality K.P. February 28, 2024 Friendly, knowledgeable D.N. February 8, 2024 Always great Service and very friendly people. Always have the ability to look around and choose the required materials directly in the store. D.H. February 7, 2024 Good selection of iron Rick February 7, 2024 G re at service Joe Mertz February 7, 2024 Friendly service, Fair prices, always helpful. Thank you. S.C. February 7, 2024 The staff is friendly and helpful but, the prices are very high. As I start to do more volume I hope they can be flexible on pricing. D.M. February 7, 2024 I called and ordered my material over the phone and gave the person my credit card number. I called the day I was coming to pick it up and then had to wait while the stuff was cut to the length I needed. F.B. January 11, 2024 Great customer service. Does not matter how small of an order, always take the time to get the products ready at a great price. Ian Craib July 9, 2024 The service was extremely efficient and the staff was friendly throughout my dealings with them. M.B. January 4, 2024 Great selection at a pretty good price Johnathan January 4, 2024 Very professional & friendly staff that takes orders over the phone smoothly. Everything is always correct & shipped in a timely fashion. Peter January 4, 2024 You can buy their products at any size, which is convenient if you only need a short piece of a product. Also the expertise about the product they sell, it’s outstanding! J.A. January 4, 2024 Convenience and great staff! Roland Schonfeld August 22, 2024 Fair prices and super knowable staff. Rodger Seich December 19, 2023 Quick and fast purchase and pickup Pricing quite reasonable Murray Fraser June 13, 2024 The service is great John Hentges December 19, 2023 Connor Egan was our customer rep and from the time we entered the store until we were loaded up with our purchase, Connor was extremely polite and helpful. He was knowledgeable regarding any questions about the products and was happy to help. It was a very nice surprise in today’s standard of customer service. Stuart` Neifer December 17, 2023 Kind, attentive, timely, professional and helpful D. December 13, 2023 great service D. December 12, 2023 Extremely helpful! Great prices and fast delivery. Thank you everyone!! A.F. December 8, 2023 On time and resourceful Cecil Brandt November 12, 2023 The product was exactly what I was looking for. The staff member had an experienced idea to assist with an improvement to my project. The price was right. It was a very efficiient experience. I wish this store was in Kamloops. Paul November 8, 2023 Service and selection. Very prompt and accommodating William Ashe November 8, 2023 Great selection fast service in the many times I have purchased from here Chris Klassen October 5, 2023 Whether I am on the phone with you or on the two occasions I have walked through your door, you are totally responsive and knowledgeable. You make it happen quickly and with a very positive attitude. You make it possible for the little guy to buy bits and pieces without feeling like a second class citizen. To repeat, you folks are a pleasure to do business with! When I order something to get delivered here in Kaslo, if I order in the morning, it is here the next day! I don’t do business with amazon, but your service is every bit as good to me, if not better than their model. Thank you! Sincerely, ck in Kaslo Joe Osmann October 5, 2023 Same day supply of metal I needed, cut and ready for pick up within a few hours. Reasonable pricing and would use them again. Harling Park July 17, 2024 Great stock of different metals, friendly and knowledgeable staff.:) Dean Nutter October 5, 2023 Fast process time and very nice people to deal with I. October 5, 2023 there team is great wallie at okv E. October 5, 2023 Availability in the interior Dan October 5, 2023 Fast, efficient service, with high quality products and great pricing. Kelowna’s Metal Supermarket exceeded all of my expectations. R.S. October 5, 2023 A phone call confirms whether you have stock or it can be ordered Mark Howson September 19, 2023 Great job Conner & Max! Dale Olinyk September 19, 2023 – Our initial inquiry was addressed immediately. – Prices were good – Lead time and delivery were quicker than we were used to. – Most importantly, correspondence via email throughout the purchase was attentive and fast. W.N. September 15, 2023 Staff helpful even in peak busy times Thx T.M. September 13, 2023 GREAT CUSTOMER SERVICE Logan Blobel September 13, 2023 Friendly, super straight forward. Quick quoting and turn around on product. R.E. September 12, 2023 Fast and accurate. Kieth July 9, 2024 What I need is usually available. M.C. September 12, 2023 fast service and knowledgeable staff V.L. August 10, 2023 Helped me with questions and was very help full. [FIRST NAME REMOVED] M.P. August 4, 2023 Very friendly reception and helpful.thanks. Allan Lundquist August 3, 2023 Knowledgeable/Friendly Staff. Excellent inventory. If something is not in inventory, they get it for you fast. Need it cut to specific sizes??? Not a problem. And prices are great. Big Fan, and I always go there for my Metal Needs. Allan B.K. July 9, 2024 I can buy as little or as much as I need and there is pretty much every type and dimension of metal that I use and then some. I’m very happy with the service I get, never have to wait on the phone and if the staff have to make an inquiry into something that isn’t in stock the return call doesn’t take long. Haven’t had a bad experience so far. P.C. August 3, 2023 Friendly helpful staff R.G. July 17, 2023 Most of all, I like the service. Finn July 15, 2023 Great friendly staff. Good prices J. June 21, 2024 Very helpful staff and good selection A.J. July 14, 2023 Quick and friendly service. S. July 14, 2023 Good value. A.S. March 8, 2024 Good selection, great service. A little pricey but understandable when dealing with small quantities. Overall, very satisfied! G.W. July 7, 2023 Friendly and professional service. They are always helpful and know their products. David July 7, 2023 Excellent service and super helpful staff!! K.H. July 7, 2023 The guys in the Kelowna branch are the best. They are very friendly and will allow you to view the product, offer a bit of knowledge with no pressure or sense of urgency. What can I say, it’s a great environment for buying metal. F.Z. March 8, 2024 Service and quick response. Thank you K.B. July 7, 2023 Prompt response to quote requests and fast shipping if in stock Craig Stout July 7, 2023 Great customer service, good selection – staff are excellent….. D.R. June 19, 2023 always like the quick service, J. June 14, 2023 Friendly and helpful staff. Good selection of products. Martin Dicken June 13, 2023 They cut to length the material I need. If I only require a small amount for a job that saves me and my customer bundles if it is not a common size that I could use elsewhere. That saves me time, storage and paperwork. All elements that could slow me down since the money is made in the shop, not the office. J.L. June 20, 2024 Great service but expensve. [FIRST NAME REMOVED] Arland Morse June 7, 2023 Prompt and friendly service, very easy to work with. Metals stock is always good I have never not gotten what I came for; Michael Strelbisky August 21, 2024 Very friendly and accommodating. S. June 6, 2023 Friendly staff right from the time I phoned to order materials then when I arrived order was ready no waiting cut to exact size I ordered. C.G. January 4, 2024 Convenient, friendly, knowledgeable. Garth Anderson June 6, 2023 Entire experience was positive. Quick response to my quote request. Order fulfillment was quick and product quality was excellent. Prompt service when I went to pick up order. Scott May 11, 2023 Good product , good service , good prices T.W. May 11, 2023 safe is great all good J. May 11, 2023 Order was filled fast Ed May 5, 2023 The staff is great to deal with! The selection is wonderful Pricing would appear to be competitive Size of my order was very small and they still treated me like I was ordering a highboy load! If you need it, just go there and buy it! This company is in my books “Fair Traders” Ed Rankin R.N. May 4, 2023 Good people Rodger Seich December 19, 2023 all products that I need Good service friendly service Rob Street April 18, 2023 Lots of common sizes and materials in stock and friendly, helpful staff! D.O. April 13, 2023 Fast service. Quick quote. Free delivery would be nice. Jeff metcalf April 12, 2023 Great Staff and Owner enjoy the visits Joe Rille April 12, 2023 Friendly helpful people, great service and fast delivery Joe Rille Kamlloops B.F. April 11, 2023 delicer charges, reasonable. great sales people. fast service Mitch Hart April 11, 2023 fast service good selection K. April 11, 2023 You guys always have what I need and quick friendly service Murray Johnson July 16, 2024 Good selection and great service J.M. April 11, 2023 Helpful staff D. March 15, 2023 Good service, good prices, accurate cutting. D. March 8, 2023 Good customer phone service from Karli at the Kelowna location. Fast quoting system. Dean Nutter October 5, 2023 great service and I have the order very quickly L.I. March 8, 2023 Selection and service. Patrick Wheatcroft March 8, 2023 Cut to length, friendly service Kobi Clatt June 20, 2024 Very friendly and helpful. V.N. March 8, 2023 Good selection of metal types and shapes. Cut service is excellent and accurate. Our go to shop for metal requirements in our projects O.C. March 8, 2023 Knowledgeable and helpful staff. Good selection of products. G.S. March 8, 2023 Excellent service. Jacques DeVilliers March 8, 2024 Always friendly, suppotive and helpful! John Uretschlager February 14, 2023 The service was excellent, they gave me quotes on different options which helped in my final decision, I had many cuts that needed to be made, and the material was ready when they said it would be. Thanks…Guys Robert Teit February 14, 2023 Great service, reliable hassle-free, and pre-cutting A.N. February 14, 2023 Great service! Dan February 14, 2023 I like the prompt service I get and effeciency in which I can obtain small quantities of material for 1 off jobs. Its not a long drawn out process which gets me back working quickly! -Dan Runge Alleyshoppe Inc A.H. February 8, 2023 reasonable prices and knowledgeable staff B.J. February 7, 2023 Fast friendly service and had what I needed Matt Atton February 7, 2023 The metal supermarkets team is fantastic! So nice to be able to get material, same day, in town. Highly recommend. Robert February 7, 2023 Staff is helpful and the in stock selection is good. Jim Mayne February 7, 2023 The folks there are very courteous and helpful. I have actually already referred this company to a fellow who is working on a project. Adam Degenstein November 7, 2024 You carry a wide variety of materials and stock sizes. Also if you don’t have what I am looking for you are always willing to bring it in and do so In a timely fashion. Shane Rathjen January 5, 2023 Great people, great service, Great selection!!!! Shane SR Customs Richard Buysse January 5, 2023 Always very professional & helpful. The only place to go when you need metal for any type of project, big or small. Macy Munson January 5, 2023 The customer ssrvice is top notch. Quick responses to provide quotes. Friendly staff. Quick overnight delivery Loved purchases from you guys. M.H. January 5, 2023 Nothing in particular, always room for improvement in every aspect of business. I do think pricing is a little high on short crop pieces. I purchased some short ends of mild steel and it seemed high based on my experience. I.M. December 9, 2022 I found the chromoly tubing I was looking for. Arland Morse June 7, 2023 Well stocked with just about any metal’s you could want and customer service is better than most department stores Don Burnett December 5, 2022 Love the service and will be recommending you to others. G. December 2, 2022 I appreciated the friendly conscientious service – thank you! J. December 2, 2022 the people are great L.F. December 2, 2022 Super fast delivery. Great to deal with. Keith Malmkvist December 2, 2022 Excellent customer service! Richard Froese December 2, 2022 Good selection. Friendly, well informed and helpful staff. J.W. December 2, 2022 Excellent products and phenomenal service. G. December 2, 2022 Products are in stock and shipped quickly H. November 11, 2022 Friendly and helpful staff, little pricey compared to other places when buying a full length metal D. November 8, 2022 Great service! Candice Lessoway November 2, 2022 The customer service was outstanding. J.R. November 2, 2022 Smart guys knew their alloys. Made a good recommendation for me. Helped me load the heavy materials without damaging my vehicle. Gord November 2, 2022 Always outstanding customer service. If it’s not in stock they get it right away. Helpful knowledgeable staff. B.T. March 8, 2024 Friendly very accommodating staff never waisted my time quick to help with anything quick to get my metal to Kelowna I’ll be buying there from now on J.H. November 2, 2022 They always have what I’m looking for and are helpful and knowledgeable when answering questions. I really appreciate their professional courtesy and attitude. Thanks. L.S. September 20, 2023 Very nice people! W.M. November 2, 2022 Service is great. S.A. October 7, 2022 Fast and friendly service R.S. December 19, 2023 Great selection and great people Hugh Marple October 6, 2022 Thank you for your service and timely help B. September 26, 2022 good service, clean material, friendly staff Kaid September 23, 2022 I appreciate the friendly staff and their attention to detail. They always take care of us. I don’t need to go anywhere else for my metal material needs. Troy, you and your team are the best! Dax and Kaid Olafson DK Railings Ltd J.S. September 22, 2022 the customer service is great – my orders turn up correct and on time and the staff are always cheerful and very helpful. J.B. September 22, 2022 GREAT SERVICE AND FRIENDLY STAFF AT THE KELOWNA BRANCH Bert Telder September 20, 2022 The product is always in good condition and cut to the dimensions I request. The service is EXCELLENT! The fact is I can buy from some other vendors at a lower price but with the service you provide, I don’t even give them a second thought. I.C. September 15, 2022 Ryan was very helpful and found a product that met my needs. J.E. September 15, 2022 Great selection, always seem to have what I’m looking for! Allan Whitman September 15, 2022 Always have what’s needed or can get quick Friendly service and helpful and quick with orders A.M. September 14, 2022 I had excellent service with the order desk B.T.S. September 14, 2022 Good selection of material .cut to length . B.R. September 14, 2022 Quick and easy to get what you need at a reasonable price. Good Selection. Friendly staff Warren Rich July 7, 2023 the guys working there were helpful, friendly and professional . I called ahead and they had everything ready for pick up when I arrived, they loaded everything the way that I requested without any hesitation or grumbling. I will definitely return to do more business in the future Scott Finemore August 8, 2022 I had a need for a project that was immediately met – all dealing were very prompt and professional. There is no question I will be a repeat customer. Lawrence August 6, 2022 very help full all ways glad to see you it all was made and fit great so cant ask for better service then that the price was the same as said no add on Thanks Bryce Comer August 5, 2022 Metal Supermarket was awesome. I had a very small order of aluminum which they had in stock. They organized shipping to the West Kootenays and i had the order in just a couple of days! That’s service!! Great price too!! K.R. August 5, 2022 Great service! Raymond Halicki August 5, 2022 The staff were great. Sent measurements in for what I needed and they were ready on time and fit perfectly. T.R. July 14, 2022 service is excellent and knownagable P.R. July 7, 2022 Good selection friendly and knowledgeable staff John grods June 13, 2024 The staff are awesome. Always helpful. Jocelyn July 6, 2022 Ryan provided friendly, fast and helpful from the first phone call to the seamless pick-up. He knew I was travelling to get the materials and called to check in so that everything would be ready to go when I arrived. Good location, with ample parking and knowledgeable staff. Told our metal worker about Metal Supermarket and will send others. Jim Carr July 6, 2022 Good help, fast shipping Tim Allen July 6, 2022 The great people at the Kelowna branch are awesome to work with. I highly recommend them to anyone that needs any metal products. The make it easy for me when time is crucial, they cut to length saving labor hours when we have to jump from job to job. Travis Hoople June 6, 2023 good variety in stock,friendly staff,easy to get delivered even out of town. It is nice to be able to walk out into the warehouse and actually look and see the product that you are looking for or inspire you for other projects down the road. Dean June 9, 2022 Great place to deal with !! W.T. June 4, 2022 Good service and friendly staff! L.B. June 3, 2022 Great selection and service M.C. September 12, 2023 Easy to deal with staff Good range of products D.G. June 3, 2022 I don’t order a lot of metal so it took about 10 emails to answer all my questions and sort out exactly what I need. Ryan was patient and informative throughout the process and got me exactly what I needed. G.G. June 2, 2022 Great and timely service. Jacques DeVilliers February 15, 2023 1. Always helping and friendy 2. See that I use the best and or alternative product 3. Always make sure that orders are on time and keep me informed and up to date P.M. June 2, 2022 Excellent products and friendly service Willie Joubert June 2, 2022 The people that sell them…. Good variety of stock. Niel Ferguson June 2, 2022 Excellent friendly speedy service. When they say ‘no order too small’ they mean it. I wish they were a little closer to where I live..like maybe Penticton, but it’s worth the drive. Arland Morse December 8, 2022 Service is always fast and friendly with a wide selection of products Randy Best May 12, 2022 My pieces of SS were cut within workable dimensions. Awesome and quick! T.M. May 12, 2022 The employees are always friendly and helpful and they have always had the product I needed. Ernest Collins May 12, 2022 Great product and service! D.G. May 12, 2022 not much my dealings was pretty good, timely responses. only thing i did not get a response on was weather or not you would delivery. J. May 7, 2022 Cut sheet stock down to a manageable size for no additional cost S.A. May 5, 2022 Good prices and good service W.R. May 5, 2022 great service. thank you Don Burnett December 5, 2022 Very good service and a great selection of product. I will be dealing with them in the future for sure. Dean Nutter March 8, 2023 fast response time and great service D. May 5, 2022 You have become my alternative source for hollow bar seamless tube. Dave Herder May 5, 2022 Awesome service! S.B. May 5, 2022 Fantastic Customer Service and great selection – Thank you! L.D. April 13, 2022 Great service and price. Very fast communication and quoting. 100% fantastic supplier that I will use and recommend to others. THANK YOU !!! D.F. April 13, 2022 Convenience P.E. April 12, 2022 Half my order was missing upon collection. The other half was cut with the wrong material. You did make it good in a timely fashion though. S. April 12, 2022 Friendly service A.S. April 5, 2022 great service M.W. April 5, 2022 Lower price🤨 W.M. November 2, 2022 Service and selection. J.C. April 5, 2022 I was impressed with the staff and services. T.S. March 10, 2022 Lots of selection. I also like that I can wander around and see the different materials I could use when building a project. M.K. March 3, 2022 Service was excellent and delivered on time for good price Lyndon Walde September 14, 2022 Great guys there. Always helpful and willing to go the extra mile! P.C. August 3, 2023 Helpful knowlegable and friendly staff Load more