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See what our customers are saying about our Norfolk Store

1135 Lance Road, Norfolk, 23502

5 Star Rating - 142 reviews

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Troy Fox

February 9, 2024

Awesome customer service, knowledgeable of the products they sell. I am a blacksmith, and I am always happy with the products they have.

John E Fay III

February 7, 2024

Great people
Great service

B.W.

February 7, 2024

store manager is great to work with.

P.Z.

February 7, 2024

Fast turnaround on quotes

B.W.

February 7, 2024

Prices are competitive and having no minimum quantity is excellent in a pinch! Great Staff and lead times have always been workable. Highly recommend.

Bill Shumaker

February 7, 2024

GOOD QUALITY PRODUCT, RESPONCE TO MY EMAIL WAS QUICK, DELIVERY TECH WAS VERY HELPFULL

J.J.

February 7, 2024

Price was good and customer service great, will look forward to doing business in the future.

M.M.

January 13, 2024

Very knowledgeable

John Knowles

January 5, 2024

The guys I talked to about what I needed were super helpful! I’m a novice at welding and they definitely pointed me in the right direction🙌
They even recommended a different gauge of tubing for me which always cheaper and DEFINITELY strong enough!
As soon as I got there they kindly loaded the metal into my truck and I was off to the races.
I can’t say enough about how friendly they were and easy with quality information.
I’m definitely going back!

Tony Brooks

January 4, 2024

Great service

J.L.D.

December 15, 2023

Easy walk-in process. No hassle, everyone is polite.

K.S.

December 12, 2023

excellent service and fair pricing

D.H.

December 8, 2023

Prices are reasonable service was phenomenal

Harvey Waters

November 8, 2023

I love the one on one service face to face. Outstanding.

Dave Lock

November 8, 2023

Fantastic, I go in and order it and 5 minutes later I pull around to the side and they load it.
Great people.

Kristain Johnson

October 12, 2023

They are always so helpful !!! And accommodating

Denny Daniels

October 6, 2023

They had the material on site and cut it to the size I needed at a fair price. And we’re fast. Thanks

J.

September 21, 2023

I like being able to get cut of exactly what I need for my customers without over buying material.

S.S.

September 19, 2023

Fast order processing, easy pickup, reasonably priced.

J.O.

September 13, 2023

Every employee at Norfolk location is helpful and very nice. Manager remembers my name.

D.S.

September 13, 2023

Reasonal prices for the small pieces of metal that i need usually less than 20′.
Quick delivery.

Kamaul Shirley

September 12, 2023

Nick did a little extra to make sure I got my cut outs…I appreciate the time he took on my project!!

C.B.

July 8, 2023

great customer service

C.B.

July 8, 2023

Easy to get quote, and parts were cut cleanly and to the requested size.

Troy Fox

February 9, 2024

Customer service is fantastic. I use them to supply the material for my blacksmith business. Never had an issue.

T.D.

July 7, 2023

Fast service

J.E.F.I.

February 7, 2024

Quick service
Great selection

Alan Phillips

June 13, 2023

Friendly knowledgeable and helpful staff. Great selection of products

J.

September 13, 2023

SELECTION OF MATERIAL

I.G.

May 4, 2023

People are nice and helpful

J.L.

May 4, 2023

Good customer service and fast processing keep me coming back. Thanks.

C.

April 11, 2023

Quick availability
Selection
Ability to customize order / cut to fit

B.W.

February 7, 2024

Great selection to choose from and will cut any size for your convenience and savings!

D.J.

February 7, 2023

Just good people and good metal

Scott Wells

February 7, 2023

No minimum, good prices, employees try to accommodate the customer

M.A.

February 7, 2023

All Good

D.B.

January 22, 2023

The staff was extremely helpful.

Matt Bradshaw

January 12, 2023

I was more than pleased about the genuine friendliness and of your professionalism your employees employees. Those employees not only made it so I have no desire to look elsewhere for another place to get my steel, they helped me regain my hope in humanity, and made it so I’m looking forward to return. The rack of material that were offcuts was refreshing due to pieces at a reduced price for someone on as tight of a budget as I am.

Thomas Bazemore

January 12, 2023

your products has excellent qualty and is reasonably priced,the sale people are very knowledgeable and friendly

L.S.

January 5, 2023

1. You’re really good at following up with the client so as to ensure that they are never left in the dark. Keep it up!
2. You’re really good at obtaining first-hand customer information and using this information to improve our products and services.
3. You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively.
4. I Personally have a great rapport with Catherine Garcia, inside sales lead Norfolk, Va. who is always available to assist with my inquiries and go out of her way to help us obtain unexpected material/jobs request that is required by our customers orders. She is my go to person. and always pleasant to do business with. I have a very high confidence level to first call her with any hard to find metal products we need.

Antwoin Curry

January 5, 2023

Great prices and great prices!

Jason Smith

January 5, 2023

Friendly and helpful staff

T.B.

January 5, 2023

Guys were very helpful

A.O.

December 8, 2022

The entire team at Metal Supermarkets are knowledgeable and prompt in their response to questions and email inquiries.

Gillian Donovan

December 2, 2022

Excellent customer service and the only place like it!

Troy Fox

July 7, 2023

Customer service was superb! Inventory was very good! Very happy with this company

J.S.

December 2, 2022

Quick turnaround. Helpful associates.

N.

December 2, 2022

Awesome inside sales support from Catherine!

Edward Domingo

December 2, 2022

I can get whatever size I need and it is so much cheaper than the big box store. Makes the job easier. Instead of spending time cutting, I can have them cut it to the size I need and only have to pay for what I need. No wasted metal.

M.G.

November 9, 2022

Friendly Staff, good prices

S.T.

November 9, 2022

Fast friendly sevice

R.T.

November 9, 2022

My order was processed, cut length, and ready at my time of pick up.

E.L.

October 6, 2022

the responsiveness!!

J.R.

October 6, 2022

Great service

Lou Lindsey

May 4, 2023

The store is close to us and they have everything we could ever use in our business. The staff gets a big ” Thank You” because it’s rare to got to a place now and have customer friendly staff and service

J.D.

August 12, 2022

Very helpful!! Easy to work with!

Kendell Porter

September 12, 2023

I like your scrap/ drop room cause in most cases what I need is a small piece of whatever! And it reasonably priced!

W.M.

August 6, 2022

The staff was friendly and processed my purchase request timely. I was able to check different metal materials and was provided advise on the best option for my project.

Samuel Cantu

August 5, 2022

I love the $35 local delivery fee and the fact that you’re able to get on to a military installation.
As well as the fact the website is easy to use, and find items.
Last but not lease friendly and nice staff, very helpful and quick response with getting quotes.

D.C.

July 7, 2022

Excellent

T.P.

June 10, 2022

I got exactly what I ordered.

J.

September 21, 2023

Helpful Staff will run quotes for me so I can turn around quickly with my customers estimates and cutting metal to desired sizes. Fast and easy.

C.L.

June 2, 2022

The prices and reasonable timelines.

D.G.

June 2, 2022

TJ was great. Very Helpful.

J.B.

May 17, 2022

Best price. Customer Service was fantastic! Catherine went above and beyond my expectations and took care of locating a fabricator to perform the welding of the base plates and drilling of holes.

Jc Westra

May 6, 2022

Just plain excellent

M.M.

April 12, 2022

Fast service – cut to order

K.M.

April 5, 2022

Excellent service from initial inquiry to order to pickup. Everyone I spoke to was courteous and knowledgeable, especially TJ Palovchik who provided a quote and placed my order.

F.B.

March 2, 2022

The service

P.

March 2, 2022

Great working with the Norfolk team.

B.F.

May 18, 2022

Responsiveness to email communications had not been good in the past. Good experience in person though.

T.L.

February 17, 2022

Good

T.T.

February 16, 2022

great service

I.G.

May 4, 2023

Friendly people, made it happen. Thanx

S.B.

January 6, 2022

Perfect!

Verna McCrillis

December 14, 2021

You have what I need and I can get it the same day usually.

G.R.

October 6, 2021

Quick turn around and exactly what I wanted.

B.B.

October 6, 2021

They were at a great price and delivered on time.

R.A.

September 9, 2021

availability, quick service, friendly and professional…..thanks!

J.L.D.

March 2, 2022

Use only water in your saw. The saw only needs to cool, there’s no need for lubrication. Whatever you use in your saw is very hard to wash off before the steel can be painted and washing the steel on jobs sites isnt easy. It also interferes with the welds and makes brushing grinding dust away difficult because it makes it sticky.

J.G.

September 2, 2021

On Time delivery – product met all expectations

P.M.

August 9, 2021

Availability of materials, and knowledgeable staff is what I like about your products and services.

W.C.

August 4, 2021

prompt on time and quick response from the sales team as well as a wide variety of materials on hand to sellect from

M.R.

August 4, 2021

99% of the time you have what I am looking for and being able to provide materials at certain cut lengths and sizes is very cost affective for our application.

Tim

July 10, 2021

Rob Racine is a good businessman, he has helped us very well.

We hope to work again in the future.

Bill Rosenbaum

November 8, 2023

Availability and prices

Dahl Clark

July 7, 2022

Price

T.

June 3, 2021

Office staff was friendly. Stock was ready when they said it was to be ready. The material was cut to the correct length (3″ Sch 40 steel pipe x 60″, 2ea) and they carried the stock to my truck in the rain. Great service. I used the Jacksonville FL several times and got the same treatment. Kudos to all.

[NAME REMOVED] L.

D.S.

June 3, 2021

Quick obtained products and delivered.

Charles Lawrence

May 12, 2021

The timeliness of the response to pricing metals is very accurate and prompt. Though I haven’t yet purchased metal, I am very satisfied with the results I have seen thus far.

E.T.

May 12, 2021

Easy to work with with a quality product

D.W.

May 10, 2021

Cut to your size instead of getting a full 20’

K.B.

May 5, 2021

Great response time and local to my facility

P.H.

April 9, 2021

great place, great prices, great cut offs!

J.L.

April 9, 2021

Very responsive in emails, item was backordered but came in promptly. Thanks for all the help!

Manza Garza

April 2, 2021

You normally have the items I’m searching for and you customer service is great!

N.M.

April 2, 2021

The fast turn around on services when I call is superb. If they don’t have what I need in stock then it is usually available in two business days which is great. Cuts are always accurate.

Kendell Porter

August 6, 2022

Was quick and easy! Was reasonably priced 👍

Ken Lubeck

March 2, 2021

Excellent service and materials.

T.L.

February 11, 2021

very quick and awesome service , needed custom stainless plates .
i got them the same day

Ryan

January 8, 2021

They were very quick and had great customer service.

Trey

December 14, 2020

Staff was Super helpful and friendly. Delivery was FAST!!!

B.G.

December 6, 2020

Metal Supermarket of Norfolk, VA is a very good business. The staff is friendly and know their stuff and the owner is great to work with, answering all my questions and delivering the material on time.

Bill Rosenbaum

October 12, 2020

I love the availability and price, They always have any kind and size of metal needed!

C.O.V.B.

October 9, 2020

had what I needed, when I needed it.

Jim Ellis

October 5, 2020

Fast service

Mark Willette

October 3, 2020

Everything I need in the metal shop for any project. Working with metal is fun to me and making custom pieces are my passion.

The drop room always has something for me as well

J.B.

October 2, 2020

Good selection and quality. Fast, friendly service. Can’t ask for much more than that.

Ralph Conway

October 2, 2020

The Norfolk store is a go to place the people are friendly and know thier jobs, rather I order 15k or 5 dollars worth of materials I get what I need. And they will go the extra mile for thier customers.

Don Sweet

September 13, 2023

Pleasant and great people to deal with, super quick service so that you can walk in and quickly pick up your metal. I ordered a piece of metal that was not in stock and received a phone call in 3 days that it was ready to pick up. Super sevice.

J.H.

September 3, 2020

Customer Service is outstanding…..Thank you for all your help!!!!

C.H.

September 3, 2020

Service has been spot on. When a potential problem was identified the company contacted me and wanted to verify the piece was still acceptable.

J.

June 3, 2022

As a local business owner I us Metal Supermarket’s alot and generally find that my material is in fact proper dimensions for what I ordered. My last order was not correct even though I had a quote that was made to indicate what I was purchasing and trying to confirm on the phone. I think that the quote’s could be setup differently to indicate outer and inner dimensions in the proper order in particular to tubing and piping for I.D. and O.D. Reconfirming these sizes with customer over the phone is an important step as well.

T.D.

February 7, 2023

Justin Clayton is always very helpful …
Service is great..

C.D.

July 8, 2020

Competitive pricing, excellent customer service and they don’t look down their nose at me when I don’t want a 24′ stick of something.
My Norfolk store kicks the 800lb gorilla in our market right in the shins! The service is so much better that if I can get it from Metal Supermarket, I do even if it is isn’t less expensive. Great people, great resource! Thank you.

B.B.

May 8, 2020

Great customer service

R.C.

May 1, 2020

Widen your stock

J.M.

March 4, 2020

Good products and our orders are always made as requested, very friendly and professional staff. Great service!

N.K.

January 16, 2020

Awesome company!
Fast curtious service!

R.S.

January 16, 2020

The ability to get a wide range of materials and the service offered by Rob Racine

J.

January 9, 2020

As a local Welding business Owner/Welder I benefit from Metal Supermarket’s ability and enthusiasm to get quotes sent to me and metal cut and waiting for me for pickup when I need it. Being able to get material cut to dimensions needed for a single task for a customer at a reasonable price without buying extra that is not needed is making Metal Supermarkets my go to place at this time. The great staff at the Norfolk site get 2 thumbs up from me. Thank You!

C.

April 11, 2023

Knowledges proactive staff that makes me feel as if reaching my supply objectives is also their objective. Not many vendors share this philosophy anymore.

L.C.

October 7, 2019

Very fast service and professional

C.O.V.B.

September 10, 2019

Have had all the products I needed at decent prices.

A.S.

August 14, 2019

I needed a special type of metal for some military testing and you found it quickly and delivered on time – thank you, for such great service.

Fast, prompt and professional.

E.K.

August 7, 2019

Great customer service, super nice and easy to work with!

R.C.

August 7, 2019

Easy to work with, very fast service and an awsome inventory

T.D.

July 12, 2019

Excellent customer service every time I need a quote and good pricing on hard to find metal ASTM’s

K.F.

July 11, 2019

The product was good and the service was very good, turn around time was very good as well.

C.D.

July 8, 2019

No stuffy grumps telling me I have to buy a 20′ stick!

S.C.

July 5, 2019

Great service. Great price.

D.S.

June 6, 2019

The convenience of getting a small amount of material so I can try something out before I need to buy large quantities of metal.

J.W.

June 6, 2019

Super friendly. Gave me exactly what I needed cut to the dimensions I requested and all. Will shop here again.

J.B.

June 6, 2019

very friendly. Had just what I needed at a good price.

J.

June 5, 2019

As a local welder I often need special sizes and metal types and if Metal Supermarkets does not have it right there and available to cut they can make it happen quick from another warehouse. I really like that most cuts are only an additional $1.00. This is crucial when making estimate and crunching numbers for customers. I will for the foreseeable future be using Metal Supermarkets for my needs as a welder/business owner. Nicole has been great getting quotes to me asap and a pleasure to do business with. Thanks again!

K.P.

March 15, 2019

Very helpful,reasonable prices,will be back!

R.C.

January 5, 2019

They have about any shape and size I need

D.C.

January 5, 2019

Nice people, good service

P.H.

December 12, 2018

Great staff and competitive prices.

S.W.

November 7, 2018

Great local material supplier. Beats the competition by eliminating shipping fees with lower prices including the saw cut fees. Great people with great prices. Great for time sensitive material needs. Anxious to make my next purchase from them.

C.O.V.B.

October 10, 2018

convenience and service at the Norfolk store has been great!

N.H.

October 9, 2018

Very great service, fast feed back on material estimates and a large assortment of material types to chose from.

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