See what are our customers are saying about our Ottawa Store

G.W.

Pat was great! I am just a home handyman, looking for a short piece of angle iron. I found what I wanted in the parts bin, but the piece was much more than I needed. Pat that the piece cut at no charge. The whole process was painless.

This was far from my first time at this store and it definitely will not be my last.

If possible, please pass along my thanks to Pat.

H.

Always knowledgeable, friendly service – have already recommended others go to Metal Supermarket for their needs.

A.

I have been there twice and the guys are very courteous, on time and competitive prices.

I.

Great selection and knowledgeable friendly service

S.

Price was good
Order was perfect
Material was in good shape and bundled nicely.
Availability was late by a day and no phone call saying it would be late.

S.C.

Everything

R.

Very polite /helpful and professional would buy from these folks any time I need metal
great experience
[NAME REMOVED] Vradenburg

T.K.

Good products/materials, good service and helpful staff.

V.

Great Customer service. Order was done with exceptional quality and in time. All the communication is clear and effective. Would recommend to anyone.

K.

Responsive and fast communication!

M.

Very fast, staff are polite and helpful, great prices, nice bargain bin. Good selection.

J.C.

Great customer service!

A.H.

Quick response, unlike the previous owner/operator.

G.

I would love it if they carried more knife steels like 1[PHONE NUMBER REMOVED]-1095.

The cut off section is great to pick through, would be great if it was organized or the steel was labeled better so you know what your kind buying.

C.B.E.

friendly staff, with years of experience, helpful, competitive low prices, always have what I am looking for, and ready when I need it

R.S.

Testing of moving a feedback website to new ecom server.

R.

The guys in the shop prepare orders fast and check out is a breeze

R.T.

Allow me to walk through and see what is available

K.

Fast and friendly service. The staff was very knowledgeable about the product choices.

J.S.

Good price and friendly service.

M.P.

Everything good guys to deal with a good attitude very very friendly

J.D.

Availability of special products at reasonable price and Staff assistance! Fast and efficient! Well Done!

S.

Ottawa were very helpful with solving my problem and were quite accommodating. Halifax were the absolute opposite

M.P.

Frendly service, good place for your small pieces

J.

Great customer service.

M.K.

Excellent selection and amazing staff!!

C.G.

Products and services are absolutely fantastic.
Staff is very helpful.

D.K.

The staff took the time to understand my design and made intelligent and creative recommendations that reduced the cost and shortened the schedule.

I now consider them as experts on-call as well as careful and caring partners in my company business.

“I’ll be back!” 🤓

J.P.

Great service! Keep up the good work.

K.R.

Limited alternatives. Service is great, and I love the bargain bins

S.M.

Employees are very helpful & always get what I need

T.

Prompt, friendly and helpful service…

D.M.

The service was fantastic and certainly very timely. The costs are a bit of a premium but getting the metal cut and prepared for me was a bonus.

J.S.

Helpful staff, reasonable selection of metal

V.

Not cheap , but very good service on small orders

L.D.

The service was fast and friendly. I got what I needed in a size I needed..

R.

I need to order certain metals cut to size at times and I like the left over pieces that I can pick through. There’s a lot of inventory there.

P.B.

It exists in Ottawa.
I can pickup the stuff I want vs having to have it delivered from China…
It seems to arrive quickly.

C.

The ability to get a quote and purchase material in any size.

The location put in the effort to help us source some hard to find material, despite a small order quantity. They were also very upfront about what we could expect about material availability and pricing. All this information helps small businesses make better choices about the products we plan to offer.

C.

Fast turn around and quality product and professional team

M.F.G.

I thought the service was amazing and quick. I am very pleased with the products I got from you.

V.

Good quality, helpful staff

T.J.

Customer service is great

M.

Very friendly and accommodating with the right product and price,

D.

Everything

K.

Very friendly and knowledgeable service! Prompt to respond and get back with pricing same day.

R.

Prompt replies,
Pieces accurately cut to size
Delivery as promised
Willing to ship.

R.L.

took a long time! think was there and no one called

M.

Good prices, as offered, great cyustomer service

D.P.

Great for small stuff and off cuts for people who tinker in the garage and don’t buy $500 at a time!

P.

Love the selection and the offcuts, Michael and Scott at the Ottawa location are always amazing to deal with.

L.N.

Very good service – good prices- nice people.
Thanks

G.H.

Friendly service

A.P.

Quick and friendly service. Goes above and beyond.

C.

Super fast quote! Very nice execution, and fast. The person at the desk was very nice too!

R.

Good Sales guys good back shop workers
I measurement was 1/8 longer on the length of 2 sheets
Just keep replacing your stock
All is GOOD

Z.

Great service, fast and friendly

G.L.

It would be nice if the store allowed customers in to browse the cut offs. Thanks

J.

The guys at the Ottawa location were great to deal with! Thanks

T.P.

Convenient service and friendly/helpful staff

R.M.

Very Friendly and helpful!!

R.

good service

A.G.

Excellent customer service! Very responsive and extremely knowledgeable. Scott James is a pleasure to deal with.

C.H.

The front end service is excellent (a lot of retailers could learn something here) and the selection of various alloys really works for me.
One suggestion: I would buy more of everything if the sizes of some of the aluminum/steel stock were smaller as my machinery capacity is medium/small.

Thanks!

[FIRST NAME REMOVED]

B.C.

Communication.
Always prompt when requests sent in.

M.L.

I appreciate that your products are listed with pricing.
Ordering ahead online.
Staff is pleasant enough.

D.B.

Great after sale service from the local store in Ottawa.
Please be more clear with onlinenorders that they will take longer than stated and local store can likely fulfill quicker.

D.

Quick and easy!

K.

Good quality materials delivered on time with friendly customer service.

D.

have those difficult to find elsewhere items, usually on hand and if not then, delivery time is usually short.

R.B.

The rep was really pleasant, service was fast and I was able to order a very small and obscure piece of metal that arrived in just two days in the middle of the woods! Love it.

I.

Great customer service

S.

Really love the courteous service provided by Scott and Mike.

D.

It was efficient service and reasonable prices.

D.

I was very happy with the friendly service

R.T.

fair prices and bend over to please you service
it does not get better than this
thx scott

R.

Product available and fair price

P.

Cuts were perfect
Services was excellent. Front office guys were beyond professional

S.L.

Great service, very good selection of different types of metal

D.

fast, responsive…. i wanted it, they provided.

E.B.

Item was costly but otherwise everything else was top notch.

G.M.

I like the friendliness and the quick turn around time. Also the team makes every client feel important.

M.C.

fast

P.

At the ottawa location when i called the location the opertation’s manager was very cordial and was easy to talk to and was very informative in helping to make decisions.

E.J.

Knowledgeable employees ready to help and process your request quickly.

J.A.

I received what I asked for quickly and for a fair price.

R.J.

Not sure yet, only been there once, to the new store.

J.Z.

Good service, patient advice.

J.

In stock items and very helpful staff

P.C.

Your fine no one is 10

J.

Very helpful staff

B.

Service from Scott and the group was quick and precise.

C.

Simple, fast, done!

K.R.

Have a location closer to Perth, ON.

I.

you guys made the thing I asked you to make

B.

You have most of the things that I need to repair the things I need to do but not all the metal shapes and types.

G.E.

I made a small order and my first time at the store. It was a good first experience with friendly staff and “can do” attitude. I was provided a quote quickly and the order was fulfilled quickly also.

Great stuff. I’ll definitely be back for more hobby project stuff. Thanks.

M.B.

easy, lots to choose from and no minimum order. they have lots of inventory.

E.A.

Efficient, friendly, no minimums….
What more can anyone want?

P.

I was able to purchase exactly what I needed at a good price. very satisfied , good service.

S.K.

Very good service!

V.

Solid, well made

W.M.

Very happy with the customer service. And… the material cost just a bit less than anticipated.

B.L.

Good range of products available, cut to size on request.

Friendly and helpful service.

Suggestion:
A west end Ottawa location would be appreciated to serve Ottawa west, Kanata, and points
farther west.

M.B.

You have really good prices on off cut steel pipe.

R.B.

Always prompt and courteous service.

R.L.

The sales rep. visit us today & he was very pleasant.

B.K.

Fast availability, fair pricing and attentive staff

P.

Micheal and Scott have been great! Good selection of cutoffs at all times and ok pricing on it.

M.T.

great service !!

A.P.

Friendly and quick service.

I.

Fast service and prices are competitive with this area.

I need to be more clear on my communications. Last order had a mix-up in sizes, but probably my fault for not verifying what I heard. I should have sent a written verification of what I thought I was getting for diameter and wall thickness.

M.

Product was available quickly as needed. Maybe a bit expensive. But the staff in Ottawa was FANTASTIC. Michael and Scott were a HUGE help, knew their stuff, and were able to solve the problems we had with our engineer’s requests Some of the best service I’ve had anywhere in a long time!

J.B.

They have what I want, lots of variety, prices are a little high tho.

J.S.

Availability

G.L.

Sometimes pricing is a little higher than others

Y.

Got the right metal sheet needed for the project and fast delivery

J.H.

Good friendly & quick service, lots of available products.

D.B.

Very good service Thanks Don

D.P.

Easy to get small amounts of material, no need to bring a pickup truck and store excess material for years.

A.T.N.

Start getting ore stock in stainless materials

R.

The service is good and friendly. Where else can you get select or small quantities. The answer is the Metal Supermarket.

R.B.

Speedy service

R.M.

Your service was prompt and efficient and good prices

W.

fast and easy to get to