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See what are our customers are saying about our Ottawa Store

2275 Stevenage Dr. Unit 1, Ottawa, K1G 3W1

4.9 Star Rating - 125 reviews

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G.W.

June 9, 2022

Pat was great! I am just a home handyman, looking for a short piece of angle iron. I found what I wanted in the parts bin, but the piece was much more than I needed. Pat that the piece cut at no charge. The whole process was painless.

This was far from my first time at this store and it definitely will not be my last.

If possible, please pass along my thanks to Pat.

H.

June 6, 2022

Always knowledgeable, friendly service – have already recommended others go to Metal Supermarket for their needs.

A.

June 3, 2022

I have been there twice and the guys are very courteous, on time and competitive prices.

I.

June 3, 2022

Great selection and knowledgeable friendly service

S.

June 3, 2022

Price was good
Order was perfect
Material was in good shape and bundled nicely.
Availability was late by a day and no phone call saying it would be late.

S.C.

June 2, 2022

Everything

R.

June 2, 2022

Very polite /helpful and professional would buy from these folks any time I need metal
great experience
[NAME REMOVED] Vradenburg

T.K.

June 2, 2022

Good products/materials, good service and helpful staff.

V.

June 2, 2022

Great Customer service. Order was done with exceptional quality and in time. All the communication is clear and effective. Would recommend to anyone.

K.

June 2, 2022

Responsive and fast communication!

M.

June 2, 2022

Very fast, staff are polite and helpful, great prices, nice bargain bin. Good selection.

J.C.

June 2, 2022

Great customer service!

A.H.

May 5, 2022

Quick response, unlike the previous owner/operator.

G.

May 5, 2022

I would love it if they carried more knife steels like 1[PHONE NUMBER REMOVED]-1095.

The cut off section is great to pick through, would be great if it was organized or the steel was labeled better so you know what your kind buying.

C.B.E.

May 5, 2022

friendly staff, with years of experience, helpful, competitive low prices, always have what I am looking for, and ready when I need it

R.S.

May 4, 2022

Testing of moving a feedback website to new ecom server.

R.

April 13, 2022

The guys in the shop prepare orders fast and check out is a breeze

R.T.

June 3, 2022

Allow me to walk through and see what is available

K.

April 12, 2022

Fast and friendly service. The staff was very knowledgeable about the product choices.

J.S.

April 12, 2022

Good price and friendly service.

M.P.

April 12, 2022

Everything good guys to deal with a good attitude very very friendly

J.D.

April 6, 2022

Availability of special products at reasonable price and Staff assistance! Fast and efficient! Well Done!

S.

April 5, 2022

Ottawa were very helpful with solving my problem and were quite accommodating. Halifax were the absolute opposite

M.P.

April 5, 2022

Frendly service, good place for your small pieces

J.

April 5, 2022

Great customer service.

M.K.

April 5, 2022

Excellent selection and amazing staff!!

C.G.

March 9, 2022

Products and services are absolutely fantastic.
Staff is very helpful.

D.K.

March 3, 2022

The staff took the time to understand my design and made intelligent and creative recommendations that reduced the cost and shortened the schedule.

I now consider them as experts on-call as well as careful and caring partners in my company business.

“I’ll be back!” 🤓

J.P.

March 2, 2022

Great service! Keep up the good work.

K.R.

March 2, 2022

Limited alternatives. Service is great, and I love the bargain bins

S.M.

March 2, 2022

Employees are very helpful & always get what I need

T.

March 2, 2022

Prompt, friendly and helpful service…

D.M.

March 2, 2022

The service was fantastic and certainly very timely. The costs are a bit of a premium but getting the metal cut and prepared for me was a bonus.

J.S.

March 2, 2022

Helpful staff, reasonable selection of metal

V.

March 2, 2022

Not cheap , but very good service on small orders

L.D.

March 2, 2022

The service was fast and friendly. I got what I needed in a size I needed..

R.

March 2, 2022

I need to order certain metals cut to size at times and I like the left over pieces that I can pick through. There’s a lot of inventory there.

P.B.

March 2, 2022

It exists in Ottawa.
I can pickup the stuff I want vs having to have it delivered from China…
It seems to arrive quickly.

C.

March 2, 2022

The ability to get a quote and purchase material in any size.

The location put in the effort to help us source some hard to find material, despite a small order quantity. They were also very upfront about what we could expect about material availability and pricing. All this information helps small businesses make better choices about the products we plan to offer.

C.

March 2, 2022

Fast turn around and quality product and professional team

M.F.G.

March 2, 2022

I thought the service was amazing and quick. I am very pleased with the products I got from you.

V.

February 13, 2022

Good quality, helpful staff

T.J.

February 11, 2022

Customer service is great

M.

February 10, 2022

Very friendly and accommodating with the right product and price,

D.

February 10, 2022

Everything

K.

February 9, 2022

Very friendly and knowledgeable service! Prompt to respond and get back with pricing same day.

R.

February 9, 2022

Prompt replies,
Pieces accurately cut to size
Delivery as promised
Willing to ship.

R.L.

February 10, 2022

took a long time! think was there and no one called

M.

February 9, 2022

Good prices, as offered, great cyustomer service

D.P.

February 9, 2022

Great for small stuff and off cuts for people who tinker in the garage and don’t buy $500 at a time!

P.

February 9, 2022

Love the selection and the offcuts, Michael and Scott at the Ottawa location are always amazing to deal with.

L.N.

February 9, 2022

Very good service – good prices- nice people.
Thanks

G.H.

February 9, 2022

Friendly service

A.P.

February 9, 2022

Quick and friendly service. Goes above and beyond.

C.

January 13, 2022

Super fast quote! Very nice execution, and fast. The person at the desk was very nice too!

R.

January 6, 2022

Good Sales guys good back shop workers
I measurement was 1/8 longer on the length of 2 sheets
Just keep replacing your stock
All is GOOD

Z.

January 6, 2022

Great service, fast and friendly

G.L.

January 6, 2022

It would be nice if the store allowed customers in to browse the cut offs. Thanks

J.

January 6, 2022

The guys at the Ottawa location were great to deal with! Thanks

T.P.

December 21, 2021

Convenient service and friendly/helpful staff

R.M.

December 14, 2021

Very Friendly and helpful!!

R.

December 14, 2021

good service

A.G.

December 14, 2021

Excellent customer service! Very responsive and extremely knowledgeable. Scott James is a pleasure to deal with.

C.H.

December 14, 2021

The front end service is excellent (a lot of retailers could learn something here) and the selection of various alloys really works for me.
One suggestion: I would buy more of everything if the sizes of some of the aluminum/steel stock were smaller as my machinery capacity is medium/small.

Thanks!

[FIRST NAME REMOVED]

B.C.

December 14, 2021

Communication.
Always prompt when requests sent in.

M.L.

December 14, 2021

I appreciate that your products are listed with pricing.
Ordering ahead online.
Staff is pleasant enough.

D.B.

December 14, 2021

Great after sale service from the local store in Ottawa.
Please be more clear with onlinenorders that they will take longer than stated and local store can likely fulfill quicker.

D.

December 14, 2021

Quick and easy!

K.

November 16, 2021

Good quality materials delivered on time with friendly customer service.

D.

November 9, 2021

have those difficult to find elsewhere items, usually on hand and if not then, delivery time is usually short.

R.B.

November 9, 2021

The rep was really pleasant, service was fast and I was able to order a very small and obscure piece of metal that arrived in just two days in the middle of the woods! Love it.

I.

November 9, 2021

Great customer service

S.

November 9, 2021

Really love the courteous service provided by Scott and Mike.

D.

November 9, 2021

It was efficient service and reasonable prices.

D.

November 9, 2021

I was very happy with the friendly service

R.T.

November 9, 2021

fair prices and bend over to please you service
it does not get better than this
thx scott

R.

November 9, 2021

Product available and fair price

P.

November 9, 2021

Cuts were perfect
Services was excellent. Front office guys were beyond professional

S.L.

November 9, 2021

Great service, very good selection of different types of metal

D.

November 9, 2021

fast, responsive…. i wanted it, they provided.

E.B.

October 27, 2021

Item was costly but otherwise everything else was top notch.

G.M.

October 7, 2021

I like the friendliness and the quick turn around time. Also the team makes every client feel important.

M.C.

October 27, 2021

fast

P.

October 7, 2021

At the ottawa location when i called the location the opertation’s manager was very cordial and was easy to talk to and was very informative in helping to make decisions.

E.J.

October 7, 2021

Knowledgeable employees ready to help and process your request quickly.

J.A.

October 6, 2021

I received what I asked for quickly and for a fair price.

R.J.

October 27, 2021

Not sure yet, only been there once, to the new store.

J.Z.

October 6, 2021

Good service, patient advice.

J.

September 9, 2021

In stock items and very helpful staff

P.C.

September 22, 2021

Your fine no one is 10

J.

September 9, 2021

Very helpful staff

B.

September 9, 2021

Service from Scott and the group was quick and precise.

C.

September 3, 2021

Simple, fast, done!

K.R.

March 2, 2022

Have a location closer to Perth, ON.

I.

September 2, 2021

you guys made the thing I asked you to make

B.

September 2, 2021

You have most of the things that I need to repair the things I need to do but not all the metal shapes and types.

G.E.

September 2, 2021

I made a small order and my first time at the store. It was a good first experience with friendly staff and “can do” attitude. I was provided a quote quickly and the order was fulfilled quickly also.

Great stuff. I’ll definitely be back for more hobby project stuff. Thanks.

M.B.

May 5, 2022

easy, lots to choose from and no minimum order. they have lots of inventory.

E.A.

September 2, 2021

Efficient, friendly, no minimums….
What more can anyone want?

P.

August 11, 2021

I was able to purchase exactly what I needed at a good price. very satisfied , good service.

S.K.

September 9, 2021

Very good service!

V.

August 11, 2021

Solid, well made

W.M.

August 11, 2021

Very happy with the customer service. And… the material cost just a bit less than anticipated.

B.L.

August 6, 2021

Good range of products available, cut to size on request.

Friendly and helpful service.

Suggestion:
A west end Ottawa location would be appreciated to serve Ottawa west, Kanata, and points
farther west.

M.B.

August 5, 2021

You have really good prices on off cut steel pipe.

R.B.

August 5, 2021

Always prompt and courteous service.

R.L.

February 9, 2022

The sales rep. visit us today & he was very pleasant.

B.K.

August 4, 2021

Fast availability, fair pricing and attentive staff

P.

February 9, 2022

Micheal and Scott have been great! Good selection of cutoffs at all times and ok pricing on it.

M.T.

August 4, 2021

great service !!

A.P.

February 9, 2022

Friendly and quick service.

I.

August 4, 2021

Fast service and prices are competitive with this area.

I need to be more clear on my communications. Last order had a mix-up in sizes, but probably my fault for not verifying what I heard. I should have sent a written verification of what I thought I was getting for diameter and wall thickness.

M.

August 4, 2021

Product was available quickly as needed. Maybe a bit expensive. But the staff in Ottawa was FANTASTIC. Michael and Scott were a HUGE help, knew their stuff, and were able to solve the problems we had with our engineer’s requests Some of the best service I’ve had anywhere in a long time!

J.B.

August 4, 2021

They have what I want, lots of variety, prices are a little high tho.

J.S.

April 12, 2022

Availability

G.L.

August 4, 2021

Sometimes pricing is a little higher than others

Y.

July 20, 2021

Got the right metal sheet needed for the project and fast delivery

J.H.

July 19, 2021

Good friendly & quick service, lots of available products.

D.B.

July 12, 2021

Very good service Thanks Don

D.P.

February 9, 2022

Easy to get small amounts of material, no need to bring a pickup truck and store excess material for years.

A.T.N.

July 12, 2021

Start getting ore stock in stainless materials

R.

July 10, 2021

The service is good and friendly. Where else can you get select or small quantities. The answer is the Metal Supermarket.

R.B.

July 10, 2021

Speedy service

R.M.

July 10, 2021

Your service was prompt and efficient and good prices

W.

July 10, 2021

fast and easy to get to