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Home Ottawa Reviews

See what our customers are saying about our Ottawa Store

2275 Stevenage Dr. Unit 1, Ottawa, K1G 3W1

5 Star Rating - 240 reviews

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A.B.

June 14, 2024

Service bilingue et service a la clientèle excellant. Bon prix

P.K.

June 13, 2024

The personal customer service is fantastic — everyone is really on the ball, always friendly, always speedy.

B.W.

June 13, 2024

Great customer service.

P.B.

June 13, 2024

Good people great service

J.C.

June 13, 2024

Always satisfied with the team, orders and quotes are always prepared quick.

S.K.

June 13, 2024

They had the aluminum tube I needed and cut it to the exact lengths I needed.

G.G.

June 13, 2024

Your service was awesome

R.C.

June 13, 2024

It was very easy to order a custom metal plate.
Large selection of aluminum & steel plate products to choose from.
I wanted a simple rectangular plate & it was ready in 15 minutes!
Staff very friendly and helpful.

S.C.

June 13, 2024

Very helpful and friendly staff. Value for money.

B.P.

June 13, 2024

Went in there and asked for an aluminum tread plate cut to a specific size…was out of there in less than an hour…very happy, great service

W.H.

June 13, 2024

Great service from the team!!

S.G.

June 13, 2024

Great service and a variety of materials in stock. Keep up the good work.

C.V.

April 4, 2024

Good prices, knowledgeable staff and great service.
Plus, lots of useful information on the website to help me pick the right materials for the project.

S.M.

April 4, 2024

Great service & people

J.

April 4, 2024

Heard from you quickly. Made an attempt to find what I wanted, but explained why it wasn’t going to be economically feasible. I ended up purchasing a compromise product that was in stock. Then you helped load my car and came out with a red flag unprompted.

I tried to do business with a metals company in the west end, but they never followed up. I’ll drive the extra 30km to have a no bullshit experience.

P.H.

April 4, 2024

Good quality materials and staff are very professional.

E.

April 4, 2024

Everything. Everyone was so helpful and kind. I couldn’t recommend them enough.

A.P.

April 4, 2024

Had what I needed in stock and was cut to size accurately. Good customer service at the front desk as well.

R.

March 18, 2024

your onsite staff is excellent and offer great customer service.

S.C.

March 25, 2024

Shop is fin, staff are nice and helpful. Metal is a commodity and most if my decision making comes down to price and availability.

H.

March 8, 2024

Great material. Exact customized bent to my needs.

C.F.

March 8, 2024

Excellent service all the time. Excellent inventory!

I.G.

March 8, 2024

You get back to me quickly and your prices are fair. Also, your location on Stevenage is close.

J.R.

February 9, 2024

Stock onsite, fast service

P.L.N.

February 7, 2024

Cut sevices

K.G.

February 7, 2024

Fast, prompt service and great pricing.

G.

January 11, 2024

Everything was available and what wasn’t was remedied.

P.M.

January 5, 2024

Easy to deal with and reasonable prices

M.W.

December 19, 2023

Availability of materials
Quick turnaround

D.M.

December 19, 2023

Excellent selection in stock, excellent service.

N.

December 18, 2023

product ineeded was nice and was the cut to the size I asked.

R.

December 13, 2023

Tech worked with me to get better priced materials

F.

December 12, 2023

Excellent service

G.W.

December 12, 2023

Great products easy access. Good prices. My only concern is that it’s on the other side of town for me.

C.

December 10, 2023

Thank you

D.H.

December 8, 2023

It was nice to get a response in a decent time unlike a couple years ago. I guess management has been changed.

C.M.

December 8, 2023

appreciated guidance from the staff, and prompt responses

D.M.

November 17, 2023

Easy to order many choices and on hand prices reasonable

M.C.

November 15, 2023

Small orders accepted, without grumblings. good customer services

D.N.

November 8, 2023

Knowledgeable staff, good selection, clean process.

C.Y.

November 8, 2023

Fairly prompt

B.B.

November 8, 2023

Quick answer to my question

D.B.

November 8, 2023

They are available in small quantities and in wide variety of shapes and sizes.

D.P.

November 8, 2023

Willing to discuss what was needed and options Friendly .

S.L.

November 8, 2023

Fast, efficient and friendly

D.

October 12, 2023

Good , friendly and fast service when getting needed supplies.
As usual would like to see better pricing

R.

October 12, 2023

Able to obtain various metal types sized to your needs. No fuss always courteous and helpful

J.D.

October 6, 2023

Helpful, many options for scrap as well as custom pieces. Knowledgeable; the guys know where to get custom work done by reputable and fair facilities.

D.L.N.

October 6, 2023

Very quick, polite and personal.

F.F.

October 6, 2023

The staff are always helpful, and are willing to share their knowledge, without pressure.
I continually tell fellow metal workers about this facility.

J.

October 5, 2023

Fast delivery and nice steel beam

R.L.

October 5, 2023

Excellent affordable products and very professional curtious services

P.C.

October 5, 2023

Fast service

H.

October 5, 2023

Quick and friendly!

R.S.

October 5, 2023

Fast and efficient, lots of inventory and great delivery.

C.R.

September 21, 2023

Quick service.

M.B.

September 17, 2023

Your store is cheaper than the hardware stores and has more variety.

D.G.

September 15, 2023

You had everything I needed

A.

September 12, 2023

Very courteous and quick response. Recomended

G.H.

September 12, 2023

Speed, convenience, and price

E.

September 12, 2023

Service was great and order was ready on time

D.M.

September 12, 2023

A good selection, and quick response to inquiry and quote requests.

D.R.

September 12, 2023

quit service.

B.

August 10, 2023

Excellent service.

L.R.

August 10, 2023

Great service

L.L.

August 8, 2023

Thank you for the ordering services.
Loading the material onto my trailer was a challenge but eventually with patience the personal were helpful to help me the loading.
Thank you

P.

August 4, 2023

Large selection and availability.
willing to sell small quantities to amateur home machinists.
would like to be able to purchase used/scrap material for hobby work.

D.M.

August 3, 2023

Staff are very helpful and courteous!

F.D.

August 3, 2023

Service is good so far!

M.

August 3, 2023

Wide selection, kind speedy service, no minimums, no visible cut fees.

K.M.

August 3, 2023

Friendly customer service good material. Fast service

N.C.N.

July 14, 2023

Fast convenient

A.

July 14, 2023

Great service. Friendly staff.

J.B.

July 14, 2023

getting stuff was easy

C.G.

July 11, 2023

Where else can I go? Wish you were open on Saturdays.

R.L.

July 7, 2023

Very quick service by knowledgeable and friendly staff. Love the cut off section for my purposes where only small quantities are required at a time.

T.M.

July 7, 2023

Personal attentive service with follow-up.

S.C.

July 7, 2023

Good selection of materials and fast and friendly service.

M.

July 7, 2023

Clearly stated price
Made sure was correct design
Ready as promised
Recommended

B.O.C.

July 7, 2023

Great customer service

J.D.

July 7, 2023

Fast friendly staff! Reasonable prices.

S.D.S.

June 13, 2023

Friendly. Easy to access since I can get the quantity of metal that I need. I also like the bins of cut pieces that can be purchased by weight.

R.M.

June 8, 2023

Good prices and service

A.F.

June 7, 2023

price, product variety, and service

C.M.

June 6, 2023

I was very happy with the online services, very helpful with all my questions. When I went to pick up my order, I was informed about the seconds/shorts room and purchased a few more products at a great price. Great place for anyone looking to purchase any metal products. Highly recommended.
[NAME REMOVED]

Y.S.

June 6, 2023

Excellent service, very helpful and goods were ready in a very short time. Will go back in the future

N.

June 6, 2023

Fast and professional

L.D.

June 6, 2023

Quality & selection

B.S.J.

June 6, 2023

Great service

B.M.

June 6, 2023

Good product..good delivery and assistance will order again fornsure

M.F.

May 11, 2023

Friendly and helpful service

C.R.

May 4, 2023

The guys there are always helpful, and pretty chill. I’ve never come away unhappy, and I always end up with exactly the right stuff.

B.O.

May 9, 2023

You could cut two small pieces of brass in less than a week.

R.

May 4, 2023

Service was excellent, and delivery was prompt.
Thank you.

S.M.

April 4, 2024

knowledgeable, easy to deal with, always get what I want

G.H.

May 4, 2023

The delivery cost was low and service quick.

J.

May 4, 2023

The prices are good, the service is excellent, the location is convenient, the selection is vast, the prices are fair and the location is convenient. You guys are awesome!

I ordered Hot Rolled Sheet 11 Ga. 0.120 to top my wooden garage workbench. It was a perfect fit and is a much appreciated addition to my poor bench, which was getting filthy with oily marks and grinder sparks. You can see all of my photos at the link below:

https://www.flickr.com/photos/rests/albums/[PHONE NUMBER REMOVED][PHONE NUMBER REMOVED]

P.C.

May 4, 2023

Your service was very quick, from the fast response for the quote and then the time to produce the item – Excellent!
Also quite important, the personal service I received from two employees was efficient, courteous and friendly.
I will definitely shop here again.

R.T.

May 4, 2023

Best store ever, I always get what I need and I love that I can shop the off cuts section for deals to stock my small shop with supplies.

J.

May 4, 2023

Very friendly service, good product.

D.L.

May 4, 2023

Fast and percise

B.

May 4, 2023

Nice folks
Had what I needed at a good price.
What else could one need

O.S.

April 18, 2023

Pleasure to work with! Great team!

M.P.

April 18, 2023

Good service Very pleasant to deal with

J.Z.

February 7, 2024

The ability to but small quantities and a helpful staff

A.H.

April 11, 2023

Get metal at any length.

P.H.

April 11, 2023

Timely respo se. Great variety and knowledgeable staff.

T.

April 11, 2023

Variety and prompt service

D.B.

April 11, 2023

Straight forward ordering process.

K.P.

April 11, 2023

Service and materials are excellent

N.S.N.

April 11, 2023

I got what I wanted quickly.

L.M.

April 11, 2023

ability to work with avg person. not having to be a company and have a min order

R.E.

April 11, 2023

Knowledgeable staff
Good prices

P.R.

April 11, 2023

Variety with friendly service

S.

March 9, 2023

Good service

R.

March 8, 2023

Very quick turn around time on order. No order to small. Friendly staff.

C.A.

March 8, 2023

super fast easy communication, even from the website. very friendly staff. product is exactly as described.

D.M.

September 12, 2023

good price, good selection, friendly and helpful sales associates and delivery people!

J.

March 8, 2023

Friendly service, very informative, and quickness of service.

S.S.

February 14, 2023

Good prices, fast service and friendly staff when I picked my stuff up.

S.L.

February 14, 2023

Staff is super friendly, and since I’m just dabbling around my shop with bits and bites of steel or aluminum, perfect store

B.C.

February 8, 2023

My Sales Rep is very responsive.

P.H.

February 7, 2023

Everything was great. Great product, great customer service. Will order more from you guys in the future

R.

February 7, 2023

They had a quick turnaround for my rush order. The quality and workmanship. The cut was on point. Definitely recommend them and will return for my needs 👍🏽

C.L.

February 7, 2023

Efficient service and good quality products

T.M.

February 7, 2023

Had exactly what I needed with great customer service. Yves was a pleasure to deal with.

B.

February 7, 2023

The way they have odds and ends of pieces of metal for us that only need small pieces.

D.B.

January 12, 2023

Excellent customer service from the Ottawa location!

C.M.

January 12, 2023

Knowledgeable staff, quick service and you actually return calls in a timely manner!

J.B.

January 5, 2023

Quick and friendly staff. Had stock of what I needed.

C.R.

September 21, 2023

Quick service.

P.B.

June 13, 2024

Selection and good price point.
Would be nice if weekend hours were available but understand may not have enough volume to justify

F.F.

October 6, 2023

The staff is always very helpful.
I really enjoy making the trip ( 70 kilometers ) to shop for the various metals.
Thank you vert much for a GREAT service.

P.

January 5, 2023

The service offered by Yves and all the staff at the Ottawa location is always great and you always have what I need in stock and at a great price.

M.

January 5, 2023

Availability of materials

A.C.

January 5, 2023

great product ! great service !

S.F.

December 16, 2022

Everything

A.D.

December 3, 2022

Fast, Friendly and Knowledgeable and well stocked. What more can you ask for?

L.

December 2, 2022

prompt service, availability of products

V.P.

December 2, 2022

In stock and quick service

M.E.S.N.

December 2, 2022

Like all the metal info on your site

D.H.

December 2, 2022

Quick service and had what I needed in stock.

A.

December 2, 2022

Got all my product on time

C.

December 2, 2022

I love the crew you guys have working in Ottawa, fast courteous and nothing but the most helpful staff on hand always!

R.L.

November 11, 2022

Quick and freindly service and at a competive price.

D.H.

November 9, 2022

I appreciate the quick action on my price request and subsequent revisions. Delivery of order was on time and driver very courteous and helpful. Very satisfied with the product.

R.C.

November 2, 2022

Rapid service and personalized response.

E.

November 2, 2022

Although I have only a small order, Yves made sure he understood my application and which of his products would provide the most appropriate solution. To fill my order he had to arrange for additional material and he called me to let me know when that arrived. In short, I felt I was being treated as a valued customer.

N.A.

November 2, 2022

Hi, right dimensions as requested, not sure if you provide items with a primer…
Service fast and friendly.

B.M.

November 2, 2022

Your service and ability to quickly source what I was looking for was very helpful and appreciated.

You were recommended to me by a friend, I will definitely do the same.

Keep up the good work.

P.M.

November 2, 2022

The attention you gave to my order request was outstanding. Even changing the order was seamless. Just waiting on the delivery, fingers crossed.

J.C.

November 2, 2022

Helpful associates. General availability of products.

J.G.

November 2, 2022

It was fast and easy to get the material ordered and delivered!

G.T.

November 2, 2022

The part I ordered was a perfect fit to my specifications , thank you very much. I will definetley use your business again .

J.M.

November 2, 2022

The whole process was very easy – from obtaining a quote to collecting my items. The items were exactly as ordered and done very quickly.

P.D.

November 2, 2022

It was easy and straight forward, all arrived fast to Quebec province also, just good comments to give to the crew

L.A.C.A.

October 14, 2022

Metal Supermarket had the metal I needed and also the cut it with the measurements I gave them and the pick up was easy.

M.

October 12, 2022

Good product and great service

S.J.

October 12, 2022

Fast and easy service

J.

October 12, 2022

Excellent, always have what I need, good service

T.F.

October 12, 2022

Quality was excellent and the service was amazing

S.F.

October 9, 2022

Quick delivery, reasonable prices

T.R.

October 8, 2022

Friendly service

Y.B.

October 7, 2022

availability and choice of material

T.C.

October 7, 2022

fast in person service

J.S.

October 7, 2022

Good variety and decent prices on off cuts

T.K.

October 7, 2022

Wide variety and friendly staff

Y.S.

October 7, 2022

The service was good and the price was also good.

L.D.

June 6, 2023

Good quality and fast service

M.T.

October 6, 2022

Helpful. Courteous. And very clear on what information they needed to get what I want done properly. I’ve dealt with MSO before and the service is as good as it always has been. Keep up the good work.

[NAME REMOVED]

J.S.

October 6, 2022

Cutting service;
Price

A.G.

October 6, 2022

Customer service is excellent as all the sales staff are happy to work with you to buy the right product and seem to be appreciative for the sale. It makes the customer feel special and that makes them want to shop again and recommend the store to others.

B.P.

June 13, 2024

Friendly knowledgeable staff
Great turnaround time
Good price

D.P.

October 6, 2022

ease of ordering, availability of product.

D.C.

September 26, 2022

Great product, cut exactly as requested – VERY fast turn around and delivery!

W.K.

September 25, 2022

Attentive, polite and helpful staff!

F.D.D.A.

September 25, 2022

It’s good quality and was delivered fast!

D.

October 12, 2023

Great service, product available. Prices are still too high however.

O.N.

September 15, 2022

Fast, reliable, no need to pre-order ahead of time for small orders. Keep up the great work.

M.

August 3, 2023

Cut to correct size, speedy service.

M.K.

September 15, 2022

Excellent services!!!

R.D.

September 15, 2022

Professional staff

M.

September 15, 2022

Scott at Ottawa is absolutely fantastic! Extremely well spoken, knowledgeable, and efficient!

L.A.

September 15, 2022

fast prep of parts

B.

September 14, 2022

You guys were very quick with the quote and delivery. You are definately my ‘go to’ now.

D.A.

May 9, 2023

Very helpful and friendly service

B.

February 7, 2023

You can get smaller pieces at a discount price

B.R.

August 12, 2022

Good service Scott nose is stuff polite and very good to deal with

M.S.

August 12, 2022

The gentleman behind the counter gave great advice on metal selection and had it cut for me in minutes. Great advice and service!

A.

August 6, 2022

You are the best! I even travel from Quebec City to access the uniqueness or your products and services.

J.C.

August 5, 2022

Excellent fast service

S.G.N.

August 5, 2022

great! Able to find the material needed so to complete a job. Very responsive and quick turn around time. I will definitely be returning soon.

A.S.

August 5, 2022

Friendly and helpful. Cut my pieces on the spot and good price too!

B.A.

August 5, 2022

Very easy and fast, not too expensive.

R.

July 18, 2022

Good product and customer service that goes above and beyond.

A.

July 14, 2022

Good selection, friendly knowledgeable staff

S.L.

February 14, 2023

It’s the corner convenient store for metals, steel, aluminium, everything I need for my whatever contraptions I’m Mc Giver(ing) lol. Staff is super friendly and helpful

P.K.

June 13, 2024

Fantastic personal service with all orders.

T.B.

July 7, 2022

Every time I need a quick response to an order or just help with the right material Scott has always provided me with exceptional customer service. It brings me back every time

V.B.

July 7, 2022

Timely, friendly, availability.

J.

July 7, 2022

Very knowledgeable, friendly service.

X.

July 7, 2022

The service is fast and friendly,the worker understand what i need.

S.

July 6, 2022

Personal, friendly and quick service. I couldn’t ask for better customer service.

K.R.

July 10, 2022

They were quick and very friendly

N.

July 6, 2022

Excellent service with knowledgeable staff, great in-stock selection, and reasonable pricing. I always enjoy shopping for my metal needs at Metal Supermarket Ottawa!

C.

July 6, 2022

Get service

S.A.

July 6, 2022

Great service and pricing.

G.W.

June 9, 2022

Pat was great! I am just a home handyman, looking for a short piece of angle iron. I found what I wanted in the parts bin, but the piece was much more than I needed. Pat that the piece cut at no charge. The whole process was painless.

This was far from my first time at this store and it definitely will not be my last.

If possible, please pass along my thanks to Pat.

H.

June 6, 2022

Always knowledgeable, friendly service – have already recommended others go to Metal Supermarket for their needs.

A.

June 3, 2022

I have been there twice and the guys are very courteous, on time and competitive prices.

I.

June 3, 2022

Great selection and knowledgeable friendly service

S.

June 3, 2022

Price was good
Order was perfect
Material was in good shape and bundled nicely.
Availability was late by a day and no phone call saying it would be late.

S.C.

July 7, 2023

Everything

R.

June 2, 2022

Very polite /helpful and professional would buy from these folks any time I need metal
great experience
[NAME REMOVED] Vradenburg

T.K.

June 2, 2022

Good products/materials, good service and helpful staff.

V.

June 2, 2022

Great Customer service. Order was done with exceptional quality and in time. All the communication is clear and effective. Would recommend to anyone.

K.

June 2, 2022

Responsive and fast communication!

M.

June 2, 2022

Very fast, staff are polite and helpful, great prices, nice bargain bin. Good selection.

J.C.

June 2, 2022

Great customer service!

A.H.

April 11, 2023

Quick response, unlike the previous owner/operator.

G.

May 5, 2022

I would love it if they carried more knife steels like 1[PHONE NUMBER REMOVED]-1095.

The cut off section is great to pick through, would be great if it was organized or the steel was labeled better so you know what your kind buying.

C.B.E.

May 5, 2022

friendly staff, with years of experience, helpful, competitive low prices, always have what I am looking for, and ready when I need it

R.S.

May 4, 2022

Testing of moving a feedback website to new ecom server.

R.

April 13, 2022

The guys in the shop prepare orders fast and check out is a breeze

R.T.

June 3, 2022

Allow me to walk through and see what is available

K.

April 12, 2022

Fast and friendly service. The staff was very knowledgeable about the product choices.

J.S.

April 12, 2022

Good price and friendly service.

M.P.

April 18, 2023

Everything good guys to deal with a good attitude very very friendly

J.D.

April 6, 2022

Availability of special products at reasonable price and Staff assistance! Fast and efficient! Well Done!

S.

April 5, 2022

Ottawa were very helpful with solving my problem and were quite accommodating. Halifax were the absolute opposite

M.P.

April 5, 2022

Frendly service, good place for your small pieces

J.

April 5, 2022

Great customer service.

M.K.

April 5, 2022

Excellent selection and amazing staff!!

C.G.

March 9, 2022

Products and services are absolutely fantastic.
Staff is very helpful.

D.K.

March 3, 2022

The staff took the time to understand my design and made intelligent and creative recommendations that reduced the cost and shortened the schedule.

I now consider them as experts on-call as well as careful and caring partners in my company business.

“I’ll be back!” 🤓

J.P.

March 2, 2022

Great service! Keep up the good work.

K.R.

March 2, 2022

Limited alternatives. Service is great, and I love the bargain bins

S.M.

May 4, 2023

Employees are very helpful & always get what I need

T.

March 2, 2022

Prompt, friendly and helpful service…

D.M.

March 2, 2022

The service was fantastic and certainly very timely. The costs are a bit of a premium but getting the metal cut and prepared for me was a bonus.

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