See what our customers are saying about our Ottawa Store

B.

Good products and friendly knowledgeable staff.

J.S.

Professional service, wide variety of products and good prices.

F.R.

Great service, good stock availability, fair prices for convenience and service offered.

R.A.

You Have all materials I need, good prices, fast answers for quotes and very good service, every time I’m there all the people are very nice.

B.

Great selection, my stainless plate was cut to my dimensions within minutes.
Picked up some aluminum angle for a fix for something else… I will be back!!!
Knowledgable staff, reasonable prices, convenient location… what’s not to like?

K.Y.

First thing that I absolutely love was the selection of avaliable materials. Second off all the sales reprentative that helped me out was absolutely amazing, he was extremely knowledgeable, pleasant to deal with, and understanding of my needs at the time. His name was Scott Rasksen.
Third of all, I truly loved the discount bin. The prices of all materials were very well and competitively priced, well worth the drive from cornwall. I will beyond a shadow of a dout recomend this company to anyone I enteract with.

R.

Good selection for a do it yourselfer like me, good service, and minimal waiting for cuts.

R.C.

I appreciate having material accurately cut to length.

S.

You make everyone feel welcome to shop there. We get the sense that you are not only for the metal worker industry. The person at the desk was very welcoming and accommodating.

B.R.

I needed a custom piece of stainless steel for a small home project, but I wasn’t exactly sure what I was looking for. Scott was incredibly helpful, he took the time to understand what I needed and helped me find the perfect piece. I really appreciated his knowledge and patience throughout the process.

P.C.

Easy to deal with.
On-time delivery with no surprises.
Good price.

J.

fast, convenient and efficient.

P.B.

The sales staff and client services were incredibly helpful through my purchasing process

J.

The possibility of purchasing the amount of material needed.

H.K.

Pricing on small quantities is very competitive vs. similar suppliers in Ottawa. Counter staff and shop crew are always knowledgeable and quick in filling a walk-in order.

J.L.

great selection and the ability to purchase only what I need

Y.S.S.

Staff was helpful and courteous. Delivery was made as promised.

D.K.

Friendly helpful telephone service and same for pickup including promptness.

D.B.

Service was good fast and accommodating [Ottawa Branch]

R.T.

Quick turnaround, very helpful sourcing what’s needed, good prices for small quantities. Super happy you guys are in Ottawa, really wish you had a store on the west end.

W.S.

Great service always professional and very helpful.

B.

Accurate and speedy

M.B.

amazing customer service, rapid replies, great help

R.S.

You cater to small quantity customers and prices are reasonable. I have recommended you to my metal working friends.

P.

Good knowledge of products

D.

Great and efficient service
Thank you very much

H.P.

quite assorted and in stock
Always a quick response and excellent service

D.J.

Excellent service highly recommend

R.R.

Service is always friendly and variety of metals available abundant

J.K.

great service and prices

A.W.

Quick response, helpful/informative staff, high quality product provided.

D.M.

clear website, very fast response to quote requests

B.S.

REQUEST FOR A COPY OF AN INVOICE WAS ACTIONNED PROMPTLY.

B.S.

Quick and friendly

A.F.

Friendly and fast service and a decent price.

B.G.

Cathers to small projects. Employee/franchisee helpful in choice of material etc.

J.G.

Friendly and informative service at an excellent cost.

J.Z.

Convenience. We do not do a lot of metal work so do not place large orders.

Helpfulness. Recently I was looking for a type of mesh I wanted to replicate and I was able to get the help I needed sourcing it. The client accepted the choice.

K.S.

Very professional and very fast.

M.L.

Friendly service, quick response to orders.

D.M.

Affordable, good service, quality , just my go to place for steel

J.

affordable, good online catalog, fast turnaround for quotes

L.E.

Amazing Customer service, the guys up front know their stuff! Pieces I ordered were cut exactly and done fast.

R.S.

Fast turn around and great product

P.M.

Quick turn around of orders and friendly service

S.V.

I like the services that can provide me with the products that I can work with & also get custom fabricating to help me with any limitations I may have to complete my own special projects without more expensive manufactured items that I maybe able to make with the help of your fabrication services. Like rebuild project for my trailer frame so I don’t need to buy another trailer.

R.B.

Everything metal

M.O.

Very fast turnover, great, helpful staff! 10/10

E.P.

Very good personal to serve me with a very warm welcome makes me feel wanted

C.B.

Great service return emails and phone calls. Don:t get better. Thanks [FIRST NAME REMOVED]

R.H.

Very responsive, great service and good prices

S.D.

Fast friendly and very helpful advise ce and assistance.

M.K.

Quickly service. Pricing is reasonable!

W.R.

Was quick, easy and everything was delivered as promised. High quality and perfect fit.

R.

The professionalism all the way !!!

Good pricing, excellent services with no mistakes at all .
Thank you Scott .,

J.S.

Cutting service

P.R.

Fair prices
Good location
Great products
Fantastic personnel

Can there be more?

P.C.

Great services with me

A.

Super easy to order, very friendly staff, and products arrived on time.

P.

The 2 lads at the order desk are awesome.
Order today and pick up material next day service.

B.C.

That you can pull from other locations

P.C.

Amazing staff at ottawa location very friendly and willing to help with anything.

J.D.

Match Aircraf Spruce prices.

M.

price and service was very good

B.H.

Friendly people to deal with, helped me find a less expensive option than what I requested, that still met my needs. Thanks!

M.

Wide range of metals/shapes. Fast service.

J.T.

The fellas are fast and friendly. Prices are OK.

B.

Great customer service!

C.R.

Quick lead times, and custom cuts are no problem.

M.B.

It’s less expensive than the same materials at the hardware store.

J.W.

Great communication and service when I arrived to pick up was top notch, very pleasant and helpful service

D.S.

you were able to obtain what I wanted in a reasonable amount of time.

B.B.

Ordered my stainless steel sheets cut to size & was able to pick them up the the next day.

Great service

C.M.

Fastest service around!!
Friendly staff and did i mention fast AF!!

R.B.

good service

C.D.

Exemplary service as always!

G.G.

Professional service and very reponsive.

C.K.

Quick and well priced

C.S.

Courteous staff. Product available. No muss. No fuss.

D.T.

Order received as per ordered.

M.R.

they were great! and person on the phone was great aswell

D.

Found what was needed and got it shipped in in a timely manner.
Friendly sales people.

S.J.

great service

N.O.

Many options

P.

Small quantities, good service

B.R.

Fast good pricing All around good people to deal with

Z.

New manager yaad in Ottawa is willing to revise retail prices n tread in proximity to those of Loucan metal.
16 g steel tubes is almost not available in Ottawa. That is a furniture grade n yaad is willing to stock it. I had been bringing it in from Toronto . Many fabricators I believe use this. But have to lean towards 100 wall since that’s the thinnest gauge available at Russell metal.
Overall promising..

P.B.

The order was correct and was ready on time.

S.L.

it’s local

J.Y.

Everything was very smooth this time around, from ordering via phone all the way to delivery. I think the manager’s name was Scott – he was very nice and went above and beyond in assuring the quality of the product as well as service. I’ve been dealing with Metal Supermarkets for over a decade. The store under new management seems to work really well!

S.R.

I would definitely recommend Metal Supermarkets. I have only dealt with the Ottawa Ontario location but the products and services are always great and they are always very helpful. But unfortunately your competitors prices are slightly lower which makes a big difference for big orders.

B.T.

Scott and staff were awesome!

A.T.

Fast Service!

P.P.

Smol quantities 🙂
Anything custom
Just great

T.B.

Quick turn-around for when I’m in a pinch!

R.M.

your sales team

H.P.

you had what I needed at a fair price

R.H.

Service is excellent and they have a very large selection of products.

R.G.

Availability and fair pricing

T.K.

I had ordered several sizes of tubing. I received one of them that was incorrect. The team (scott, yves and one other gentlemen) were extremely friendly, helpful and knowledgeable. They were quick to resolve the issue and offered me to pick up the correct size The same day no questions asked. I really appreciate the hard work you guys do and good. Customer service goes along way and is not unnoticed.

I will continue to recommend Metal supermarkets to friends and family.

D.M.

Staff have always provided wonderful guidance on best material and approach for the projects I have been working on. They have not steered me wrong.

G.M.

Usually happy and always pleasant. The shorts in the bins are what brings me in, and keep the store at my top of mind for longer lengths too.

P.C.

Great service, showed sample products in back. Small pieces available at good prices

J.H.

i found the prices to be very good and the service was excellent. Very nice place to do business

R.S.

HELPFULL AND EASY TO DEAL WITH THANKS

H.M.

The nicest folks!! Super informative and helpful!

D.P.

Perhaps offer a discount for home hobbyist / maker / non-business customers, particularly for the offcuts.

B.

A nice staff but don’t always have the stock needed.

D.M.

fast service, excellent selection, knowledgeable staff

D.H.

Fast courteous service high quality products

W.T.

The fellows were very helpful and investigated several alternatives

A.H.

You can buy small quantities.

A.S.J.

everything
very helpfull

C.

The team went above and beyond for me with a quick turnaround on 400 small cut pieces and got it delivered within 48 hours. Stellar performance.

Y.

There was an minor issue where I was told that my plate would be ready by a certain time, but it was ready for pickup later than expected/promised. This didn’t affect me as there wasn’t any deadline, but it could have been important for someone else.

Otherwise, I’m very pleased with the product, very little surface rust and cut within specs. Good pricing, and friendly staff. I would recommend to shop there. I might even leave my own Google review!

I.M.

Easy to access, knowledgeable staff, rapid action on orders, good selection, helpful suggestions

J.D.

Custom cutting, small orders

G.

Wide range of product. Easy customer service. Good location.

G.R.

Quick, easy and friendly, and a great product!

D.P.

The service provided was satisfactory

B.W.

Great service with a smile

B.

Service has always been great and the prices very reasonable.

J.S.

Customer service was over the top done everything they could to help me with the shape/size/ and grade of material I needed, no job to big or small for these guys! Will continue to come back for any needs I have in the future

A.C.

Nice people, very efficient and great piece of steel for my project

P.R.

Knowledgeable staff, you can order by quantity with no minimum at a good price.
The steel is clean and you get what you paid for.

P.

Thanks for the sheet metal and loading it for me ,cheers

C.R.

quick turn around for metrials/cuts.

C.L.

Grest bilingual service. Good materials. I recommend!

I.C.

Yves and Scott were both very helpful and friendly and the turnaround time was fast!

R.E.

received quote in a timely fashion. order was ready on time.

W.

Everything. Only drawback is that I wish your outlet was larger, to have more room for off-cut bins like the Mississauga one.

A.B.

Service bilingue et service a la clientèle excellant. Bon prix

P.K.

The personal customer service is fantastic — everyone is really on the ball, always friendly, always speedy.

B.W.

Great customer service.

P.B.

Good people great service

J.C.

Always satisfied with the team, orders and quotes are always prepared quick.

S.K.

They had the aluminum tube I needed and cut it to the exact lengths I needed.

G.G.

Your service was awesome

R.C.

It was very easy to order a custom metal plate.
Large selection of aluminum & steel plate products to choose from.
I wanted a simple rectangular plate & it was ready in 15 minutes!
Staff very friendly and helpful.

S.C.

Very helpful and friendly staff. Value for money.

B.P.

Went in there and asked for an aluminum tread plate cut to a specific size…was out of there in less than an hour…very happy, great service

W.H.

Great service from the team!!

S.G.

Great service and a variety of materials in stock. Keep up the good work.

C.V.

Good prices, knowledgeable staff and great service.
Plus, lots of useful information on the website to help me pick the right materials for the project.

S.M.

Great service & people

J.

Heard from you quickly. Made an attempt to find what I wanted, but explained why it wasn’t going to be economically feasible. I ended up purchasing a compromise product that was in stock. Then you helped load my car and came out with a red flag unprompted.

I tried to do business with a metals company in the west end, but they never followed up. I’ll drive the extra 30km to have a no bullshit experience.

P.H.

Good quality materials and staff are very professional.

E.

Everything. Everyone was so helpful and kind. I couldn’t recommend them enough.

A.P.

Had what I needed in stock and was cut to size accurately. Good customer service at the front desk as well.

R.

your onsite staff is excellent and offer great customer service.

S.C.

Shop is fin, staff are nice and helpful. Metal is a commodity and most if my decision making comes down to price and availability.

H.

Great material. Exact customized bent to my needs.

C.F.

Excellent service all the time. Excellent inventory!

I.G.

You get back to me quickly and your prices are fair. Also, your location on Stevenage is close.

J.R.

Stock onsite, fast service

P.L.N.

Cut sevices

K.G.

Fast, prompt service and great pricing.

G.

Everything was available and what wasn’t was remedied.

P.M.

Easy to deal with and reasonable prices

M.W.

Availability of materials
Quick turnaround

D.

Excellent selection in stock, excellent service.

N.

product ineeded was nice and was the cut to the size I asked.

R.

Tech worked with me to get better priced materials

F.

Excellent service

G.W.

Great products easy access. Good prices. My only concern is that it’s on the other side of town for me.

C.

Thank you

D.H.

It was nice to get a response in a decent time unlike a couple years ago. I guess management has been changed.

C.M.

appreciated guidance from the staff, and prompt responses

D.M.

Easy to order many choices and on hand prices reasonable

M.C.

Small orders accepted, without grumblings. good customer services

D.N.

Knowledgeable staff, good selection, clean process.

C.Y.

Fairly prompt

B.B.

Quick answer to my question

D.B.

They are available in small quantities and in wide variety of shapes and sizes.

D.P.

Willing to discuss what was needed and options Friendly .

S.L.

Fast, efficient and friendly

D.

Good , friendly and fast service when getting needed supplies.
As usual would like to see better pricing

R.R.

Able to obtain various metal types sized to your needs. No fuss always courteous and helpful

J.D.

Helpful, many options for scrap as well as custom pieces. Knowledgeable; the guys know where to get custom work done by reputable and fair facilities.

D.L.

Very quick, polite and personal.

F.F.

The staff are always helpful, and are willing to share their knowledge, without pressure.
I continually tell fellow metal workers about this facility.

J.

Fast delivery and nice steel beam

R.L.

Excellent affordable products and very professional curtious services

P.C.

Fast service

H.

Quick and friendly!

R.S.

Fast and efficient, lots of inventory and great delivery.

C.R.

Quick service.

M.B.

Your store is cheaper than the hardware stores and has more variety.

D.G.

You had everything I needed

A.

Very courteous and quick response. Recomended

G.H.

Speed, convenience, and price

E.

Service was great and order was ready on time

D.M.

A good selection, and quick response to inquiry and quote requests.

D.R.

quit service.

B.

Excellent service.

L.

Great service

L.L.

Thank you for the ordering services.
Loading the material onto my trailer was a challenge but eventually with patience the personal were helpful to help me the loading.
Thank you

P.

Large selection and availability.
willing to sell small quantities to amateur home machinists.
would like to be able to purchase used/scrap material for hobby work.

D.M.

Staff are very helpful and courteous!

F.D.

Service is good so far!

M.

Wide selection, kind speedy service, no minimums, no visible cut fees.

K.M.

Friendly customer service good material. Fast service

N.C.N.

Fast convenient

A.

Great service. Friendly staff.

J.B.

getting stuff was easy

C.G.

Where else can I go? Wish you were open on Saturdays.

R.L.

Very quick service by knowledgeable and friendly staff. Love the cut off section for my purposes where only small quantities are required at a time.

T.M.

Personal attentive service with follow-up.

S.C.

Good selection of materials and fast and friendly service.

M.

Clearly stated price
Made sure was correct design
Ready as promised
Recommended

B.O.C.

Great customer service

J.D.

Fast friendly staff! Reasonable prices.

S.D.S.

Friendly. Easy to access since I can get the quantity of metal that I need. I also like the bins of cut pieces that can be purchased by weight.

R.M.

Good prices and service

A.F.

price, product variety, and service

C.M.

I was very happy with the online services, very helpful with all my questions. When I went to pick up my order, I was informed about the seconds/shorts room and purchased a few more products at a great price. Great place for anyone looking to purchase any metal products. Highly recommended.
[NAME REMOVED]

Y.S.

Excellent service, very helpful and goods were ready in a very short time. Will go back in the future

N.

Fast and professional

L.D.

Quality & selection

B.S.J.

Great service

B.M.

Good product..good delivery and assistance will order again fornsure

M.F.

Friendly and helpful service

C.R.

The guys there are always helpful, and pretty chill. I’ve never come away unhappy, and I always end up with exactly the right stuff.

B.O.

You could cut two small pieces of brass in less than a week.

R.

Service was excellent, and delivery was prompt.
Thank you.

S.M.

knowledgeable, easy to deal with, always get what I want

G.H.

The delivery cost was low and service quick.

J.

The prices are good, the service is excellent, the location is convenient, the selection is vast, the prices are fair and the location is convenient. You guys are awesome!

I ordered Hot Rolled Sheet 11 Ga. 0.120 to top my wooden garage workbench. It was a perfect fit and is a much appreciated addition to my poor bench, which was getting filthy with oily marks and grinder sparks. You can see all of my photos at the link below:

https://www.flickr.com/photos/rests/albums/[PHONE NUMBER REMOVED][PHONE NUMBER REMOVED]

P.C.

Your service was very quick, from the fast response for the quote and then the time to produce the item – Excellent!
Also quite important, the personal service I received from two employees was efficient, courteous and friendly.
I will definitely shop here again.

R.T.

Best store ever, I always get what I need and I love that I can shop the off cuts section for deals to stock my small shop with supplies.

J.

Very friendly service, good product.

D.L.

Fast and percise

B.

Nice folks
Had what I needed at a good price.
What else could one need

O.S.

Pleasure to work with! Great team!

M.P.

Good service Very pleasant to deal with

J.Z.

The ability to but small quantities and a helpful staff

A.H.

Get metal at any length.

P.H.

Timely respo se. Great variety and knowledgeable staff.

T.

Variety and prompt service

D.B.

Straight forward ordering process.

K.P.

Service and materials are excellent

N.S.N.

I got what I wanted quickly.

L.M.

ability to work with avg person. not having to be a company and have a min order

R.E.

Knowledgeable staff
Good prices

P.R.

Variety with friendly service

S.

Good service

R.

Very quick turn around time on order. No order to small. Friendly staff.

C.A.

super fast easy communication, even from the website. very friendly staff. product is exactly as described.

D.M.

good price, good selection, friendly and helpful sales associates and delivery people!

J.

Friendly service, very informative, and quickness of service.

S.S.

Good prices, fast service and friendly staff when I picked my stuff up.

S.L.

Staff is super friendly, and since I’m just dabbling around my shop with bits and bites of steel or aluminum, perfect store

B.C.

My Sales Rep is very responsive.

P.H.

Everything was great. Great product, great customer service. Will order more from you guys in the future

R.

They had a quick turnaround for my rush order. The quality and workmanship. The cut was on point. Definitely recommend them and will return for my needs 👍🏽

C.L.

Efficient service and good quality products

T.M.

Had exactly what I needed with great customer service. Yves was a pleasure to deal with.

B.

The way they have odds and ends of pieces of metal for us that only need small pieces.

D.B.

Excellent customer service from the Ottawa location!

C.M.

Knowledgeable staff, quick service and you actually return calls in a timely manner!

J.B.

Quick and friendly staff. Had stock of what I needed.

C.R.

Quick service.

P.B.

Selection and good price point.
Would be nice if weekend hours were available but understand may not have enough volume to justify

F.F.

The staff is always very helpful.
I really enjoy making the trip ( 70 kilometers ) to shop for the various metals.
Thank you vert much for a GREAT service.

P.

The service offered by Yves and all the staff at the Ottawa location is always great and you always have what I need in stock and at a great price.

M.

Availability of materials

A.C.

great product ! great service !

S.F.

Everything

A.D.

Fast, Friendly and Knowledgeable and well stocked. What more can you ask for?

L.

prompt service, availability of products

V.P.

In stock and quick service

M.E.S.N.

Like all the metal info on your site

D.H.

Quick service and had what I needed in stock.

A.

Got all my product on time

C.

I love the crew you guys have working in Ottawa, fast courteous and nothing but the most helpful staff on hand always!

R.L.

Quick and freindly service and at a competive price.

D.H.

I appreciate the quick action on my price request and subsequent revisions. Delivery of order was on time and driver very courteous and helpful. Very satisfied with the product.

R.C.

Rapid service and personalized response.

E.

Although I have only a small order, Yves made sure he understood my application and which of his products would provide the most appropriate solution. To fill my order he had to arrange for additional material and he called me to let me know when that arrived. In short, I felt I was being treated as a valued customer.

N.A.

Hi, right dimensions as requested, not sure if you provide items with a primer…
Service fast and friendly.

B.M.

Your service and ability to quickly source what I was looking for was very helpful and appreciated.

You were recommended to me by a friend, I will definitely do the same.

Keep up the good work.

P.M.

The attention you gave to my order request was outstanding. Even changing the order was seamless. Just waiting on the delivery, fingers crossed.

J.C.

Helpful associates. General availability of products.

J.G.

It was fast and easy to get the material ordered and delivered!

G.T.

The part I ordered was a perfect fit to my specifications , thank you very much. I will definetley use your business again .

J.M.

The whole process was very easy – from obtaining a quote to collecting my items. The items were exactly as ordered and done very quickly.

P.D.

It was easy and straight forward, all arrived fast to Quebec province also, just good comments to give to the crew

L.A.C.A.

Metal Supermarket had the metal I needed and also the cut it with the measurements I gave them and the pick up was easy.

M.

Good product and great service

S.J.

Fast and easy service

J.

Excellent, always have what I need, good service

T.F.

Quality was excellent and the service was amazing