Home Richmond Virginia Reviews See what our customers are saying about our Richmond Virginia Store 711 Hospital Street, Suite 21, Richmond, 23219 5 Star Rating - 225 reviews Powered by Listen 360 E.P. July 10, 2023 Friendly, knowledgeable and fast! J.J. July 10, 2023 Salesman Matt Wickwire was friendly and helpful. This was my first venture into buying metals, and Matt’s guidance was key to a successful repair. Robin Smith July 10, 2023 Jay Preble was very friendly and helpful to work with on the items that I needed. Rafael Parababi July 8, 2023 Fast, easy and perfect Matthew Wingate July 7, 2023 Staff are friendly and very willing to help. P.K. July 7, 2023 The folks at MS work very hard to find the unusual materials and sizes that i require from time to time. I’m always satisfied with their efforts. Gustavo Vazquez July 7, 2023 Great service Mark Wood July 7, 2023 They always either have what I need, or can get it to me quickly. What else could you ask for? Dan Kinateder July 7, 2023 Awesome service! Such nice people D.P. July 7, 2023 Fast, reasonably priced, excellent workmanship and delivery. D.H. July 7, 2023 When I need metal, I know there’s only one place to go. I have stopped in with my list and I’ve emailed my cut list. Either way, I always get what I need so what else is there to say? Steven Eckard June 13, 2023 Well stocked, great customer service attitude. Jill Coleman June 10, 2023 Friendly, professional, customer-service oriented staff. Quick turn-a-round on orders with competitive pricing. Binal Patel June 7, 2023 Product availability. Rick was great help to fulfill our needs. B.W. June 7, 2023 Outstanding service all around…exceeded all expectations! Chris Bunn June 7, 2023 Excellent Customer Service!’ D.A. June 6, 2023 Great service B.A. June 6, 2023 Great to have a phone call with everything I need and pick up already cut to the sizes I requested Andrew Matrone June 6, 2023 I like pretty much everything about your services and products. I like being able to submit a drawing, having your staff do the take-off, and provide the materials with the added services I need. My metal projects just fall together. M.K. June 6, 2023 Service and variety available. Central location Jd Rohrs June 6, 2023 Vary helpful and good prices! Alex Gold June 6, 2023 Customer service is great. Communication is always excellent. Materials are usually in stock. If they aren’t they’re usually only a day away. C.B. June 6, 2023 Products were great, but more importantly the service was fantastic. From someone who has never bought bulk metal like this, the staff was friendly, prompt and very informative about what options there were. Thanks! Cody Elliot June 6, 2023 Great customer service J.W. June 6, 2023 Awesome in stock selection, fast and friendly service. Samuel Drake June 6, 2023 Excellent service and team members. Ease of ordering and pick up. D.S. May 12, 2023 Great place to do business with. No if ands or buts. G.P. May 11, 2023 The Raleigh location is very attentive to detail and satisfaction. They made sure I was getting exactly what I needed and were up front about the wait time. These guys are friendly and helpful and the shop is clean and welcoming. Will definitely shop here again. Manfred Stanfield May 11, 2023 I purchased several pieces of angle iron, steel tubing, and aluminum bar stock cut to size. They are perfect! Exactly what I needed. I will be buying from them again when I need more. Victor Boba May 11, 2023 Very helpful staff and quick to meet my needs. Liz Braaksma May 6, 2023 Excellent, thoughtful service and amazing communication. G.C. May 4, 2023 You have the metal I need when I need it. S.D. May 4, 2023 Great service Derek Frankena May 4, 2023 Great service with a smile! Hard to find that these days. T.S. May 4, 2023 Very reliable and quick turn around time. Very good to work with P.B. May 4, 2023 Quick delivery, fair pricing Bruce Phillips May 4, 2023 Great service over the phone and metal is cut quickly and accurately. Professional outfit. J.B. April 20, 2023 The speed of service is like no other place the personal is always very professional and helpful J.K. April 18, 2023 Full service from different metals to fabrication services. David Mosier April 18, 2023 Always responsive. T.C. April 11, 2023 Good price, you can get the length of metal you need. D.C. April 11, 2023 Easy to order and deal with B.H. April 11, 2023 Good supply, pleasant employees, easy pick up David Herr April 11, 2023 I have been purchasing metal from your store for 5 years now. I have always had great interactions with their staff. Rick and his crew always deliver on time as promised. The saw team is has always been accurate with their cuts and very helpful when loading. . David Durham N.C. Teddy Byrd April 11, 2023 superb service!!! Rick Morris helped helped me. Will definitely us again Kathleen Weaver April 11, 2023 Courtesy, accomodation, promptness, selection, pricing. Wish you had a shop closer to Raleigh, Cary, Garner, Apex, Fuquay Varina Vasu Sankaran April 11, 2023 Dependable, courteous and prompt service. Good value for money. Pete Anderson April 11, 2023 Convenience, good service. T.B. April 11, 2023 Great customer service and selection! A.C. April 11, 2023 GREAT SERVICE Dave Walsh April 11, 2023 Customer service and material. Marty Washer April 11, 2023 Customer service is #1 Delivery on time #1 Price are on point H.C. April 11, 2023 Sales Rep delivered as promised!!! David Dolby March 15, 2023 Well it’s my first time doing business with your group there’s a young man there manager name Rick he is gone where his way to make me feel comfortable my order wouldn’t quite correct he adjusted it made it be what it needed to be without any stress on my end the quality of the metal isn’t far above most when you order online and the timing of receiving your goods is outstanding mostly due to Rick now the location in Durham Miami Boulevard is the place where I visit my name is David Dolby Dolbysilver brasss in Crystal M.M. March 15, 2023 I got great customer service for this order. The were very helpful on the phone and in person. Mike Reyes March 9, 2023 you guys are amazing!!! great customer service. and always are able to get our orders same day. thank you. M.A. March 9, 2023 Everybody I have talked to is very knowledgeable, answers my questions, gives me options. The metal I needed was cut to exact specs. Very happy Doug Picotte March 8, 2023 quick and accurate help V.S. March 8, 2023 great B.B. March 8, 2023 All the folks at Metalsprmkt are very helpful, from counter sales to the workshop…Rick Morris has been particularly helpful on several occasions even though most of my projects are not very large. Kira Bishop March 8, 2023 Matt was super friendly and helped me get the custom items I needed in less than a day. Dixon Stapleton March 8, 2023 Great service with a friendly and helpful attitude. Knowledgeable staff and the materials we need. Ian Sunshine March 8, 2023 The staff is great and very helpfull David Michaux March 8, 2023 Matt and the team at durham location kill it. In the office and shop everyone is always working hard and gettin it done!!!!!! David Michaux. Jackie MacLeod March 8, 2023 Matt was really helpful when trying to decide what best to order. He kept me informed with emails and called me when my order was ready for pick up. When I arrived to pick up my brass sheet I was welcomed and the sheets were brought to my truck. reat service- thank you. Jackie MacLeod Metal Artist James Taylor March 9, 2023 I talk with Mat on all my orders. He has down a awesome job. The men in the shop are always so helpful in loading my orders. Thanks to everyone so much Wayne Rogerson March 8, 2023 Very helpful & efficient. Placed my order over the phone & picked up when ready. It was a small order but they treated it just as if it was a large order. I had aluminum cut to several small size pieces & all was accurately cut. The order was ready very quickly. M.F. March 8, 2023 Great people and service. Aldo Henaine March 8, 2023 Convenience, accessibility, at a great price Chris Elias March 8, 2023 I needed to build something custom for my dolly tracks in a film set. They were the perfect cut and length. J.D. March 8, 2023 in stock, quick response, good customer service D.N. February 15, 2023 Always have what I need,reasonable prices, fast responces. Ken Clayton February 14, 2023 Very helpful, kind and quick to respond Thomas Bacho February 14, 2023 I like the ease in placing orders the fast service and easy pick up John Hudson February 14, 2023 Great price and service S.S. February 14, 2023 Always excellent service! C.A. February 9, 2023 Easy purchasing process and convenient Durham location. R.N. February 8, 2023 Easy to place order, quick to pickup order David Oakley February 7, 2023 Super great customer service, Matt is the man, great experience, will definitely be going back,on a scale from 1 to 10, I would give them a 15, thanks again Woody Clark February 7, 2023 great friendly and knowledgeable staff M.T. February 7, 2023 Fantastic!!! L.S. February 7, 2023 great customer service, first and foremost. Also reasonable price and very very quick delivery R.S.A. February 7, 2023 Customer service and product as to be expected thanks [NAME REMOVED] Thomas Burke February 7, 2023 Quick turnaround on my orders, friendly and knowledgeable staff. The metal is cut precisely to length. I’m never disappointed when I order from them. Michael Palmieri February 7, 2023 Great selection, super fast quotes, custom cutting, friendly and helpful staff. Pleasure to do business with. David Pollak February 7, 2023 My experience was expediate and professional! I ordered my metals and delivery was prompt and pricing was GREAT! Salesman Matt was a “rock star!” C.E. February 7, 2023 I like having a local source for small quantity metals. There are internet vendors that do this also, but Metal Supermarkets is cheaper and quicker and has personal (i.e. human) service. Steve Marks February 7, 2023 Very good customer service, I was a bit late close to closing time. They filled my order after normal business hours. Really appreciate the extra effort and will be back for more, except will be on time:) T.T.G.J. February 7, 2023 Great service, quick turn around. D.S. February 7, 2023 Rick is always a pleasure to work with and talk too! E.H. February 7, 2023 Great service from Matt M.E.W. February 7, 2023 Very personalized service. Cut to size specs perfectly. P.S. January 12, 2023 Service is top notch. Matt is consistent and has become a very reliable resource. Tom Green January 12, 2023 It’s helpful to be able to go into the warehouse and select pieces of cutoffs or scrap pieces for projects rather than having to purchase a full piece of metal of the desired shape. J.H. January 12, 2023 very good quality Gustavo Vazquez July 7, 2023 Great service to the people T.F. January 12, 2023 Very friendly staff. They were able to get right on what we needed done. Good quality work. E.F. January 12, 2023 No minimums! Cut to length Shawn Ford January 12, 2023 Cris and Jay are awesome, as is the whole staff. Been getting metal from here since before they moved to Durham (they used to be in Garner, which is a lot closer to me). I continue to get my metal there despite the extra distance because of their good prices and friendly staff. J.K. January 5, 2023 Friendly knowledgeable staff, quick response to pricing needs S.M. January 7, 2023 Easy to work with!! Friendly and quick service!! Jonathan Jones January 5, 2023 Excellent pricing and availability even for our more difficult requests T.F. January 5, 2023 Great full service place and buy what you need compared to big wholesale suppliers. J.L. January 5, 2023 internet Steve Gibson January 5, 2023 The folks at Metal Supermarkets have been very friendly and helpful. They all seem to take a personal interest in my project and have gone far beyond expectations when it comes to making sure I get what I need. H.H. January 5, 2023 You always have what I need and are willing to help out in any way possible. I like that I can place an order in the morning and pick it up the same day. Thanks. N.S. January 5, 2023 Excellent choices for metals for my projects. There is always something for me to use for my many different projects. The people at the Durham, NC office are extremely helpful and pleasant. J.M. January 5, 2023 Personal service was top shelf John Broughton January 5, 2023 Cut to size with quick turnaround. Super customer service! Mary Little December 10, 2022 I bought 3 dragon garden spikes- a custom design by Cris- they are so fantastic! Absolutely perfect! Cris was so great to work with- a great experience all around! Bill Kirkland December 8, 2022 Great place. Worked well via email. Cut pieces just like I needed. Done timely and the cost I felt was reasonable. It was easy to get to and pick up pieces. Tim Rucker December 2, 2022 Your Availability and timeless Delivery are outstanding with superior customer service. Fayetteville Technical Community College really appreciates your services! John Thacker June 6, 2023 Quick turnaround, good prices, and friendly folks to deal with. P.T. December 2, 2022 Good customer service. Casey December 2, 2022 Great work and pricing! Bill Cole December 2, 2022 easy transaction. no issues and i will go back. S.K. December 2, 2022 Rick is the man! J.B. December 2, 2022 Great service and attention to details E.P. July 10, 2023 Your new location is more convenient and you had what I needed in stock. Quick turnaround and easy pickup. B.W. November 8, 2022 Great Job Gordon Miner November 4, 2022 The professionalism and courteous service your crew offer makes your company a joy to do business with. I buy metal for my small machine shop hobby and you folks go out of your way to find what I need. I always feel we are on a first name basis when I arrive at your store. I can order materials over the internet but shipping is expensive and I have to wait for the materials to arrive. I enjoy visiting with you folks as I wait for my materials to be brought to the front. J.W. November 2, 2022 Cris was so helpful and willing to change the order to meet our needs. The turnaround time was great as well. L.L. November 2, 2022 They helped me with an emergency welding job Awesome folks Doug Spencer May 12, 2023 The selection of metal and helpfulness of the staff. With the cost of the metal being affordable . John Colli November 2, 2022 Great people great service A.B. November 2, 2022 The availability of metal in small quantities and in short order makes for successful projects. The staff were all very helpful and made sure the order was correct while the guys doing the work were fast and accurate. K.D. November 2, 2022 The team we dealt with was superb. Monica Hernandez November 2, 2022 Great customer service and fast delivery. Pleased with the product. Highly recommend. Chirag Amin November 2, 2022 Outstanding service from manager and staff I will definitely go back to the same store same location in the future if I need any metal Thomas Milton July 7, 2023 Metal supermarket has or can get everything! I constantly need materials of all shapes and sizes but I don’t have anywhere to stock material. I can call in whatever is needed and they’ll cut it to the sizes I need. They are an incredible asset to my business and I always enjoy working with them! John Gatsis October 12, 2022 For one thing, you’re friendly. So tired of dealing with people who obviously hate their existence. Also, follow-up is good and transactions are easy. Pleased at willingness to chase atypical requests. A.L. October 9, 2022 Your service is by far the the best i have experienced, even if the person is getting a small amount of metal. Thanks guys! Jack McCormick October 7, 2022 Very nice service. Great products. T.C. June 13, 2023 The service is always fantastic. The staff, and Rick specifically, is extremely helpful and friendly. I’m a DIY’er, and Rick always answers any questions I have. When I go in, I usually check out the cut off rack, to find what I need for small projects, and I always find something interesting to use in my next project. Mark Otis October 7, 2022 Very helpful and very responsive to our needs !! V.B. May 11, 2023 fast and accurate service. Great bunch of people to work with. C.H. October 6, 2022 You guys seem to be the only location where I can buy 16ga 3×1 rectangular tubing, even if you have to special order it. My local supplier wouldn’t order anything less than $2000 worth James Smith October 6, 2022 Very helpful and good price J.D. October 6, 2022 Prompt and accurate order taking; Fast service; The steel I got was in top shape; Will continue to do business with this group. J.M. October 6, 2022 You’re the best. H.P. October 6, 2022 Fast and friendly service at a fair price. Dave Walsh April 11, 2023 Anytime I call for material they have it or can get it. Normally ready same day. Very helpful and nice people. They are our #1 metal supplier. Abdul Admani October 6, 2022 Very convenient and great folks to deal with. S.B. September 22, 2022 On site to get item Fast service ! C.L. September 22, 2022 Nice people to deal with and quick Been using since opening of garner Mark Delgado September 16, 2022 Top of the notch supplies. Michael O'Quinn September 15, 2022 So far everyone is very outgoing and willing to find what you need and help you save some money as well, in these days of uncertainty, every little saved is a big help. So far everything been just fine. I buy most all my metal there. T.B. September 15, 2022 Easy to talk to and deal with. Thanks Chris Montana September 15, 2022 This particular group of people they make it great. What a nice group from the owners to the front desk to the guys in back the get the measurement correct every time. L.W. September 15, 2022 Quick response and processing of my orders. And availability of materials. Chris Sheridan April 11, 2023 Amazing friendly and quick service. Doug Baxendell September 14, 2022 cut-to-size and a lot of (well organized) off cuts. Helpful staff, great manager. McMaster Carr probably misses me. T. September 15, 2022 helpful folks!…like the idea of being able to buy cut off short stock ,for small projects…… G.O.D. August 12, 2022 Lower prices, LOL! (I know, steel is high everywhere now) B.J. August 7, 2022 Friendly staff, their very helpful John Inman August 6, 2022 Ashlee Bridgers helped us with exact metals that we needed for our business. Great service on the phone and in-person at the Durham location. John Inman Inco Steel Buildings, Inc J.E. August 5, 2022 Easy to order, fair pricing considering the market. P.D. August 5, 2022 I made a relatively small order but was treated like a valued customer. Nick Karasek August 5, 2022 Apart from the excellent service from both people I interacted with, This company does exactly what it advertises; stock or quickly locate specific formats of metal in specific materials tailored exactly to the customers needs. Ama…, Eb.., HD and Lo.. now each comes behind my new first search; Metal Supermarkets. K.W. August 5, 2022 Very easy to get materials ASAP Basil Dissi August 5, 2022 I have had a few transactions with Metal Supermarket in the past few months and each and every time it has been a smooth process where all my parts were delivered with no issues. Bruce Phillips May 4, 2023 Professional service, metal of all kinds, shapes and cut to your dimensions. A.B. July 22, 2022 response time and customer service are on point. Jamie Martin July 13, 2022 Great products P.Q. July 13, 2022 availability and ease of service. P.K. July 7, 2023 The staff is always willing to do the research making the calls for any size or alloy. Always easy to work with as well. M.R. July 11, 2022 Take custom cut my piece of metal exactly how I wanted to be in very accurately too L.C. July 8, 2022 The customer service reps I spoke to on the phone were very helpful when I was trying to figure out what I needed, the quote came back quickly, and the turnaround after confirming the order was much faster than I expected. Pick up was also very easy. M.D. July 7, 2022 The young woman who helped me place and receive our order was very helpful. I also liked the fact that my order was ready when I arrived. Juan Balderas April 20, 2023 Have the best service every time J.S. July 7, 2022 Excellent customer service, I will be a customer for life. Gilbert Sibelius July 7, 2022 It’s easy to order and pick up on time, also the customer service is really good. Thank you all you do at metal supermarket! Braulio Garcia July 6, 2022 The ability to be able to handle the materials before purchasing. That I only buy what I need cut to the exact size I need. Ready to be assembled. C.M. July 6, 2022 Keep more stainless steel on hand, tubing, square, angle, flats.. D.C. July 6, 2022 Great service & best prices Danny M.T. February 7, 2023 Excellent Service and Staff R.C. July 6, 2022 Everyone who took care of me was very nice polite and eager to assist me in ordering any material I needed. The material price was also very reasonable. And the pick up of the material was also very easy stress free. G.C. May 4, 2023 Quick response with pricing and then quick turn around for just what I needed. D.J. July 6, 2022 Had what I needed and were prompt at getting it cut to length. Geoff Ovens July 6, 2022 Always fast quotes and orders are ready quick Tom Byrnes July 6, 2022 great service, UPS lost my order and Metal Supermarkets replaced at n/c, next day Edward Hill July 6, 2022 Over the top customer service, even for a brand new customer with a small project. Great selection of new materials and a “scrap bin” that’s perfect for welding practice and building prototypes. Isaac Woods July 6, 2022 Fast service and large selection of in stock metal Ziad Hilou June 9, 2022 I will highly recommend metal supermarket to everyone who needs metal supplies. Because at Metal Supermarket you only pay for what you need no waste. J.B. January 5, 2023 Awesome customer services, communications and quick to fill orders! B.B. March 8, 2023 I’m a tinkerer, you let the customer browse through your stock…I usually end up buying more than I originally came for! Great business, helpful staff! Barry Glenn June 3, 2022 Easy to deal with. You had what I needed Really nice and polite to deal with and Matt wickwire was who I dealt with and he definitely deserves a raise. I will be back because of him Gustavo Vazquez January 12, 2023 Great is recommended for cut any metal type David Evanoff June 2, 2022 Very good service and good prices. Thomas Issermoyer June 2, 2022 I like the ability to get metal of any shape I have needed cut to the proper size. The online inventory was not correct, or I would have rated higher. Thorne Sheppard June 2, 2022 Prices better than what im used to.. Service was excellent! Very courteous and polite! Dan Brockman June 2, 2022 Always have what I need, at a great price. The friendly staff is also a big bonus. When it comes to metal, they are the only one on the list to go to. A. June 2, 2022 Great people, fast service. R.W. June 2, 2022 Quick turnaround on our PO’s, stay in communication with us and quality of products (almost all metal is turn-key, no retuned damaged product). Nick Sacco January 5, 2023 The store in Durham NC is excellent. Rick, Cathy and the others are always helpful, always able to answer my questions and are quick to assist me with my projects. The atmosphere is friendly and shopping there is easy and enjoyable. I always find the metal type I need. Charlie Bruckner June 2, 2022 Always provided a superior product and service. And the last one was way above my expectations. Kent Hanley June 2, 2022 The font counter people were awesome. I first dealt with a woman. Maybe named Heather. She was great in working with me and giving me guidance. Then when I picked it up the guy was great helped get me a few other things ( scrap). Guys in back loaded it and were very helpful. I got it quicker than they told me. So great job. Thanks Mark Wood July 7, 2023 Always quick and courteous. Pricing is always competitive as well. It’s a no-brainer to order from here! Charlie Gutherie June 2, 2022 Timely service was great on my irregularly shaped sailboat swinging keel. I provided a CAD drawing and they delivered nicely. Danielle Carbajal June 2, 2022 My first experience has been very positive! Friendly staff, fast turnaround on ordering/cutting west I needed and good prices from what I’ve been able to see! Derrick Tucker June 2, 2022 Availability and friendly staff make me not mind traveling the thirty five miles to get what I need from them Christopher Dunston May 15, 2022 They have gone out of their way to help me. Mark Crane May 12, 2022 Everyone was professional and friendly. Since this was a big order, they waited to cut the metal to make sure the lengths were actually what I need to prevent waste and extra cost. Celia Hodges May 7, 2022 A large beam was ordered. I liked the constant contact making sure requirements were clear and correct with written detailed follow up notations on invoice. Very helpful staff; I came in contact with several people and they give you the impression that they enjoy their place of employment. Great experience! Reeves Flynt May 6, 2022 Great service and very nice people to deal with. Mike Conway May 6, 2022 Smooth vendor for metal needs! Jeff Eaby May 6, 2022 drop shelf is great, service is excellent. J.L. May 6, 2022 Nice personal touch from the sales folks. D.H. May 5, 2022 Very impressed with counter associate. He was very patient with an old man that wasn’t quite sure what he needed. he guided me in the right direction. Thank you Matt. C.A. February 9, 2023 Excellent selection! Just keep the store in the same place! Scott Mason May 5, 2022 Great customer service! Friendly! Efficient! All round great experience! Jeff Cable May 5, 2022 Excellent service and good pricing to go along. C.P. May 5, 2022 Jay Preble is soooo great! We all know his lovely wife is the brains that keeps everything on the rails though – so she’s greater (and prettier)! I bet they were king and queen of the Metal Warriors Under the Sea Prom! V. May 5, 2022 Thank you Rick and Associates – Metal Supermarkets is great! E.S. May 5, 2022 Super easy to find what I need and purchase from you guys. The availability and speed is awesome! Dave Gasiewicz April 19, 2022 awsome staff , excellent selection R.B. April 12, 2022 responsive, helpful, local, easy to work with Emonn McAteer April 12, 2022 Service was extremely friendly and quick. Got exactly what I wanted and had clear communication from Raleigh metal supermarket. John Colli November 2, 2022 the products are great the people are even better William Schaeffer April 5, 2022 quick and friendly Mark Craig April 5, 2022 Outstanding service!!! The guys abs and gals are genuinely appreciative of your business and make sure your needs are met before you walk out the door. Definitely my favorite metal fab materials goto source!!! Felix Moreno April 5, 2022 Rapid respond, high quality customer services and material availability Gordon Miner November 4, 2022 I have always received prompt and courteous service from your company and the people are friendly. Jessica LaGuardia April 5, 2022 The staff has been so helpful in getting us what we need in a very timely manner. S.J. April 5, 2022 The turnaround was quick and the pricing was very reasonable. Load more