See what our customers are saying about our Vancouver (Burnaby) Store

Jim Mcfadden

Helpful and great selection

K.C.S.

we deal with MSM often as we work in the film industry and things happen quickly. The bottom line is convenience and, most of the time, they have what we need. If I need items personally, then I would, normally, get them from a supplier as the cost effectiveness isnt there with MSM. but again. its the convenience.

D.

good service and fast

J.M.

friendly support from staff, and excellent pricing

D.

Range of products.

T.D.

Availability, pricing, and completed parts always turned around accurately, on time and on budget.

Ciprian Sirian

I really like the durability and precision of your metal products. Orders are processed quickly, and the staff is always helpful when I need technical information or custom options.

Kenneth LaTour

I work in film and I know I can depend on them to provide top notch service and products. They have the knowledge and supply to help my show with every request!

D.B.

Very professional , honest excellent customer service and happy smiling employees.
Thank you

L.D.S.

Excellent selection and spectacular customer service.

R.

Thank you for the fast service. A great help on our rush jobs.
Your staff has aways very helpful.

C.L.

The team is great. We always have good and friendly services.

J.L.

Always very good

Surrender Sra

Geat service and friendly!

S.

Staff was Friendly

S.B.

Helpful and friendly staff

R.K.

Friendly professional advice from the team and timely service every day 👍😎

Randy

Quick and easy to get

H.R.

customer service is responsive, polite, and helpful

Chuck Laws

Dealing with your franchise locations is always so easy and convenient. And your sales associates and accounting are very personable and knowledgeable.
I’m a happy customer!
Thanks for being there for those of us that aren’t large volume customers.

Chuck Laws
BC Society of Model Engineers
BCSME.org

P.A.

fast service, helpful staffs

M.P.

All is good

G.L.

courteous sales stage and prompt deliveries. thank you

Jamie McKerrow

Quick turn around. Easy to order plate cut to shape with hole and slot features. This saved us a lot of time and kept our project moving quickly. Excellent and very fats response to requests for quotes and confirmation of purchase orders.

T.

Very flexible and accomodating

Don Ehrenholz

You have provided the metal I need for my projects quickly and precisely every time I place an order over many years. Your staff are always very professional and friendly.

Don
Deja View Developments

K.Z.

Prompt service.

L.D.

Always prompt friendly service

Scott Urquhart

You always seem to have everything I need and a very reasonable price. Thank you!

J.H.

The quote was prompt after my request and everything was smooth after that.

Keith Fergie

Got an online quote. Price was great. Picked up product at warehouse. Great price , great service. Easy Peasy

Chris

its fast, easy and convenient. lowest barrier to starting

John

Always enjoy the service I receive here. Everyone is helpful and prompt. Great selection.

J.M.

Service was SO helpful and got me what I needed really fast! It turned what seemed like a daunting task into a completed one!

Peter Gray

MS alway have what I need , helpful and process our needs in a positive timely fashion

Marlise (Construction)

Very helpful, great hours, and always have what I need or they get it in quickly

P.R.

Price, customer service, lead time

S.K.

Fast courteous and usually in stock. Phone in orders is very convenient
Thanks

B.

WAS ABLE TO GET THE METAL REQUIRED FOR COMPLETION OF A PROJECT ON SHORT NOTICE

E.

You guys answer fast

B.C.

Quick response and quote

V.

You are excellent people. Very fast prepared order. I am so happy with this service.

Irene Schmid

You have amazing service at the Burnaby location. The staff are very helpful, knowledgeable and professional. I look forward to my trips there.

David Laprise (Construction)

So easy to deal with everyone, seamless service!

Kathy Doucet

We have been using Metal Supermarkets for several years. They always have what we need, we have not had to wait for stock to come in in order to fill our request for product . Always friendly and helpful when ever we call and pick up our orders. Our orders are ready in record time even when we call last minute with a emergency request.
I would not hesitate top recommend this company

S.M.

It’s great to be able to get a small piece here and there instead of having to reach minimums with the large vendors.

M.B.

The service was efficient & employees pleasant to deal with.

A.

QUICK RESPOND, WE CAN BUY IN LOW QUANTITY

Dave Fairburn

Good selection. The metal they cut for me they cut 1inch too small, but they delivered the right size the next day.

T.E.

Quick response to my emails and you usually have what I need in stock.

C.L.

Every project that was requested, was done professionally and to specification

Patrick Lanchester

Great service especially odd sizes of metal .
terrific having more than one location
nothing to say negatively about .

H.

Lower prices

S.S.

Quick turnaround, convenient, useful website, excellent service.

Robert "Anderson, Owner"

You have a good variety of small quantity metals, good for small job shops.

Ray Smith

Handy place to get odd items in quantities suitable for your jobs, and even common items when you don’t need a mill run to complete a job!

M.S.

Prompt clear communication, great selection of products

Julie Lessard

Since we are a small business, we are happy that they carry inventory on many various materials AND they have a cutting service since we do not have the ability to cut material. This helps with reducing the amount of scrap material. They have many facilities that they can draw from and will give suggestions or recommendations on who or where you can inquire if they cannot help you.

The #1 reason is the people. They are helpful, friendly and knowledgeable.

A.G.

Quick delivery

J.M.

Reduce prop pricing

P.W.

Joel provided top notch service on this transaction which is par for the course with him!

B.

Product was prepped as requested.

Kelly Coe /Spfx

I deal with MSM all the time, either for my personal stuff, or for work in the film industry.
because the main suppliers are further out of the city, and you need to go to more than one (most of the time).. MSM is way more convenient and way closer. The people we deal with are consistently great. I know we pay more than we would if we went to the main suppliers.. but the timelines and distance travelled make MSM worth it.

P.F.

Ni Neville at your Burnaby location helped us. He was very helpful!!!

[NAME REMOVED]-BondRepro

O.M.

Quick responses and friendly staff!

M.N.

quick, friendly, efficient, easy service

B.P.

You always meet my tight deadlines.

Adolfo Ramirez

In addition to always finding what I’m looking for, the sales staff is very helpful, builds trust, and provides excellent customer service.

J.U.

The store staff are great, no problems with materials supplied. Your online ordering though is TERRIBLE. Even the store staff I called told me they don’t recommend using it. Trying to find a local store was a nightmare, most of the attempts I made to make an order failed, and at the end of the process I ended up with a duplicated order! The online ordering process definitely needs an upgrade- have a look at other online vendors. The support for online orders does work well as it did not take long to cancel the extra order. I am still waiting for a return phone call after leaving 2 phone messages. A lot of work for one 12 inch piece of aluminum bar.

J.M.

Lots of stock and items not in stock are sourced quickly

Andrew Gaudet (Const)

Communication and punctuality is great

D.S.

Pricing

Dave Murphy

I like the convenience and the ability to buy small quantities if need be , I’ve found the staff to be polite and knowledgeable at all the locations I’ve visited

Sandra Bilawich

Polite and helpful

D.D.

Great delivery service!

R.V.

price, availability and lead-time all works for me!

Paul Daniels

Always helpful and fast. Graet to deal with.

Ron Keetley

The team always does the quoting , cutting , and loading in a very professional friendly environment
Also they are keen to quickly add any other items
That tend to pop up at the last minute
Great crew five stars to all

Russell Barton

good stock, and fast responses to queries,

G.M.

Fast service with lots of products.

D.S.

Fast service and quality products

Miles Frederick

Always fast and exactly as ordered. Thank you again!

Donald Bourasso

Excellent customer Service! Very helpful and materials always ready on time as promised

David Kappeli

Friendly staff and usually quick service, wether it’s a few sheets of aluminum or a few feet of angle iron.

R.

Very friendly and helpful counter sales.

S.

price … you are convenient but more than double on a recent quote

Peyman Aghtouman

All you need is one n stock or not they provide soon, professional and helpful staff, reasonable prices and do all cut in size.

C.S.

Always good selection and having pieces cut to an easily transportable size, ready for pickup, saves a lot of time and means items can be picked up with a smaller vehicle and we don’t need to send a big truck every time

M.

Yes you guys are awesome.

Nasser Ghanbari

Thank you Metal Supermarket, Fast order preparation and good, precise cut sizes.

Richard Groh

Excellent service.

Rod Russell

You have what I need, accurately cut.

H.M.

on the ball, quick and professional

C.M.

They provide quick response to quote requests and have fair pricing.

E.L.

Very good service

S.

Usaually have what I need and your staff is very straightforword and helpful.

M.A.

Professional and on time.

Sandy Shlakoff

Very responsive customer service rep

V.B.

Service was quick, staff was very helpful.

K.R.

Good and prompt service

Sam Spfx

I’ve been working with Metal Supermarket for over a decade, and their professionalism and reliability have always stood out. Their products are top-notch, and the variety they offer makes every project seamless. What truly sets them apart is their exceptional customer service—they’re always knowledgeable, friendly, and ready to go the extra mile. It’s rare to find a company that consistently delivers quality and a great experience, but Metal Supermarket does it every time! ACIER S.G SPECIAL EFFECTS INC.

Pamela Rintoul

Very friendly and I received my goods same day.
Awesome service. Thank you!

E.L.

usually have what I need and will special order

S.

Very quick response and professional help!

H.W.

Prompt service and efficiency.

Cole Campbell

I like being able to work with a sales person like Nik. He is generally responsive. It is also generally easy to have small items cut and picked up or delivered in a timely manner. It makes shopping at metal supermarkets easy.. Nik has also been helpful in sourcing hard to find metal items for us with is also great!

K.S.

Fast

Yves Trudeau

I walk in with my order, ask a few simple questions. I have a cutting list, they give me a approximate time to pick up. I show up and it is ready! Easy!

David Wismer

Staff is great to work with and always fill my orders on time ive been very happy with their service and accuracy

A.F.

Thee people who I can speak with on the phone are great

Benjamin Bichel

they followed and executed the cutting instructions perfectly. high quality. saved us a lot of time.

Kevin Demers

Lots of stuff in stock. Quick, friendly service. Pricing is comparable to the big suppliers, with the added convenience of not having to buy 20 feet at a time.

M.M.

Prompt accurate reasonably priced

L.S.

Easy and helpful gets most of my needs

T.B.

Ability to purchase small quantities of metals at a reasonable cost.
Large selection of products and have had excellent service.

K.K.

Fast and friendly. However, I wish as a school I could spend a little less for delivery… instead of 500, maybe 350? Or 400? With the way our accounting works it causes issues to spend larger amounts per transaction. Otherwise, Metal Supermarket is my usual go to, and typically the first place I recommend.

N.P.

Super helpful!!!

K.

Good old fashioned service. They answer their phone. Immediate assistance and answers. Incredible turnaround on orders.

M.L.J.

Everything is great, except for billing purposes, your name is very confusing on your invoices.
METAL VENTURES Incorporated, an
independent franchisee dba METAL
SUPERMARKETS BURNABY (VAN-SI)

Should it be Metal Ventures Inc or Metal Supermarkets Burnaby
There is never enough space in our Accounting Systems to enter the whole name.

John Ridley (Riverway Golf)

I called at 9am to ask about a small, one time need for a metal screen insert for our picker at the Riverway Golf course driving range.
I picked it up on my home from work at 2pm

I appreciate the incredible turn around time, the positive tone from the person taking the order and to the fellows who directed me to pick up on my first visit.

I now have a source for unique metal needs that crop up. I’ll be back. The service was great. John

G.U.

Quick product arrival times and knowledgeable staff taking the orders.

B.G.

Availability with immediate access to product.

Pan

Everything I need is available and quickly made available

G.W.

Well stocked & well managed

P.D.

Great job !

V.L.

Helpful staff, easy to navigate space.

D.

Friendly and professional service.

V.C.

Extremely fast, knowledgeable service, and all product shipped when expected.

Jesse Mair

I’m not familiar with all the products and services you offer. But the one custom job I did require was done perfectly and very quickly. Staff was helpful and friendly. Price was very reasonable.

Marek Witoszek

I purchased 200 pcs of 4ft x 8ft expanded aluminum panels.
Service was excellent and price even better.
I would highly recommend Metal Supermarket for their variety of
metal products and professional service.

Irene Schmid

The Burnaby location of Metal Supermarkets has friendly and knowledgeable customer service. The turn-around times are impressive as well.

Ian Collins

Always fast efficient and friendly. Had a late Friday afternoon order which we all hate . They got it done .

A.

The material was in stock and prompt service

K.

Your staff is great at helping us find the right product.
Orders are always placed and filled in a timely fashion.
Love that you also offer delivery for the days we don’t have time to pick up orders.

U.T.

there is great off cut metal options for small business owner.
Also, staff was friendly and helpful.

Jim Mcfadden

Good guys…. Great service

R.K.

Everything sales , services , fast processing, and friendly customer experience
And helpfulness in loading product

A.

Your sales rep took some time to find the products I was looking for, and my shop got the material we needed.

C.L.

Very friendly and professional sales staff. They listen to my needs, provide advice, and offer alternatives if required.
The guys in the warehouse are very helpful too. Delivery of cut items to my vehicle while I wait is done without request.
I really enjoy shopping here.

C.W.

There’s a good selection of materials, and it’s local.

David Spears

Punctual and precise

B.S.

Service is prompt, staff are helpful and the entire process has worked well fo rme.

L.

Fast and easy

J.S.

amazing staff! always friendly and efficient

D.

Better signage at the customer pick up area. When walking in it feels like an employees only space until you are in the building. Sending anyone new to do a pick up needs more of a conversation than just can you go do a pick up.

J.D.

vast aray

A.D.

All good

Chris Partaike

fast and priced well

Glen Leiper

Good rep helped me

David Laprise (Construction)

Your sales team goes above and beyond to look after us film guys, and always deliver success!

C.L.

I found that they were very helpful in what I was looking for
The delivery was very fast
Nice working with them and will do so in the future

Tim Guertin

Easy to work with and lots of product.

I had an issue with my order but they fixed it with no problems.

Geoff Stephenson

Quick answers to all questions and follow up is excellent. Received delivery the day they said it would.

Paul Thomas

You have always been able to source what i need.

Staff are very friendly and helpful.

You maki it easy to do business with you.

Brian Manky

Can get virtually any metal we need, quickly and cut to the right size.

Ryan (Spfx)

Everybody is awesome. They’re professional, knowledgeable, accommodating, courteous and prompt. Shout out to Doug Roberts, Jeff Wong, Braedon Wey, Trevor Yu and Nik Neville!

B.R.

Customer service is excellent

A.

variety of products

R.M.O.

In stock

A.K.

You carry the products I like for the projects I do and provide excellent service

R.

Willingness to handle orders of all sizes.

Derek

Staff are friendly and helpful…everyone from when a person calls there to the person who brings the order out to your vehicle is polite and courteous…

Other business’ could learn from your example about how to deal with customers

Thank you metal supermarkets !!

Ryan Stephen

Great service and delivery

M.C.

Easy, very convenient. Great Staff & open on Saturdays!

Peter Evans

Staff were nice and knowledgeable. Variety of product is great and more thorough than big box stores

Matt Vonk

Knowledgeable staff, great stocking inventory with quick turnaround on special orders and always friendly.

D.K.

Availability and accessibility to ab array of materials

D.C.

Quick easy and pain-free. Customer service was professional and they provided good incite.

T.A.

service for quoting, ordering and pick up are very good. You usually have product. only knock is you’re a bit pricey so usually the last choice if available elsewhere.

S.B.

Knowledgeable staff, good supply of stock

Randy

Pricing and friendly service

M.A.

Good prompt service

F.

Good service and wide assortment of products. Delivery without a minimum order of $1000…

Yoge Shwar

Excellent customer service in all sections.
Metals cutting and wrapping in very effective order.

C.M.

The sales team quoted and executed the job in a timely manner

R.S.C.

Always great service!!!

Allan Ng

Brian found material in Burnaby to verify immediately to notify me the price and availability. It saved me time to locate products.

Wojtek Ulasewicz

Appreciate free delivery and quick production. Great costumer service. Thank you

Scotty Cooke

The people and stock material options are good.

M.M.

Customer service level is awesome

M.J.

Easy

Ali Mozaffari

Great customer service, place to find what you need quickly

S.M.

Quick turn around and can by exactly what I need.

R.

Good service and communication

S.C.

The whole team is professional and accommodating! Probably one of the best run companies I have worked with.

C.C.

Its an easy place to shop

Veaceslav Coroliov

Very good metall supplier!!! Reliable like AK -47. And they keep their promisses!!

S.H.R.G.

Staff is helpful, quick to respond and always have what I need.

Greg McCrann

Great customer service!

Larry Smith

I like that I can pick through the off cuts so I can get a better price and reduce waste

W.B.

selection and delivery

D.K.S.

Great Customer Service.

H.W.

Fast turnaround on orders.

C.M.

knowledgeable staff, fast service, lots of locations

P.R.

Quick, efficient and friendly service. Fair pricing

Rick Crook

great service,

M.D.

I’ve received great service from your team every time I’ve bought from you.

Chris Jones

I can pick from cut offs

D.B.

Good service lots of product very timely.

J.P.

Great selection & awesome service!

Omid Manouchehri

Quick turn around on RFQ and great staff both over email and in person!

Peter Gray

The sales people are great, easy to deal with and prompt with there quotes .

Shawn Rowan

I always get great service over the phone or when onsite. Very efficient crew, fast service!

Mike Shaw

the staff is very knowledgeable & courteous.
they also work well together, that is nice to see

D.E.

Great service Burnaby Location!

Jim Mcfadden

Great bunch of guys… Very helpful and easy to deal with.
2 thumbs up 👍👍

Domenco Belcastro

Service , the inventory and location

J.S.

efficient and friendly staff!

Martin

Good ppl, fast service, reasonable prices

David Sawchuk

Great selection, Great fast service

Dave James

Fast service, accurate cuts, prices are ok considering the small quantities and depth of product offerings.

J.D.

SERVICE

Larry Portmann

Always a great experience and the whole sales team is very helpful and knowledgeable! Call often enough and you get to know everyone’s name!
Larry

David Laprise (Construction)

The phone is always answered, very well run. Jaime and the crew are awesome!

I.C.

easy and convenient . Staff very responsive

Robert

Always get what I need and if I don’t know staff is always helpful

S.L.

Availability of product and ease of either delivery or pick up.

Mike Chan

quick and easy

Jared

great service, I have recommended you often.

Jeff

Convenient and you can pretty much always get everything you need the same day.

Ray Smith

We are a custom manufacturer and sometimes need small amounts of exotic and unusual material, I can generally count on the fact that I can source it this way and the staff are very helpful and knowledgeable.

Joel Fisher

Great service! Great people!

B.C.

Prompt, easy quoting, delivered on time.

C.M.

I always receive timely quotes and prices are very competitive.

D.S.J.O.

Great guys, great service

Malcolm

Fantastic service start to finish!

J.G.

Online pricing and stock products.

Mohammed Munawar

Excellent service

R.R.

Fast service, accurate cuts.

D.Z.

Service and product was good

G.D.

They know what they have in stock, product wise, quantity available,and are able to source other locations.

N.L.

Excellent customer service and great turnaround time. The best place to get metal is where the most metal-looking dudes work (at least in Burnaby… their team looks like they could be in a metal band which is pretty dope).

I would highly recommend Metal Supermarkets!

M.C.

EASY TO ORDER, USUALLY IN STOCK AND FAIRLY QUICK IF NOT

I.M.

Staff is always helpful and you always have what I need for my shop.

L.L.

Braedyn Wey has delivered exceptional customer service. He is prompt, and thorough and asks all the right questions. He went above and beyond every time we’ve reached out for different solutions.

Brian Manky

Have almost all the metal we need and can only buy what we use. Service is very fast.

M.W.

Speedy and helpful service. Especially Trevor and Jamie. Thanks

J.H.

Friendly staff and easy to get materials.

N.

I only know a handful of metal suppliers which offer variety in stock, you’re local, customer service is great, and price is what’s kind of expected from someone who only occasionally buys metal.

David Burns

good quality products and great customer service.

C.L.

Customer service is great.
Never an issue .

A.K.

I like that you have a great selection of quality products in stock and fast, friendly service.

Robert "Anderson, Owner"

Large variety of metals, cut to size, random crops available.

Joe Parker

Good service. Prompt delivery. Helpful staff. I always go to Metal supper markets first.

Roy

Metal Supermarkets can supply any metal need we have
any size
any shape
any type of metal
any qty

B.

I shouldn’t have to arrange my own shipping. I deal with 25 to 30 distributors and every one of them gets a freight cost for me, arranges the pickup and delivery, and prepays and charges the cost on my invoice. My business is on the Sunshine Coast so it’s very convenient to have this done for us. I’m not in the shipping business.

M.Y.

Good service and deliver materials on time.

Rande Luu

GREAT SERVICE!

A.N.

The selection of products, as well as the ability to order virtually any size piece I need, instead of ordering a full sheet or length that I wouldn’t need.

D.H.

To be honest, you’re really the only game in town in this niche, so without a competitor to match you up against, I really have no choice but you. That said, your staff is great and your products and service are very good. No complaints here.

H.D.

I would be nice to deliver stuff same day or next day . Thank You !

Dennis Nisbet

NewPort Dry Deck does not use a lot of metal, bits and pieces for aluminum railings, the odd post etc. I am not a metal expert I know the basics. When I ask questions that I am sure prove my lack of expertise I given answers and explanations without judgement.
I am also helped to make sure my purchase makes sense for the job I am doing. The front counter has visual aids to help understand the the thickness of the item ordered.
Our shop is near Lougheed Mall so your locations is very convenient.

R.F.

Kind Sales Representative and Fast delivery.

Ariel (Mr.) Palma

Sales people are very knoledgeble in all products they are selling – Easy to deal with. Excellent service.

R.S.C.

We like the customer service and informative staff. If the Burnaby location is out of stock of a product, you always come through in getting it.

S.C.

Just the price. Service is good. Selection and stock in good. Staff is good.

Arthur Pridanovs

convinience

R.J.

The staff are great, in person and on the phone. They are knowledgeable and friendly.
The location is easy to get to and clean & tidy.
Staff also facilitate orders being picked up by courier when I need that.

J.D.

Your service is good.

R.V.

You want metal? Go here!!!

Linda Koyabu

Great customer service!

Arman Hosseini

good service and excellent people.

M.S.K.

wide variety of sizes in stock and quick availability

R.S.

Product on hand and competitive prices

B.N.

Clean great service there is delivery when needed
The crop bins are great

R.V.

Staff was helpful and quick to respond.

R.D.

Had what I needed in with no hassles!

G.M.

Same

P.F.

I’ve been very happy with your products, service, and pricing. I have told others about your company. I do wish however, that you shipped, or could arrange shipping out of town.

[FIRST NAME REMOVED]

Murray Jarvis

Very helpful staff. Good at finding solutions for the client regardless of the size of the order.
Highly recommend.

Ron Keetley

The service has always been above average and professional
The team have all been helpful in any way needed
To help obtain any special sizes or types of materials
In a timely manner

C.C.

fast and easy to order, good billing

J.L.

Metal Supermarket has always been helpful in finding material and recommending other items, if what is required is not available. Their staff are always friendly & respond promptly to emails enquiries. Thank you for all your hard work.

Dave James

Fast service, knowledgeable staff, decent pricing considering the service. Accurate cuts, good selection. What more do you want?