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See what are our customers are saying about our Vancouver (Burnaby) Store

7755 Venture Street, Burnaby, V5A 1T9

4.9 Star Rating - 210 reviews

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D.C.

November 18, 2021

Professional and pleasant staff, though underpaid.

L.J.L.

November 17, 2021

Professional, friendly, knowledgeable and prompt

J.J.

November 16, 2021

Lot of times Metal supermarket available for the steel that we need.
Only thing that want to improve is stainless steel stock. other than that everything is good and satisfy.

Neil "Mcaskill, President"

November 16, 2021

Great inventory of metals, helpful services; shearing and cutting while you wait. What could be better for a micro fabricator.

L.B.

November 15, 2021

Excellent service.

R.G.

November 10, 2021

Great staff, you almost always find what we need. It may be at a premium sometimes but when we need it you find it.

A.P.

November 9, 2021

speed

R.J.

November 9, 2021

They do a good job of meeting my metal requirements in a timely manner. Staff are always efficient and friendly.

Roger Ventura

November 9, 2021

Great stock, readily available with short notice!

Conrad Wood

November 9, 2021

Your products and services allow me to design and provide unique solutions to architectural challenges for my clients at a good price with excellent turnaround time.
Thank you for your service!
Conrad Wood
Woodco Constructors Inc.

T.C.

November 9, 2021

convenient and open saturday

S.B.

October 13, 2021

prompt and friendly service

Jim Anderson

October 13, 2021

95% of what I use metal wise, I can get from Metal SuperMarket. The staff is courteous and knowledgeable and you feel like you matter when you are in the store. What more can you ask for?? The free coffee probably will return once Covid is over.

Kevin Demers

October 13, 2021

Good selection of materials in stock and, most importantly, helpful, friendly service.

I.M.

October 6, 2021

Good knowledge of the products and good assistance

Rod Russell

October 6, 2021

They had what we needed, when we needed it, and cut it to size for us promptly. Vevex Corporation.

J.M.

October 6, 2021

The level of service offered.

S.L.

October 6, 2021

I always like the service that I get and the selection of materials.

M.

October 6, 2021

people

K.L.

October 6, 2021

Quick and efficient orders and deliveries!

G.U.

October 6, 2021

The friendly service and quick delivery.

Nick Vanderkwaak

October 6, 2021

I’m an irregular customer and appreciate the service I’ve had both by way of phone orders and walk in. The steel I bought recently was cheaper than at the big box stores, and was exactly the shape and length I needed.

E.S.

October 8, 2021

All my dealings have been good and helpful

G.C.

October 6, 2021

Small orders, good prices fast delivery

J.J.

October 6, 2021

We appreciate the fast and accurate service

J.C.

October 6, 2021

you always have what we are looking for

T.Y.

October 8, 2021

We want more Stock

Axel Barrero

September 9, 2021

Best customer service ever !!

Jacques "Deslandes, Owner"

September 8, 2021

Always have the products I need and excellent services

Jim Mcfadden

September 2, 2021

Guys are great to deal with…. knowledgeable and helpful
Awsome service👍👍

J.F.

September 2, 2021

You guys are the shizzle!

G.L.

September 2, 2021

Quick turnaround, and great price

R.

September 2, 2021

fast and efficient

S.C.

September 2, 2021

ease of ordering and staff knowledge

E.C.

August 11, 2021

Quick service and good product

B.C.

August 11, 2021

Brenden Clark is quick to response to quotes and very helpful

Dan Gelbart 604-763-5556

August 4, 2021

Very responsive.

M.J.

August 4, 2021

Guys are very friendly and accommodating.
Always have what I need.

Heather (Props)

August 4, 2021

It was my first time at metal supermarkets, and as a female buyer I am typically spoken to or treated differently at these types of vendors. Doug was very friendly and helpful, while also being respectful and went out of his way to make sure I got the quantity of copper I needed. Happy to use metal supermarkets again!

Ariel (Mr.) Palma

August 4, 2021

Lots of products available.

Darrell "Schmidt, Owner/Purchaser"

August 4, 2021

Usually you have everything I need the service and guys r very good to deal with

H.B.O.

July 18, 2021

your web site has a fax number
what was wrong with your fax connection?
you said my order would be ready @ 3:30
WTF

C.S.

July 20, 2021

more competitive pricing on larger orders

D.S.J.O.

July 14, 2021

Awesome service, friendly people.

George Lee

July 12, 2021

Good variety

Raphael McKitrick

July 12, 2021

Prompt and professional service!

D.F.

July 10, 2021

It’s a great way for me to get the different product’s I need and very convenient.

Yves Trudeau

July 10, 2021

Easy to view inventory in the shop, friendly staff and fast cutting

Mike Day

July 10, 2021

helpful, knowledgeable, quick and friendly

B.C.

July 12, 2021

Friendliness of the staff 🙂

Darcy Davis

June 11, 2021

Friendly Staff, Service on demand on most occasions.

Bez Alavi

June 10, 2021

I like your friendly Customer service and your cutoff box services

David Gray

June 3, 2021

Staff are excellent. Very helpful, knowledgeable, and always accommodating.

B.D.

June 3, 2021

The guys are nice ,they had my order cut and ready to go so I didn’t have to wait.
thanks

Stan

June 3, 2021

The products are always great quality and the service is always top notch.

Everytime I deal with the Metal Supermarkets TEAM it is pleasant, friendly experience because they are knowledgeable and always helpful. They make sure to greet you and offer to help upon your arrival.

Regards,

Stan Schaefer
Anti-Slip Anywhere Inc.
Cell: [PHONE NUMBER REMOVED]

Don

June 3, 2021

Jeff was excellent to deal with. Gave me a heads up when my order was late. I appreciated that and was able to plan around it.

A.

June 3, 2021

Fair pricing, variety of material options

K.L.

June 3, 2021

Very Friendly and Helpful staff

R.T.

June 4, 2021

The service and convenience are excellent.

I have found the prices on orders for some larger quantities to be uncompetitive.

Tolerances are usually fair to good.

Overall Good

Ray Wood

June 3, 2021

Good selection; reasonable prices

M.P.

June 4, 2021

All good

G.H.

May 12, 2021

The staff is always professional and helpful. We are very happy with your pricing as well.

S.

May 12, 2021

It’s great service

Nadine Wright

May 12, 2021

very competent and helpful staff

Dave Gingras

May 12, 2021

GOOD PRICE. DELIVER SERVICE AND BEING ABLE TO CUT THE STUFF I NEEDED TO SPEED UP MY JOB

K.C.

May 12, 2021

We order from Metal Supermarkets regularly and never have any issues. Customer service is always helpful and quick with orders.

Joseph Band

May 5, 2021

Friendly, knowledgeable staff. Great customer satisfaction.

Good selection of material choices.

D.K.C.

May 6, 2021

Adjust prices

Paul Thomas

May 5, 2021

What’s needed, when needed. Material quality is always first class.

V.

May 8, 2021

Professional and patient

M.S.

May 5, 2021

Everything ! the staff are great and the stock is good

W.A.

May 5, 2021

availability and selection

Azaad Esmail

May 5, 2021

service was excellent, beyond expectation
KEEP IT UP

T.B.

May 6, 2021

Smile once in a while

Geremy Silver

May 5, 2021

Fair prices, fast delivery and knowledgeable employees !! We have been dealing with Byron for years and are very pleased with the level of service we receive .

Lionel J. Linke

May 5, 2021

Quick friendly service,
all materials in stock.
Quick delivery and competitive pricing

C.C.

May 5, 2021

The guys in the Burnaby branch are amazing! Great customer serve and always accommodating…

K.P.

May 5, 2021

Service is great!

Derek Eng

May 5, 2021

Dylan was very accomodating & met our requirements.
Excellent service from him

J.F.R.G.

May 5, 2021

I like the availability, and the service I receive from your Burnaby Store. I work in Film Television Production, everything is always last minute. It is comforting to know that you guys are able to provide what we need in a short time.

G.

May 5, 2021

Fast service

B.D.

April 9, 2021

Good product variety 🙄

R.L.

April 9, 2021

always curtious and polite very helpful

M.T.

April 9, 2021

fast efficient service almost always have stock and if they dont quick turn around

S.H.

April 9, 2021

The staff get back to you & are always helpful & friendly

M.S.

April 7, 2021

great service & knowledge
great selection of products

M.L.H.

April 5, 2021

always friendly, helpful and quick to respond to my emails.. great group of guys.

R.M.

April 5, 2021

I have no experience with any other store, but the Barnaby store is great – super helpful staff, great inventory and quick to bring in items they don’t have in stock.

Jason Harvey

April 2, 2021

Great staff. Very knowledgeable, helpful and nice. Always very easy transactions with these guys!

D.J.

April 2, 2021

Easy to access metal, prices are a bit steep however.

J.B.

April 2, 2021

Great cut order all good

Tom "Lynch, President"

April 2, 2021

What we need when we need it or the following day.
Appreciate there cropping service as well

Kevin Demers

April 2, 2021

Always friendly, quick and helpful service.

R.L.

April 2, 2021

Efficient

A.G.

March 10, 2021

No suggestions, so far.
Thank you

R.S.J.

March 9, 2021

Service is excellent!!

Melanie Gagnon

March 9, 2021

Always great service!

L.D.

March 9, 2021

Service is good, counter sales representatives are well informed, I appreciate the free delivery.

I.B.

March 11, 2021

lower your prices

Matt Crumm

March 9, 2021

Friendly, quick service and no minimums.

Hengameh Rahmati

March 2, 2021

Our cooperation with Metal Super Market has always been a pleasant one.

B.K.

March 2, 2021

ease of access, variety of options, rapid availability, good pricing and very good people working there who remember me every time

Joe Miljak

March 2, 2021

Always great and reliable service , great work guys

R.S.

February 11, 2021

Prompt order fulfillment, delivery option for full lengths.

F.D.

February 11, 2021

GREAT SERVICE AS ALWAYS

D.P.

February 11, 2021

The people. You have a great staff and they all seem to enjoy what they do and they seem to understand Metal Supermarkets and our business all work together.

C.C.

February 4, 2021

Good variety in stock, helpful staff

Jim Mcfadden

February 4, 2021

Great guys to deal with, knowledgeable and helpful.
Highly recommended

J.A.

February 8, 2021

Store staff is friendly and knowledgeable, well stocked with basics, clean and enjoyable experience. Poor employee management, development and motivation. Management is questionable. Any business that has issues can easily be traced to bad management, and thats the case here.

A.

February 4, 2021

Good quality material.

J.N.

February 4, 2021

Sales staff are great

J.

February 4, 2021

quick response on pricing and delivery.

Satish Parsad

February 4, 2021

Excellent Service

Rob Burton

January 13, 2021

Good supply, knowledgeable staff

Jud Niven

January 9, 2021

First time buyer here…just a hobbyist. I ordered a block of brass to pick up locally in Calgary. I quickly received an email that the Calgary store was out of stock of what I had ordered and they shipped it from another location to my home, free of charge. Very good experience.

M.V.

January 6, 2021

Quick phone contact. Friendly knowledgeable help over the phone. Quick turn around time on orders. Prices are very reasonable. And your shop is spic and span.

Trevor Chapman

January 6, 2021

Staff is super friendly and helpful, the shop is always going out of their way to get rush jobs done when we need them.

Russell Barton

January 6, 2021

Local stock usually, and quick acess if not local. And, accurate cutting services.

P.T.

January 6, 2021

Service is quick and online ordering is straight forward. Best is that i can get whatever quantity i need even single small pieces.

C.G.

January 6, 2021

always prompt, good service. Good products

K.S.

January 6, 2021

Fast friendly service. Order and pick up in reasonable time frame. Great selection.

A.

January 6, 2021

The ease of just coming in and finding what you need for small to large projects. Of course everyone would like lower prices but there is an advantage to being able to pull from the left over bins.

H.B.O.

January 14, 2021

coffee & covid donuts

K.P.R.G.

December 11, 2020

Fast & efficient. Order is always packaged well and correct

Premila Bhawan

December 11, 2020

Quick response with various sizes of metals.

P.W.

December 9, 2020

So far so good.

John Montague

December 7, 2020

– You usually have what I want in stock
– Your website is my main resource for finding out the sizes of common materials
– As I am close to your Burnaby shop, it enables me to see materials before I specify them and your browsing area allows this.
– Sales guys are pretty helpful
– I appreciate the crop section of end cuts
– Like that I can buy as little or as much as I need

L.S.

December 7, 2020

Nice selection

G.R.

December 5, 2020

Great service. Custom cuts at a reasonable price.

J.S.

December 4, 2020

You have a great selection of metals as well as offcuts for small projects. You have a knowledgable staff which is helpful when making alterations or substutions as well as knowing exact dimensions and specifications when placing an order.

O.M.

December 4, 2020

Great staff with quick replies and very friendly. Pretty happy with you guys!

Norm Cook

December 4, 2020

Quick and helpful replies to questions and quotes (Burnaby location). Decent prices and good selection.

M.R.

December 4, 2020

Reliable, Dependable and quick responses from your team.
Thank you for your continued support.

R.S.

December 4, 2020

Sometimes you really come through\ on hard to obtain material in smaller quantities for specialty jobs of ours – I’d recommend you to any of my colleagues

M.T.

December 4, 2020

Great staff easy to deal with . Very helpful and quick delivery

K.B.

November 24, 2020

Inside sales people helpful and knowledgeable

Tim McGowen

November 13, 2020

helpful staff
ability to browse
quick service

M.K.

December 9, 2020

I like to suggest to provide every branch with cutting equipment such as band saw, water jet if possible for prompt service
thank you

Duffy Haigh

November 12, 2020

Great Service! product knowledge!

R.G.

December 9, 2020

cold cut saw for faster turn around on smaller items

D.M.

November 12, 2020

Available in sizes and quantized we need. Thanks

W.B.

November 11, 2020

Great

D.D.S.

November 11, 2020

good variety of commonly used metal. good availability. helpful staff. delivery available is a huge bonus. Accounts payable dept is prompt at sending email backup of invoicing to make PO matching efficient.
We like you. Thanks

T.G.

November 11, 2020

Availability and knowledgeable staff

K.K.

November 5, 2020

Great customer service and stock on hand

M.C.

November 4, 2020

Very helpful, and knowledgeable

Roger Ventura

November 4, 2020

Most of the materials and quantities I need are readily available…If an item needs to be brought in, no problem…I can count on Metal Supermarkets to source it and deliver it!

E.S.

November 4, 2020

good varity and prices

S.L.

November 4, 2020

Fast response, easy communication. Easy company to deal with 🙂

L.

November 4, 2020

The turn around is very fast. There is a variety of stock. The staff are friendly.

D.V.

November 4, 2020

Quick responses from staff. They are always curtious and willing to help.

S.C.Y.

November 4, 2020

Great service and friendly sales desk!

Colin Robson (grips)

November 4, 2020

I have order metal from them whenever I need some and have never had anything wrong. Always the correct measurements and product.

Scott Urquhart

November 4, 2020

Quick and efficient. Prices are alright.

R.C.

November 4, 2020

Ease of metal sourcing in small quantities

J.J.

November 4, 2020

Very helpful and kind customer service.

J.B.

October 9, 2020

Super friendly and helpful staff. Good material selection.

Alan Waldron

October 9, 2020

Fast and attentive service! Bending over backwards to accommodate customers. Thanks!

A.

October 9, 2020

You are friendly, helpful and efficient! Always easy to place and pick up orders.

M.B.

October 9, 2020

Convenience

Ron Keetley

October 2, 2020

Everyone is very helpful / professional and giving the best service possible in a consistent
Manner

Scott

October 2, 2020

Excellent service and selection. A little high on pricing but the service trumps that.
Highly recommend.

Ken Johnston

October 2, 2020

Great variety of stock, handy locations and good pricing

D.C.

October 2, 2020

Dylan is fast and accurate and helpful.

T.K.

October 2, 2020

Salesmen were courteous and helpful. Doug, in particular, was on point. The service from the guys outside was great. Would highly recommend.

C.C.

October 2, 2020

All the guys answering the phones are amazing! Of all the vendors I phone the people at Metal Super are the best –

C.A.

September 11, 2020

Accurate and quick. Thanks.

D.S.

September 10, 2020

So simple to order
Allowed to look through shop and speak to employees (pre COVOD)
Great selection and price for cut ends

K.D.

September 10, 2020

Good selection in stock and quick, friendly service.

Alex Hart

September 6, 2020

Your staff was helpful in every aspect of my purchase and loading of the metal was very happy with the service, I was super well cared for

W.C.

September 4, 2020

simple fast and efficient. guys are friendly and efficient. A small user but it is still very easy for me to get what I want.

Dyan Catamaran

September 3, 2020

There is a business mind set – it is NOT a metal scrap yard.
There is willingness to find solutions

… It comes with a price tag though

If I can avoid, I would do BUT if I need, I can count with.

Marc Poson

September 3, 2020

Always have what I want and front counter sales friendly and help full

A.O.L.C.

September 3, 2020

you guys are great!

T.L.

September 3, 2020

I would like to have the Richmond location open on Saturdays

V.S.D.

September 3, 2020

Patient, clear, friendly customer service, fast order pulls.

Ian Collins

September 3, 2020

fast accurate and friendly

B.D.

August 5, 2020

Good assortment of inventory

K.D.

August 5, 2020

Great quality. Stock always available. Fast friendly service 🙂 And reminders if we forget to pick up lol Great staff we have not once had an issue with the service or the product. We highly recommend Metal Super Market
[NAME REMOVED]
head dispatcher & Office Manager
Canadian Doormaster
Burnaby

G.U.

August 5, 2020

Fast friendly service.

T.C.

August 5, 2020

Explain the product in detail and be polite. I like your colleague

H.R.

July 15, 2020

GREAT SERVICE, QUICK TO RESPONSE, MATERIALS READILY AVAILABLE!

Salim Talib

July 15, 2020

Fast service and customer oriented.

P.S.P.

July 15, 2020

fast service, and can buy cut pieces

Bill Lawson

July 9, 2020

EVERYTHING !!!

J.M.

July 8, 2020

Convenience of a quick turn around time.

Jim Mcfadden

July 8, 2020

Good guys , knowledgable and helpful

A.K.

July 8, 2020

I always have a good experience with knowledgeable staff.

Tom "Lynch, President"

July 8, 2020

With the current goings on your min for delivery is most reasonable and the additional cost for for a small amount is only $30.00 dollars

T.Y.

June 10, 2020

Yes, it’s good

A.I.

June 9, 2020

If I am not mistaken the guy that helped me was Brandon. He was very helpful and assisted me to look for the right material that I required. Also my experience with your Richmond location was very good and the sales rep was Paul. You have a great team. Keep up the good work

[FIRST NAME REMOVED]
Hotpaint Refinishing Richmond

Axel Barrero

June 3, 2020

Always excellent customer service and a very fair price.

R.G.

June 3, 2020

Nothing as far as my purchase was concerned,it was very smooth

R.S.

June 3, 2020

Fast and courteous, usually have the material we’re looking for,. and will sell just the amount you need. All in all a good business to have around. – Thanks

R.M.

June 3, 2020

Friendly sales staff. Matt is the best at what he does. Always so knowledgeable.

L.S.

June 3, 2020

The ability to pick through the scraps
Have material cut to size
People are nice

D.D.

June 3, 2020

My last order was fulfilled with accurate cuts and dimensions. Couldn’t wander the warehouse to look at materials which helps inspire other projects.
I think the folks working at the Burnaby location are doing a fine job.
[FIRST NAME REMOVED]

D.B.

June 3, 2020

It was really good, materials were as expected.

Would appreciate a way to check the progress of my order and have a provided expected delivery date.

E.H.

May 8, 2020

The staff have always been super helpful. The times I have submitted drawings with orders all the pieces come cut to spec perfectly.

R.L.

May 8, 2020

Quick and convenient

M.F.

May 8, 2020

I like the friendly staff, open door policy. Good selection of all types of metals. I like that I can rummage through the Cutoff bins to find that small piece I’m looking for for my next project.

Ardalan Fard

May 8, 2020

On time. Friendly!

Rob Bertini

May 2, 2020

When I’m on hold
I listen to your recording
it’s all true
that’s what I like 🙂

Tnx Roberto

Core tool

D.W.

May 2, 2020

Fast and easy

Kevin Scherger

May 2, 2020

The sales people, Dylan and Doug were great. They were patient, I was able to have a conversation with them. Quotes were fast, my order was promptly taken care of.

Alex Sekulovich

May 1, 2020

Quality, selection and price are all great at metal supermarkets!

B.S.

May 1, 2020

The ease of getting what I need, even when I do not know the correct name/term for it. Phone people are incredibly helpful.

B.B.

May 1, 2020

You guys are always courteous, fast, and reasonably priced

P.L.

May 1, 2020

Prompt delivery, and wide selection.

M.T.

May 1, 2020

Very professional and quick response