See what are our customers are saying about our Vancouver (Burnaby) Store

D.C.

Professional and pleasant staff, though underpaid.

L.J.L.

Professional, friendly, knowledgeable and prompt

J.J.

Lot of times Metal supermarket available for the steel that we need.
Only thing that want to improve is stainless steel stock. other than that everything is good and satisfy.

Neil "Mcaskill, President"

Great inventory of metals, helpful services; shearing and cutting while you wait. What could be better for a micro fabricator.

L.B.

Excellent service.

R.G.

Great staff, you almost always find what we need. It may be at a premium sometimes but when we need it you find it.

A.P.

speed

R.J.

They do a good job of meeting my metal requirements in a timely manner. Staff are always efficient and friendly.

Roger Ventura

Great stock, readily available with short notice!

Conrad Wood

Your products and services allow me to design and provide unique solutions to architectural challenges for my clients at a good price with excellent turnaround time.
Thank you for your service!
Conrad Wood
Woodco Constructors Inc.

T.C.

convenient and open saturday

S.B.

prompt and friendly service

Jim Anderson

95% of what I use metal wise, I can get from Metal SuperMarket. The staff is courteous and knowledgeable and you feel like you matter when you are in the store. What more can you ask for?? The free coffee probably will return once Covid is over.

Kevin Demers

Good selection of materials in stock and, most importantly, helpful, friendly service.

I.M.

Good knowledge of the products and good assistance

Rod Russell

They had what we needed, when we needed it, and cut it to size for us promptly. Vevex Corporation.

J.M.

The level of service offered.

S.L.

I always like the service that I get and the selection of materials.

M.

people

K.L.

Quick and efficient orders and deliveries!

G.U.

The friendly service and quick delivery.

Nick Vanderkwaak

I’m an irregular customer and appreciate the service I’ve had both by way of phone orders and walk in. The steel I bought recently was cheaper than at the big box stores, and was exactly the shape and length I needed.

E.S.

All my dealings have been good and helpful

G.C.

Small orders, good prices fast delivery

J.J.

We appreciate the fast and accurate service

J.C.

you always have what we are looking for

T.Y.

We want more Stock

Axel Barrero

Best customer service ever !!

Jacques "Deslandes, Owner"

Always have the products I need and excellent services

Jim Mcfadden

Guys are great to deal with…. knowledgeable and helpful
Awsome service👍👍

J.F.

You guys are the shizzle!

G.L.

Quick turnaround, and great price

R.

fast and efficient

S.C.

ease of ordering and staff knowledge

E.C.

Quick service and good product

B.C.

Brenden Clark is quick to response to quotes and very helpful

Dan Gelbart 604-763-5556

Very responsive.

M.J.

Guys are very friendly and accommodating.
Always have what I need.

Heather (Props)

It was my first time at metal supermarkets, and as a female buyer I am typically spoken to or treated differently at these types of vendors. Doug was very friendly and helpful, while also being respectful and went out of his way to make sure I got the quantity of copper I needed. Happy to use metal supermarkets again!

Ariel (Mr.) Palma

Lots of products available.

Darrell "Schmidt, Owner/Purchaser"

Usually you have everything I need the service and guys r very good to deal with

H.B.O.

your web site has a fax number
what was wrong with your fax connection?
you said my order would be ready @ 3:30
WTF

C.S.

more competitive pricing on larger orders

D.S.J.O.

Awesome service, friendly people.

George Lee

Good variety

Raphael McKitrick

Prompt and professional service!

D.F.

It’s a great way for me to get the different product’s I need and very convenient.

Yves Trudeau

Easy to view inventory in the shop, friendly staff and fast cutting

Mike Day

helpful, knowledgeable, quick and friendly

B.C.

Friendliness of the staff 🙂

Darcy Davis

Friendly Staff, Service on demand on most occasions.

Bez Alavi

I like your friendly Customer service and your cutoff box services

David Gray

Staff are excellent. Very helpful, knowledgeable, and always accommodating.

B.D.

The guys are nice ,they had my order cut and ready to go so I didn’t have to wait.
thanks

Stan

The products are always great quality and the service is always top notch.

Everytime I deal with the Metal Supermarkets TEAM it is pleasant, friendly experience because they are knowledgeable and always helpful. They make sure to greet you and offer to help upon your arrival.

Regards,

Stan Schaefer
Anti-Slip Anywhere Inc.
Cell: [PHONE NUMBER REMOVED]

Don

Jeff was excellent to deal with. Gave me a heads up when my order was late. I appreciated that and was able to plan around it.

A.

Fair pricing, variety of material options

K.L.

Very Friendly and Helpful staff

R.T.

The service and convenience are excellent.

I have found the prices on orders for some larger quantities to be uncompetitive.

Tolerances are usually fair to good.

Overall Good

Ray Wood

Good selection; reasonable prices

M.P.

All good

G.H.

The staff is always professional and helpful. We are very happy with your pricing as well.

S.

It’s great service

Nadine Wright

very competent and helpful staff

Dave Gingras

GOOD PRICE. DELIVER SERVICE AND BEING ABLE TO CUT THE STUFF I NEEDED TO SPEED UP MY JOB

K.C.

We order from Metal Supermarkets regularly and never have any issues. Customer service is always helpful and quick with orders.

Joseph Band

Friendly, knowledgeable staff. Great customer satisfaction.

Good selection of material choices.

D.K.C.

Adjust prices

Paul Thomas

What’s needed, when needed. Material quality is always first class.

V.

Professional and patient

M.S.

Everything ! the staff are great and the stock is good

W.A.

availability and selection

Azaad Esmail

service was excellent, beyond expectation
KEEP IT UP

T.B.

Smile once in a while

Geremy Silver

Fair prices, fast delivery and knowledgeable employees !! We have been dealing with Byron for years and are very pleased with the level of service we receive .

Lionel J. Linke

Quick friendly service,
all materials in stock.
Quick delivery and competitive pricing

C.C.

The guys in the Burnaby branch are amazing! Great customer serve and always accommodating…

K.P.

Service is great!

Derek Eng

Dylan was very accomodating & met our requirements.
Excellent service from him

J.F.R.G.

I like the availability, and the service I receive from your Burnaby Store. I work in Film Television Production, everything is always last minute. It is comforting to know that you guys are able to provide what we need in a short time.

G.

Fast service

B.D.

Good product variety 🙄

R.L.

always curtious and polite very helpful

M.T.

fast efficient service almost always have stock and if they dont quick turn around

S.H.

The staff get back to you & are always helpful & friendly

M.S.

great service & knowledge
great selection of products

M.L.H.

always friendly, helpful and quick to respond to my emails.. great group of guys.

R.M.

I have no experience with any other store, but the Barnaby store is great – super helpful staff, great inventory and quick to bring in items they don’t have in stock.

Jason Harvey

Great staff. Very knowledgeable, helpful and nice. Always very easy transactions with these guys!

D.J.

Easy to access metal, prices are a bit steep however.

J.B.

Great cut order all good

Tom "Lynch, President"

What we need when we need it or the following day.
Appreciate there cropping service as well

Kevin Demers

Always friendly, quick and helpful service.

R.L.

Efficient

A.G.

No suggestions, so far.
Thank you

R.S.J.

Service is excellent!!

Melanie Gagnon

Always great service!

L.D.

Service is good, counter sales representatives are well informed, I appreciate the free delivery.

I.B.

lower your prices

Matt Crumm

Friendly, quick service and no minimums.

Hengameh Rahmati

Our cooperation with Metal Super Market has always been a pleasant one.

B.K.

ease of access, variety of options, rapid availability, good pricing and very good people working there who remember me every time

Joe Miljak

Always great and reliable service , great work guys

R.S.

Prompt order fulfillment, delivery option for full lengths.

F.D.

GREAT SERVICE AS ALWAYS

D.P.

The people. You have a great staff and they all seem to enjoy what they do and they seem to understand Metal Supermarkets and our business all work together.

C.C.

Good variety in stock, helpful staff

Jim Mcfadden

Great guys to deal with, knowledgeable and helpful.
Highly recommended

J.A.

Store staff is friendly and knowledgeable, well stocked with basics, clean and enjoyable experience. Poor employee management, development and motivation. Management is questionable. Any business that has issues can easily be traced to bad management, and thats the case here.

A.

Good quality material.

J.N.

Sales staff are great

J.

quick response on pricing and delivery.

Satish Parsad

Excellent Service

Rob Burton

Good supply, knowledgeable staff

Jud Niven

First time buyer here…just a hobbyist. I ordered a block of brass to pick up locally in Calgary. I quickly received an email that the Calgary store was out of stock of what I had ordered and they shipped it from another location to my home, free of charge. Very good experience.

M.V.

Quick phone contact. Friendly knowledgeable help over the phone. Quick turn around time on orders. Prices are very reasonable. And your shop is spic and span.

Trevor Chapman

Staff is super friendly and helpful, the shop is always going out of their way to get rush jobs done when we need them.

Russell Barton

Local stock usually, and quick acess if not local. And, accurate cutting services.

P.T.

Service is quick and online ordering is straight forward. Best is that i can get whatever quantity i need even single small pieces.

C.G.

always prompt, good service. Good products

K.S.

Fast friendly service. Order and pick up in reasonable time frame. Great selection.

A.

The ease of just coming in and finding what you need for small to large projects. Of course everyone would like lower prices but there is an advantage to being able to pull from the left over bins.

H.B.O.

coffee & covid donuts

K.P.R.G.

Fast & efficient. Order is always packaged well and correct

Premila Bhawan

Quick response with various sizes of metals.

P.W.

So far so good.

John Montague

– You usually have what I want in stock
– Your website is my main resource for finding out the sizes of common materials
– As I am close to your Burnaby shop, it enables me to see materials before I specify them and your browsing area allows this.
– Sales guys are pretty helpful
– I appreciate the crop section of end cuts
– Like that I can buy as little or as much as I need

L.S.

Nice selection

G.R.

Great service. Custom cuts at a reasonable price.

J.S.

You have a great selection of metals as well as offcuts for small projects. You have a knowledgable staff which is helpful when making alterations or substutions as well as knowing exact dimensions and specifications when placing an order.

O.M.

Great staff with quick replies and very friendly. Pretty happy with you guys!

Norm Cook

Quick and helpful replies to questions and quotes (Burnaby location). Decent prices and good selection.

M.R.

Reliable, Dependable and quick responses from your team.
Thank you for your continued support.

R.S.

Sometimes you really come through\ on hard to obtain material in smaller quantities for specialty jobs of ours – I’d recommend you to any of my colleagues

M.T.

Great staff easy to deal with . Very helpful and quick delivery

K.B.

Inside sales people helpful and knowledgeable

Tim McGowen

helpful staff
ability to browse
quick service

M.K.

I like to suggest to provide every branch with cutting equipment such as band saw, water jet if possible for prompt service
thank you

Duffy Haigh

Great Service! product knowledge!

R.G.

cold cut saw for faster turn around on smaller items

D.M.

Available in sizes and quantized we need. Thanks

W.B.

Great

D.D.S.

good variety of commonly used metal. good availability. helpful staff. delivery available is a huge bonus. Accounts payable dept is prompt at sending email backup of invoicing to make PO matching efficient.
We like you. Thanks

T.G.

Availability and knowledgeable staff

K.K.

Great customer service and stock on hand

M.C.

Very helpful, and knowledgeable

Roger Ventura

Most of the materials and quantities I need are readily available…If an item needs to be brought in, no problem…I can count on Metal Supermarkets to source it and deliver it!

E.S.

good varity and prices

S.L.

Fast response, easy communication. Easy company to deal with 🙂

L.

The turn around is very fast. There is a variety of stock. The staff are friendly.

D.V.

Quick responses from staff. They are always curtious and willing to help.

S.C.Y.

Great service and friendly sales desk!

Colin Robson (grips)

I have order metal from them whenever I need some and have never had anything wrong. Always the correct measurements and product.

Scott Urquhart

Quick and efficient. Prices are alright.

R.C.

Ease of metal sourcing in small quantities

J.J.

Very helpful and kind customer service.

J.B.

Super friendly and helpful staff. Good material selection.

Alan Waldron

Fast and attentive service! Bending over backwards to accommodate customers. Thanks!

A.

You are friendly, helpful and efficient! Always easy to place and pick up orders.

M.B.

Convenience

Ron Keetley

Everyone is very helpful / professional and giving the best service possible in a consistent
Manner

Scott

Excellent service and selection. A little high on pricing but the service trumps that.
Highly recommend.

Ken Johnston

Great variety of stock, handy locations and good pricing

D.C.

Dylan is fast and accurate and helpful.

T.K.

Salesmen were courteous and helpful. Doug, in particular, was on point. The service from the guys outside was great. Would highly recommend.

C.C.

All the guys answering the phones are amazing! Of all the vendors I phone the people at Metal Super are the best –

C.A.

Accurate and quick. Thanks.

D.S.

So simple to order
Allowed to look through shop and speak to employees (pre COVOD)
Great selection and price for cut ends

K.D.

Good selection in stock and quick, friendly service.

Alex Hart

Your staff was helpful in every aspect of my purchase and loading of the metal was very happy with the service, I was super well cared for

W.C.

simple fast and efficient. guys are friendly and efficient. A small user but it is still very easy for me to get what I want.

Dyan Catamaran

There is a business mind set – it is NOT a metal scrap yard.
There is willingness to find solutions

… It comes with a price tag though

If I can avoid, I would do BUT if I need, I can count with.

Marc Poson

Always have what I want and front counter sales friendly and help full

A.O.L.C.

you guys are great!

T.L.

I would like to have the Richmond location open on Saturdays

V.S.D.

Patient, clear, friendly customer service, fast order pulls.

Ian Collins

fast accurate and friendly

B.D.

Good assortment of inventory

K.D.

Great quality. Stock always available. Fast friendly service 🙂 And reminders if we forget to pick up lol Great staff we have not once had an issue with the service or the product. We highly recommend Metal Super Market
[NAME REMOVED]
head dispatcher & Office Manager
Canadian Doormaster
Burnaby

G.U.

Fast friendly service.

T.C.

Explain the product in detail and be polite. I like your colleague

H.R.

GREAT SERVICE, QUICK TO RESPONSE, MATERIALS READILY AVAILABLE!

Salim Talib

Fast service and customer oriented.

P.S.P.

fast service, and can buy cut pieces

Bill Lawson

EVERYTHING !!!

J.M.

Convenience of a quick turn around time.

Jim Mcfadden

Good guys , knowledgable and helpful

A.K.

I always have a good experience with knowledgeable staff.

Tom "Lynch, President"

With the current goings on your min for delivery is most reasonable and the additional cost for for a small amount is only $30.00 dollars

T.Y.

Yes, it’s good

A.I.

If I am not mistaken the guy that helped me was Brandon. He was very helpful and assisted me to look for the right material that I required. Also my experience with your Richmond location was very good and the sales rep was Paul. You have a great team. Keep up the good work

[FIRST NAME REMOVED]
Hotpaint Refinishing Richmond

Axel Barrero

Always excellent customer service and a very fair price.

R.G.

Nothing as far as my purchase was concerned,it was very smooth

R.S.

Fast and courteous, usually have the material we’re looking for,. and will sell just the amount you need. All in all a good business to have around. – Thanks

R.M.

Friendly sales staff. Matt is the best at what he does. Always so knowledgeable.

L.S.

The ability to pick through the scraps
Have material cut to size
People are nice

D.D.

My last order was fulfilled with accurate cuts and dimensions. Couldn’t wander the warehouse to look at materials which helps inspire other projects.
I think the folks working at the Burnaby location are doing a fine job.
[FIRST NAME REMOVED]

D.B.

It was really good, materials were as expected.

Would appreciate a way to check the progress of my order and have a provided expected delivery date.

E.H.

The staff have always been super helpful. The times I have submitted drawings with orders all the pieces come cut to spec perfectly.

R.L.

Quick and convenient

M.F.

I like the friendly staff, open door policy. Good selection of all types of metals. I like that I can rummage through the Cutoff bins to find that small piece I’m looking for for my next project.

Ardalan Fard

On time. Friendly!

Rob Bertini

When I’m on hold
I listen to your recording
it’s all true
that’s what I like 🙂

Tnx Roberto

Core tool

D.W.

Fast and easy

Kevin Scherger

The sales people, Dylan and Doug were great. They were patient, I was able to have a conversation with them. Quotes were fast, my order was promptly taken care of.

Alex Sekulovich

Quality, selection and price are all great at metal supermarkets!

B.S.

The ease of getting what I need, even when I do not know the correct name/term for it. Phone people are incredibly helpful.

B.B.

You guys are always courteous, fast, and reasonably priced

P.L.

Prompt delivery, and wide selection.

M.T.

Very professional and quick response