See what are our customers are saying about our Vancouver (Burnaby) Store

H.B.O.

good

Wayne Lauschki

fast response
in house shopping on account

S.G.

Fantastic service

Arthur Pridanovs

convinience

Mahmood Lighvani

You guys are the best in class.

D.A.

offer a discount to companies that buy more

J.S.

yo

Bob Street

Ability to speak to a human voice, have input and suggestions when needed from your staff. end to end your service is incredibly valuable for us trades.

Martin

Staff is good and helpful, good stock of inventory, convenient location, prompt trn around

Caster Case Solutions
Martin

B.N.

Fast and great quality material and great selection

Don

Very good customer service
I appreciate the care and attention I receive when I’m dealing with your staff.

DM

Grant Harasyn

We count on Metal Supermarket because they always have what we need in stock and their customer service is outstanding.
Grant Harasyn
Vancouver Art Department Inc.

Brian Despins

you provide a decent selection of product and good service practices

R.K.

You have the stuff I need, I can just go in and order it and take it home. I think the prices are reasonable and you are willing to sell any amount so I don’t have to buy tons when I only need a bit.

G.U.

Quick delivery and friendly staff.

Alistair Middleton

The steal j requested was cut perfectly and I was very happy with the service. Highly recommend.

R.S.

Great service
Above and beyond

David Spears

Availability, precision and quality sales staff

S.D.

Huge choice of material and always fast delivery.

Darcy Davis

Very Personable and listen to requests. Good bunch of guys which help load and do it with a smile. darcy

J.

quick at picking up order from store (business)

Jamie McCrindle

Good prices, fast turn around. As a hobbiest, I love that my metal can be cut to length for me.

Andy Abbott

Prompt and accurate service with competitive pricing. Never been disappointed. Thank You.

J.M.

Absolutely!

D.D.

Even though material availability is getting very difficult to get the service is fantastic, communication is excellent and delivery is very well coordinated.

S.B.

Longer length availability

Jim Hilstad

Very good selection and if one store doesn’t have what you are looking for they will source it at one of the other ones. Overall good service

D.

Convenient and easy to work with.

Paul Thomas

You almost always have what I need

Your staff are very helpful and friendly

A.

More competitive pricing

Kim Sheldon

As a local, high precision machine shop we often work on R&D projects that require lower volume materials at prototype stage. Burnaby Metal supermarkets is my go-to supplier for smaller buys. I always get a fast response, essential when you are quoting, and the staff will offer to help in any way they can.

Narendra Tailor

Quick efficient service.

Jim Mcfadden

Good selection and friendly/helpful staff

M.W.

Service is great, quick response time when I e-mail

R.S.

Finding required material and being able to buy only what you need for the job

V.P.

Service both by inside sales and delivery is great.

J.M.

I have been dealing with you guys for many years, the service is always great! The guys answering the phones are always helpful with making the ordering process quick and easy

D.M.

speed and availability

Corey Brauer

Fair prices and great service!

C.L.C.

dylon and jeff are great to deal with

Reza Saeedi

Friendly and helpful staff, good selection of products.

N.M.

Great customer service!

H.D.

Great service and helpful staff.

G.R.

great product range at reasonable cost

R.J.

Ability to buy cut to size and smaller quantities. Have always had very good service!

Phoenix Gordan/SPFX

The staff are knowledgeable, fast and efficient. No other company gets their documents sent to me in even a remote equivalent of time. If you’re buying metal it’s a flat out waste of time to order from absolutely anywhere else.

G.P.

Convenient source for various metals and profiles in project size quantities. On occasions where they haven’t been able to supply an item, they can usually steer you to somewhere that can.

Adil Tyabji

From order to collection – the process went well.
I was also impressed with the quality of the supplied Aluminium.
Thank you. Adil, Owner/ Operator, BC Coastal Logistics Inc.

R.M.

Staff is always friendly and helpful. Never had any delays or issues ordering from this office.

Nicholas Thoman

You carry most variety of metals If only Metel Supermarket can improve on the time it takes to provide the service.

Nic

I was looking for few round pipes for my back yard project.
The guy at Metal Super Market counter was friendly and helpful. he showed me my options in the shop of pipes, that is a great sale feature because I am not a professional with metal pipes
I wish this company one day would include a welding service for steel and aluminum because I needed someone to weld a plate to these round pipes
This company might not understand the meaning of Diversity in their workplace..
A diverse workforce is more likely to understand your customers’ needs and come up with ideas to fulfill them. Diversity in the workplace will also increase employee morale and instill a desire to be more effective and work more efficiently. This will greatly increase the productivity of your business. I would suggest to their hiring team to include people of different ethnicity
overall great experience with this company

Sam

You are so friendly and easy to find anything we need to supply.

Vince

Good Service and fast delivery.

A.C.

always some the best service of any vendor, and I deal with 50-60

Wilf Wedding

A reliable resource for metal whether it’s rod, sheet, or tube, Metal Supermarket usually has it, and at a reasonable price…!

R.S.

Knowledgeable, friendly and accommodating. No complaints when I change the order 15 times. Fast turn around time from order to pick up availability. 10/10 Would recommend.

M.H.

Friendly staff and fast delivery

E.S.

so far everything you do is good

K.G.

Great staff, very helpful. Quick turnaround from ordering to pick up. Good supply of stock.

Dave Laprise (construction)

Your people are the best and you have everything I need

Nasser Ghanbari

It was very good job.
Thanks for Metal supper market guys.

Richard (lighting)

very friendly ans helpfull

A.P.

all good

D.M.

Fast and efficient service

Ron Keetley

Everything is great
Phone ordering
Professional atmosphere
Polite
Helpful
Speedy services

A.C.

Always cut exactly to size when requested and great lead times

R.V.

Convenient location, most of the time the materials are readily available…

B.G.

fast and good quality service/product

Wayne Lauschki

Quick response with expert know how

Darren Pilling

Staff…plain and simple, great staff.

L.A.P.

Inventory and selection , professional customer service and proven reliability. Thx

H.K.

reliable

Jordan Bromley

Quick response and accurate cuts

B.R.

You can provide smaller lengths with short lead times

Jim Anderson

As a prototype development company, I often need a wide variety of materials and sizes. 98% of the time I can get everything I need in one stop. That alone makes me a regular customer, but the staff add value on their own. I am greeted in a friendly manner and the staff take time to understand the unique need I have that day and help me get what I want quickly and accurately.

With all this is going for it, why would I shop anywhere else? Thanks for all the great service.

Jim Anderson
Anderson Prototypes

S.T.

increase the selection and availability of material.

T.C.

Metal Supermarkets is the BEST business I have ever had the pleasure of interacting with. Your sales people have been extremely helpful, patient, and generous with their time. Well done!

Dan Jepsen

Great staff – great products.

T.M.

cant give a 10 as i’m sure something will go wrong one day. lol

G.U.

Fast delivery.

S.R.

quick and easy

Murray Jarvis

Always have what I need, and fairly priced.

Donald Dawson

Even though we can’t get everything anymore. Less choice. Metal Supermarket tries hard to get what they can carry. Always friendly service.

A.K.

Try providing different finishes to stainless steel & Aluminum. It will definitely increase your market range

G.M.

All good

R.G.

Quick turn around and doing the best for our Company during these times of crisis and volatile pricing from the manufactures.

I.S.D.

You are my go-to for all metal products. If you don’t have what I need and you can’t get it, you are always helpful with recommendations. If I don’t know what I’m talking about, you help me through so I get what my builders need.

H.

Most of the material you have is in stock. The customer service is great, I’ve never had any issues. Only it’s pricier than most suppliers

J.Z.G.

Your fast and easy to work with. You make my work easier.

Omid Manouchehri

Friendly staff and probably fastest turn around when I get estimates. Very happy with you guys!

Keffelew Assefa

1. On time delivery.
2. Quick response for quotation request.
3. Friendly customer service.

D.H.

Convenient

I.S.D.

Quick, easy to deal with, always bills on time

S.C.

easy to use

E.S.

Fast turnaround, good quantity of stock on hand, cut to length service makes quick one off jobs easy to add into production schedule as we can just have dimensioned metal arrive and it can be immediately cleaned and welded.

Had some issues with variation in cut lengths in the past that required rework on our end. Our most recent order was cut perfect, when placed on a reference surface all pieces of the same length were flush and equal.

J.P.

great selection and staff is friendly and efficient

Nairn Grundy

You get what you want..no hassle

Jim Mcfadden

All good…. helpful stuff, good guys good supply.

T.I.

I like the services from Metal Supermarkets Burnaby, Their staff are friendly and helpful getting what we are looking for. The pricing is reasonable.

J.K.

great friendly service!

R.J.

better communication of deliveries !? usually pretty good anyway.

J.D.

Fast response and reliable as always.

S.C.

That you have it in stock.

T.M.

Always fast and friendly service.

Ryan Odonnell

Always have what’s needed available and very fast service.

Ray Smith

Wide range of products available in small quantities for special jobs

Heather (Props)

Everyone is very friendly and helpful, and my order is prepared quickly. There is often someone offering to make my order to my car for me which is a nice gesture.

Bobby Chaukla

Customer service is A1!

Marc Poson

Great friendly front line staff

Corey Brauer

Great service and fair pricing!

M.K.

Excellent Customer Service.

Hamid Vafadar

Super friendly and you can find everything you need.

G.M.

The selection….and off cut section.

M.R.

The Burnaby Metal Supermarket location has always supported my business and request quickly.
I appreciate the team there for they always do a great job.
Thank you

L.C.

Great customer service, I don’t like you guys charge for shipping

Dyan Catamaran

There is always someone picking the phone asap.

Sales strive to find the product I need. Some with more experience than others.

Never a bad or rude phone manners

Two locations helps

…

Sami Ghali

Great team. Great service. Very accommodating. Very professional

S.J.O.

Variety of products and being able to buy the required amount.
.

P.D.

Always fast and professional.

THANKS,

L.S.

Easy to use and nice people working there

R.S.

Always have stock.

D.B.

Service was good

C.G.

Great product, fast service

John Patko

John Patko

Coast Performance Restoration Inc.

Excellent service, very helpful land pricing seems fair overall within the market.

Thank You

H.W.

Good service an available materials.

P.D.P.

A large variety of material

L.S.

prompt and courteous service

D.D.

I don’t buy in big quantities so the great guys in the frontend and shippers will usually accept a cut order in the morning and ready for p/u by early afternoon. Other than the quick turnaround and friendly service I can’t say much more other that drop the off-cut price per pound but I imagine the bean counters have figured the profit/loss ratio………just kidding, had ya for a sec. ddfx

J.B.

Great service quality metals

Shelley Markwart

Excellent customer service

M.L.

Excellent front desk service & knowledgeable staff

C.B.

You are fast and have a good level of stock available.

Paul Thomas

Your staf are very helpful.

You always have the products I want.

You provide the product in any quantity needed.

Derek Sewart

Good products, very consistent, and close proximity to our facility

C.Y.

Wide selection and available very quickly

Keith Set dec

Quick service, and very helpful staff even when you go in not knowing exactly what you want there willing to help out. Also the prices are reasonable. It’s a nice option to have the drops to look over.

Nicholas Thoman

We usually get what we want and most of time in timely fashion.

D.C.

Professional and pleasant staff, though underpaid.

T.C.

Professional, friendly, knowledgeable and prompt

J.J.

Lot of times Metal supermarket available for the steel that we need.
Only thing that want to improve is stainless steel stock. other than that everything is good and satisfy.

Neil "Mcaskill, President"

Great inventory of metals, helpful services; shearing and cutting while you wait. What could be better for a micro fabricator.

L.B.

Excellent service.

R.G.

Great staff, you almost always find what we need. It may be at a premium sometimes but when we need it you find it.

A.P.

speed

R.J.

They do a good job of meeting my metal requirements in a timely manner. Staff are always efficient and friendly.

Roger Ventura

Great stock, readily available with short notice!

Conrad Wood

Your products and services allow me to design and provide unique solutions to architectural challenges for my clients at a good price with excellent turnaround time.
Thank you for your service!
Conrad Wood
Woodco Constructors Inc.

T.C.

convenient and open saturday

S.B.

prompt and friendly service

Jim Anderson

95% of what I use metal wise, I can get from Metal SuperMarket. The staff is courteous and knowledgeable and you feel like you matter when you are in the store. What more can you ask for?? The free coffee probably will return once Covid is over.

Kevin Demers

Good selection of materials in stock and, most importantly, helpful, friendly service.

I.M.

Good knowledge of the products and good assistance

Rod Russell

They had what we needed, when we needed it, and cut it to size for us promptly. Vevex Corporation.

J.M.

The level of service offered.

S.L.

I always like the service that I get and the selection of materials.

M.

people

K.L.

Quick and efficient orders and deliveries!

G.U.

The friendly service and quick delivery.

Nick Vanderkwaak

I’m an irregular customer and appreciate the service I’ve had both by way of phone orders and walk in. The steel I bought recently was cheaper than at the big box stores, and was exactly the shape and length I needed.

E.S.

All my dealings have been good and helpful

G.C.

Small orders, good prices fast delivery

J.J.

We appreciate the fast and accurate service

J.C.

you always have what we are looking for

T.Y.

We want more Stock

Axel Barrero

Best customer service ever !!

Jacques "Deslandes, Owner"

Always have the products I need and excellent services

Jim Mcfadden

Guys are great to deal with…. knowledgeable and helpful
Awsome service👍👍

J.F.

You guys are the shizzle!

G.L.

Quick turnaround, and great price

R.J.

fast and efficient

S.C.

ease of ordering and staff knowledge

E.C.

Quick service and good product

B.C.

Brenden Clark is quick to response to quotes and very helpful

Dan Gelbart 604-763-5556

Very responsive.

M.J.

Guys are very friendly and accommodating.
Always have what I need.

Heather (Props)

It was my first time at metal supermarkets, and as a female buyer I am typically spoken to or treated differently at these types of vendors. Doug was very friendly and helpful, while also being respectful and went out of his way to make sure I got the quantity of copper I needed. Happy to use metal supermarkets again!

Ariel (Mr.) Palma

Lots of products available.

Darrell "Schmidt, Owner/Purchaser"

Usually you have everything I need the service and guys r very good to deal with

H.B.O.

your web site has a fax number
what was wrong with your fax connection?
you said my order would be ready @ 3:30
WTF

C.S.

more competitive pricing on larger orders

D.S.J.O.

Awesome service, friendly people.

George Lee

Good variety

Raphael McKitrick

Prompt and professional service!

D.F.

It’s a great way for me to get the different product’s I need and very convenient.

Yves Trudeau

Easy to view inventory in the shop, friendly staff and fast cutting

Mike Day

helpful, knowledgeable, quick and friendly