See what our customers are saying about our Victoria Store

John Tinker

Fantastic service and always accurate…even when I’m poorly describing stuff over the phone!!!

D.M.

great customer service

Rolland von Schellwitz

Excellent work done quickly by a friendly staff. I ordered 12 pieces of square pipe in a mix of steel and aluminum. They had it cut, wrapped and loaded into my van in 15 mins. Would recommend to anyone.

J.S.

Liked the quick service

M.M.

The staff is friendly and helpful.

S.

Picked up our order and received the wrong product. Had to go back to exchange.

Bob Jestico

Cut to size fast

T.W.

We appreciate the ability to place small orders, your variety of products, your delivery service, and your helpful sales staff. Thank you so much for your years of great customer service.

J.C.

The products were fine but what we had ordered a week earlier was not ready to pick up when we went to pick it up. However the person made up the pieces while we waited.

Malcolm Russell

Person serving me was polite .helpful; as well as courteous.I believe his name was Mike

A.

Fast and convienient.

I.B.

Items in stock

B.W.

Sales could be slightly more organized so as to not get as overwhelmed during peak hours, maybe open a more convenient location, these are just nitpicks though

C.S.

Convenience.

Marco Taccarelli

I’m the owner of Argo Metal Works a small custom metal shop. I love the guy at the front desk, every time I need anything they are able to supply. If they do not have on hand, I get it in a few days.

Mike Grams

knowledgeable good service

Paul Thornton

Metal Supermarkets always has what I am looking for and always provide quick and courteous service. They are my go to store for anything metal.

D.B.

Exceptional service and support throughout. Material was readily available and cut pieces were ready the same day.

Mike Gotto

Always great service ! For well over 20 years I’ve been dealing with the Victoria store and they have never let me down. Great group of guys .

W.H.

Your shipping company failed to deliver so one of your employees delivered it himself after work….. first class service

N.

Fast and efficient service.
Very helpful info from representatives

R.M.

Friendly, quick service

J.F.

Great sellection, prices & service. Also like the scrap bin. The guys there are excelent.

Stewart Cavers

Very responsive and provided exactly what I needed in a timely way. Great customer service.

G.M.

SIZES IN STOCK, WILL CUT, INFORMED STAFF

Peter Boerkamp

i’ve been a Very Good variety of stock that you can actually go in the back walk around find what you’re looking for and then they will cut it up for you right away.

I usually come away with more ideas about projects once I see the variety of their stock so that’s cool

P.H.

Quick service

J.

Lower prices, open Saturday morning.

Doug .

You have a good selection of in stock metal and seem to be able to order anything you don’t have.
Always great, friendly, knowledgeable, and accommodating service.
Doug Rutherford
DRTC Services

Don Potter

The employee was very helpful and I was able to get exactly what I needed.

S.W.

Pricing as it generally defaults to retail on many purchases even though we are a government/industrial customer. As a result we often choose the price point of another supplier (e.g. Island plate and steel) over the convenience of a walk in warehouse.

S.K.

Service is personable and fast. Products are exactly what I needed.

Andre Lavallee

Great service and product.

Matt Stone

The team is great at the Keating location.

J.T.

I like the variety of materials and cut to length

R.C.

Helpful staff, excellent problem-solving (for obtaining material not at hand), reasonable pricing. This is a place I will now return to any time I need metal.

Bob Jestico

Need to open on Saturdays

J.F.

Very reliable and able to meet our needs as a specialized repair shop in Victoria. Great staff and customer service.

L.

Quick, friendly service

M.T.

Jason was great understanding the needs of my company.

M.P.

Better prices…

David Brown

Clean & dry products in a clean & dry facility.

K.S.

Great guys, great service

C.L.

Good inventory and helpful service. Good company to deal with.

S.

Stocking can be a bit of an issue some times, but other than that, nothing really.

U.D.

Very helpful and friendly staff!
Even the Manager helped with loading the material.

Mike Grams

great staff – great service!

W.W.

Some times you have what I’m looking for or have something that with extra work can be made into what is needed

Jack Speirs

Fast efficient service. One stop shopping. Highly recommend

Jim

you have a lot of what I use on hand.

Ray Walker

Pretty much always have what I want and the quantity I want with decent service.

Marco Greco

Excellent quality steel

Gary Moonie

INFORMED STAFF, WILLING TO HELP.

T.M.

There’s always a prompt response for pricing and they are quick to respond, also the delivery is a great and convenient service that is offered!

Mike Gotto

Best service /advice in town

D.

Metal Super Markets has a great variety of metal and they can get what you need very quickly. Cut to size and sheared as well. Thank you.

J.

316 stainless plate and the ability to cut it

E.D.

Its available.

T.W.

Great variety of products and great service.

R.H.

Staff were friendly and helpful. Prompt filling of my order.

Kenny Toews

They have all the specialty materials I need available quickly.

E.

Always have what we need!

Pro Deck Ltd

handy and usually has what is needed

R.Y.

Lots of stock and orders are placed and ready for pick up quickly

Only issue I hear from quiet a few people is they feel your prices are too high to shop with metal supermarket.

T.B.

Always have what I need in stock. Expensive but convenient.

Vince

scotty is friendly, and ive learned so just from listening to him talk about his favorite subject.Always a pleasure when i have an excuse to go in, i missed talking with him during the pandemic.

C.W.

Great service for small users

John Ferris

Great helpful people. I can buy a little or a lot. Will cut to length. Huge variety of metal in every size & shape.

Bob Jestico

close by

T.

Excellent service!

Jon Taylor

Good for quick delivery in the materials available.

M.N.

The price of metal seems high. But there is no competition in town. Love your selection though.

M.M.

Great communications and quick response times on all inquiries. The owner Mark was very accommodating and delivered our large order directly to our work site.

Karen

A very convenient and fast way to buy a variety of Metal locally. Over the years of buying from them l always find excellent iinformed staff who are always willing to help in any way

M.M.

Friendly. Efficient.

Wendy Coates

Responses are always fairly quickly, product us competitively priced and Mark is great!

P.B.

We got exactly what we wanted quickly by people knew what they were doing. Can’t beat thaat.

P.T.

Very helpful and efficient on the phone.

M.

Fast Service asnd items in stock

Lori

Fast, friendly service.

Mike Gotto

Best service in town.

D.N.

As a naive 30-something trying to buy my husband a good Christmas present, I sent a very uninformed email to these guys and they took it and ran with it. Great communication, above and beyond service that they even contracted out parts of the labour so I got exactly what I wanted. Highly recommend. I cannot speak to price, but I wasn’t unhappy and it was about what I expected, even though I had no idea what to expect.

B.

Every time I call, I get good, knowledgeable people on the phone.
I like that.

J.D.G.

Mark’s willingness to help and link us with other qualified tradespeople to help with our project/projects.

Jeffery Brooks

No nonsense. You have good inventory. Easy to get what I need.

C.C.

Great people providing quality material on time, at a fair price. Mark and Mike have always upheld integrity, honesty, and class.

J.F.

Very customer focused I feel. Fairly expensive. The return policy is confusing and hard to find the policy on he web page

V.P.

get rid of wire at the door makes it uncomfortable going there

W.W.

Right products easy to deal with staff

L.

Addressing customers as soon as they show up .. “hi, we’ll be right with you!” .. instead of passing by indifferently .. (it has improved recently however).
W

Kristen Carleton

I love how every single staff member at MS is personable, goes out of their way to be helpful no matter how busy they are (which is ALL THE TIME) and how knowledgeable they are. They keep you in the loop with lead times and always try to get you the best price. Every time I call to ask a question or request an estimate, they keep me laughing while still remaining incredible efficient with my and their time. The products are always what they say they are, and the services offer a lot more than many who only specialize in one area or material. Obviously being a metal convenience store, they would have differentiation in what they offer… but that is what makes them an anomaly and unique. Thanks for all the hard work you do weekly for your customers, you help the job I have to do every day run smoothly as it possibly can! Cheers, Altech Machining & Repairs Ltd. (Kristen Carleton and Staff) 🙂

R.M.

The salesman was very helpful when I was placing my order , explaining other options.
Prices were very good.

Bob Jestico

Quick service, usually while you wait.

R.B.

Fast polite service.

D.W.

Excellent service from all the staff I have spoken to and placed my order with

G.M.

No cutting charges on crops! Friendly helpfull staff.

Scott Steeves

The deals I get on off cuts sustain my cnc bussness!

B.S.

Friendly expert service and quality product!

Raven Kary

Great people
Great customer service
Reasonable prices.

M.

Quick response times, friendly staff!

C.

reliable inventory for small quantities.

David Brown

Wide range of materials stored in a clean & dry facility.

R.B.

Good service friendly help with metal questions. Good selection of materials and high prices!

John

Good service from staff that know metals.

Mike Gotto

Great service !

D.G.

Great staff, have what I need.
It is a bit pricey.

Nycki Samuels

You have what I need. If not you order it in. The service is great! Everyone I have spoken with over the years is knowledgeable, patient and kind.

R.M.

Very prompt friendly service and quick deliveries. I have never had a bad experience in the 30 years I have been doing this job with them.

Jeri Sparshu

How did you know I was there?

F.

Good inventory of all metals and excellent service

Chris Macdonald

Great service and usually what I need is in stock.

J.F.

Personal service

A.S.

Superb, FASt and efficient

Thanks and will come back again and recommend friends

[NAME REMOVED]

Kenn Springer

Great website and easy for us “regular” folks to navigate. Lots of product reference numbers to use for ordering if you need to call. Item is always ready for pickup when I arrive.

L.

Friendly fast service

D.W.

From my first experience with the Victoria division it has been helpful and professional. The service and advise I received from Jason and other staff embers is excellent. I would turn to them first for any of my future metal needs.

N.S.

Service is great! Salespersons are friendly and knowledgeable.

K.C.

Can always accomodate.

scott bungay

Good products and service. Thanks!

easy to get what you need

Bob Jestico

Fast and Friendly

Mark Wolski

Great friendly service snd knowledge

C.K.

The only complaint I hear about MS is prices. This is probably related to your small quantity service which is typically more overhead heavy. Everyone wants more for less….

Have a great and prosperous New Year.

[NAME REMOVED]
Victoria B.C,
[PHONE NUMBER REMOVED]

Karen

Huge selection of a variety of in stock products along with great personal service from the staff

John Moody

Good products, rapid service, great customer service skills

R.B.

Service is good, products are good, prices are not so good!

Ian Brown

Fair prices, prompt service and competent staff.

Ray Walker

You have excellent stock and no bullshit. Same as I do for my customers

D.H.

I was so impressed with the service at Metal Supermarket. Every time I’ve called I’ve received fantastic help. The staff are extremely knowledgeable and make great effort to find or order the metal product I need.

Fred

Good friendly service
Good variety of stock items

Kevin Gilbertson

quick response when asked for a quote.
friendly service.
quick to get in if not in stock.

Ryan Young

Personal service, quick turn around times and product available when needed.

Matt /Chris

Personal service
Great selection

J.B.

Quick response to my designs and was able too fabricate in a timely manner-good customer service!

T.W.

Variety of products, and great service

M.F.

Fast friendly service. Willing to order in what I needed and let me know as soon as it arrived.

M.C.

Good Service and good products

Bob Jestico

If they don’t have it, they’ll find it.

Tony Goodwin

Great service! Advised me how to do my project cheaper!

Susan

Your wide variety of product fill my urgent needs from time to time. Thank you
Jim

D.B.

Products are very clean.

Kevin Orchard

Fast accurate responsive customer service.

J.

good people good service

D.G.

The high pricing makes it difficult to make larger bulk purchases, but the convenience of cut to order is great.

J.

Prices are high but I suppose you have no real control over that.

Colour code your stock and let customers know the colour code: I only use small quantities of steel alloy but it would be nice not to rely on memory for the grade. (I sometimes forget to label the steel once it is machined too.)

Thanks for the good service and for the knowledgeable staff.

Cheers

B.V.

Great advice from staff who are always helpful.

Mike Gotto

Great guys, professional and dependable !

Matt Lester

Fast, friendly, helpful and cost effective. I have been very happy with the service and product supplied.

Gary Moonie

NO CUTTING CHARGES ON CROPS.

J.W.

Friendly and helpful staff!

B.A.

Great service and helpful staff.

M.P.

Good pricing
Product ready when scheduled
Great selection

Tom Mccolm

Large selection of materials. Excellent service from all staff who go the extra mile to meet your needs.
Tom McColm
North Saanich

T.B.

Products available last minute and good variety

Jeffrey Robbins

I need metal, they usually have what I require. We will be using this outlet quite a bit over the next few years as we build capacity.

A/ P

Friendly, knowledgeable and professional..great to deal with

Ron

As all ways the boys do a great job !!!!!!

I.B.

Timely, good selection and reasonable price

Norman Ensil

Service and product knowledge is really good. Staff ios very helpful too!

L.

Product is amazing and the guys are so handsome I am melting like the hot metal each time I come and pick up my order.

Lou Chisholm

Metal supermarket is great to deal with – great service.

L.R.

I found the staff and customer service to be absolutely awesome

Ingrid Gavin

Great range of product, easy to order, fair prices.

R.B.

Always helpful with my questions and they seem genuinely grateful when they thank me for buying from them. Little things really, but it seems to make a difference.

Karen

Knowledgeable and helpful staff and excellent fast communication and deliveries. Metal Mermaid Welding

Clayton Chu

The variety of products is great. Great service as well even through these hard COVID times

K.G.

great fast service! and friendly service

Dan Jenkins

The staff is great, they will go to unbelievable lengths to find you what you need. The best service I have encountered during my business career. I can not recommend them highly enough.

Daniel Jenkins
Business owner

Colin

Nery good service.

M.C.

Efficient Service and Good inventory

S.W.

Excellent customer service over the phone.

W.C.

Very Professional staff, great range of products! Will defiantly be using you again!

Jeffery Brooks

Service and selection.

A.J.

Friendly and accommodating!

P.M.

Friendly local service.

Jason Chipperfield

Prompt service, great selection of metals, friendly & knowledgeable staff.

S.F.

The only difficulty was initially using the online service. Once in touch with staff, we were able to complete our purchases easily. The staff went above and beyond by checking stock on site and delivering what they could of our order that day, as for us it was time sensitive.
They were able to get back to us quickly about an additional more complicated fabrication request. I already have recommended our local Metal Supermarket to others.

Bob Jestico

Phone it in. It’ll be waiting for you when you arrive.

Syruss Winn

Great selection and great employees

service

Andrew

I’m a regular and buy my business supplies 3 times a year and i’m never disappointed!

Andrew Bradley

As usual, good service and friendly

Matt Stone

Keep up the great work!

Matt @ ASL

Helpful staff and a wide choice of materials!

Ben Kadel

Everything was great. It was easy to order, prepared quickly and exactly what I wanted. I couldn’t ask for any thing else.

H.G.

Availability of metals. Friendly knowledgeable and extremely helpful customer service .
Will go out of there way to ensure they can find what you need

B.

Great service

J.K.

Staff is helpful and not phony at all.

M.D.

Service is great . I would have given a 10 but the Victoria store does not carry a wide range of Aluminum Rod under 1/4″ . I machine parts for the hobby industry and need smaller than 1/4″ Aluminum rod for the bulk of my machining .

Ernie

Good fast service

E.R.

The response was fast, and the product was made the same day. Everyone is really nice and helpful.

R.

No improvement necessarily, the way it’s run now.
Koodoos to the crew

Gary Moonie

low cutting fees

Darrin Gilmore

Nice organized shop. Fast friendly service

J.S.

Very knowledgeable and helpful.

K.N.

Great selection, reasonably priced, sales associates very knowledgeable about stock

B.J.

Fast and Friendly

I.B.

Wide selection, small quantitites, cutting service

Chuck Totten

Tyler, mike, mark are awesome to deal with and always willing to do go the extra..

Norman Verbrugge

Fairly priced product. Well organized company with great communication and service.

J.M.

Convenient to where I work, good selection of product

Chuck Totten

Great service very good supply of metal products

Roger Blagborne

Your quick shift in management and operating style to reflect the current pandemic, while continuing to safely support your customers, gives me a very good feeling that Canadian Business adapt and survive. Well Done

Greg

Great personal and ownership

Kenn Springer

Your market niche is narrow and specific which allows you to be very knowledgeable about your products which in turn makes it easy for your sales people to suggest options and alternate products when they understand the customer’s needs.

Keiran Rampon

Absolute beauties over at Keating. Especially Riley!

A.M.

Super friendly and easy pick up system

Sheldon Siegal

The staff and owers are great.
Very skilled. Always ready to help or accommodate.
Had extra request (clean cosmetically, as my sheet metal was for cosmetic use) well done!

P.S.

Very helpful fast service during difficult times.

C.G.J.

competitively priced.

Derek Young

Excellent service
Derek

J.D.

Great – Thanks!

M.

Your service and your product

W.F.

Great product.
Amazing Service

Thank you

D.

Prompt, professional and friendly service. Always have the strange stuff that I need in stock.

Jeff Liot

Good selection. Cut to size. No minimum

B.

I’ve found your service to be very good

J.T.

Prompt, accurate, friendly but professional.

R.M.

Friendly staff that “go the extra mile” !!

D.B.R.

Friendly staff – where everybody knows your name

H.C.

Fast friendly service

H.K.

The service and kindness of your associates, this is what I pass on to people when I speak to them about your company .

Ian Vantreight

The service I received from the Owner, Mike was very personal, thorough and helpful.

Andrew Bradley

Great service, reasonable prices

L.

Okay … often the 1/2″ 6061 aluminium 1/16th wall tubing (pipe?) I use for polespears is marred or gouged from shipping which takes me a lot of extra time to polish out to the chrome like finish required.
Walt Deelman
[PHONE NUMBER REMOVED]

E.

I had a very small order and still they spent the time required to get it right

M.B.

Super!

B.F.

Good selection of products, quick service