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See what are our customers are saying about our Kitchener / Waterloo Store

5 Forwell Rd., Unit 4, Kitchener, N2B 1W3

4.9 Star Rating - 230 reviews

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Louise

June 9, 2022

Lex and her team are amazing to work with! Always quick to respond to any requests and a pleasure to deal with.

Highly recommended

I.T.C.

June 13, 2022

Love the quick turn around.

L.S.

June 9, 2022

For small projects, this is the easiest solution to your metal needs

J.W.

June 9, 2022

Fast delivery

Stephen Franklin

June 2, 2022

Always quick, knowledgeable and helpful!

A.H.

June 2, 2022

Very friendly staff and easy to place order and pickup material within the same day.

M.B.

June 2, 2022

Excellent service and good products

A.V.

June 2, 2022

Very affordable and great service!

Robert Villeneuve

June 2, 2022

Friendly service, prompt services, fair prices for small quantities

L.M.

June 2, 2022

Usually always have what I’m looking for and are always quick about it

J.P.

June 2, 2022

I like that I get things cut to length, and almost always, they have what I’m looking for.

J.T.

June 2, 2022

Great products and customer service has been great.

Always a quick response on quotes.

P.A.

June 3, 2022

No one vendor is perfect.

I have not had any I have not had any issues with our branch/store.

Sometimes the pricing is high due to the fact that you have to bring in a full length for a cut piece, but this is expected.

T.H.

May 16, 2022

You have most products we use in stock

A.R.

May 12, 2022

Good quality and quick service.

J.C.

May 6, 2022

Star was very friendly and help me get what I needed.

J.

May 5, 2022

Got just what I needed i
When I needed it
Easy to order and great service

jeff

April 12, 2022

Service is amazing and the people are good to deal with.
Inventory is alway available!
Overall a good experience.

Genadi

April 7, 2022

Highly Recommend!

J.F.

April 6, 2022

Easy to order with material cut to my needs. Quick prompt service. Wide inventory selection especially with the market volatility of today.

Donny Raydke

April 5, 2022

Petro and Lex are 10’s

Dan

March 3, 2022

They were very fast and cut my pieces to size which saved me quite a bit of time.

K.B.

March 2, 2022

Quick response and good product selection.

Don

February 16, 2022

Very nice people to talk to and do business with. Always very helpful

Keith Simpson

February 9, 2022

I can get whatever I need within a few hours

P.B.

February 9, 2022

great product great service thanks [FIRST NAME REMOVED]

Curtis

February 9, 2022

Rapid response
Accommodate after hours pick up

Paul "Pink, President"

February 9, 2022

The support and customer service offered by the staff at the Forwell location is superb

K.

January 13, 2022

Fast and very easy to work with. Had our steel in record time.
Thanks

J.R.

January 6, 2022

once i knew what i wanted it was very easy to order it, and your staff was great. As a side note, baking sheets sell for almost $200 delivered. You should consider creating them for local bakers given the rise of the home bakers.

K.

January 6, 2022

Quick service, decent stock.

Irma Toth

January 6, 2022

I am very pleased with the employees – they were very helpful and responded immediately to my needs. They provided options for me and helped to make decision. Very very friendly employees.
Will shop there again for sure!

Reinhard Drobig

December 14, 2021

I got exactly what I asked for. The service was fast and very friendly

Todd Snyder

December 14, 2021

The staff is great. Kudos to Lex and Petro. They always make sure that I am a priority and have what I need.

Rob Richmond

December 14, 2021

Service is always great, even in these trying times! Good job Lex, Petro and the rest of the guys!

M.

December 14, 2021

convenient to be able to order small amounts

S.

November 16, 2021

Service was great, will be coming back.

M.B.

June 2, 2022

Great Service, Great Products

J.C.

November 9, 2021

Excellent service and reasonable prices.

Ben Hansford

November 9, 2021

Great to deal with. Very helpful

M.G.

November 9, 2021

Great customer service and delivery of high grade products.

R.N.

November 9, 2021

Very quick response and pick up time for my order.

Bob Bateman

November 9, 2021

Quick response and turnaround time

B.K.

October 13, 2021

Good service. Fair prices. Good selection.

S.U.

October 13, 2021

Always there to help out trades based education classes! Thanks for your support!!

A.R.

October 6, 2021

Really impressed at the quick turn around time on a small project that would be easy to push asisde. Thanks

J.M.

October 6, 2021

Good prices, helpful staff

D.R.

October 6, 2021

Quick service (ready the same day), and good prices.

Jeff Peddle

June 2, 2022

Very friendly, and helpful service. Exactly what I want, every time…cut to spec.

R.W.

September 9, 2021

Exactly what I ordered quick turn-around time impressed

B.W.

September 9, 2021

Convinent and decent pricing

Len Van Wonderen

September 2, 2021

Cut to size pieces in smaller quantities.
(6 to 12)
All pieces are cut with +1/16” added to the length.

Mark Schmidt

September 2, 2021

Good materials and good service!

D.H.

September 2, 2021

Great service

D.

February 16, 2022

Lots of Stock

Aren Green

August 11, 2021

Quick response.

J.C.

August 11, 2021

Good Stock of materials.

Susan Carter

August 9, 2021

I was pleased to find out that I didn’t have to buy a new outside gate for my yard and that I could order metal to fix up my gate and it looks great!
Anytime I need a product like this I highly recommend Metal Supermarkets👍

Larry Heimpel

August 5, 2021

The service was a pleasant surprise, very helpful, online quote requests were quickly turned around. Ordered material was available within hours of confirmation. Products were perfect for my project and exactly as described online. Definitely will go back for any metal needs and will recommend to all.

K.M.

August 4, 2021

Metal Supermarket’s inventory and ability to source odd shapes, sizes and metals is great for DIYers.

T.C.

August 4, 2021

I like that they usually have Stock on what I need

H.

August 4, 2021

Great customer satisfaction orientated people,
Really easy to place an order over their website.

Faith Ari

August 4, 2021

Easy and helpful purchase process.

K.Q.

July 12, 2021

friendly peoples
can handle small orders

D.B.

July 10, 2021

Very impressed with timeliness and accuracy

Jon Hannes

July 10, 2021

Professional and friendly…. plus Lex and Petra are good people too.

Chris Helmer

July 10, 2021

Online ordering process was easy and efficient, and my order was processed very quickly.

Overall a great experience.

T.N.

July 12, 2021

More accurate cuts, the 6″ diameter pipe that I ordered was almost 1/8″ out of square from one side of the pipe to the other side! The other end of the pipe that wasn’t cut was square.

Ray Carney

June 4, 2021

Polite, Fast, efficient good price. Exactly what I needed when I needed. Actually I was surprised it was available as quickly as it was. I found the website very easy to use. Very quick and so easy.

R.M.

June 3, 2021

Fast service good prices

Todd Snyder

June 3, 2021

Generally you have everything I need in stock. Also the service particularly from Lex and Petro is outstanding.

L.W.

June 3, 2021

Good prices on small qtys of metal and quick quotes. The info on the web is really useful for deciding which steel to use.

Alan Paulin

June 3, 2021

This was my first time purchasing steel building materials. Petro was extremely helpful and when I placed my order, it was available same day. Thank you!

M.C.

June 3, 2021

Convenient

P.S.

May 20, 2021

Handy for small orders.

Tam

March 14, 2022

QUALITY PRODUCTS, QUALITY SERVICES.

C.B.

May 13, 2021

Fast and helpful

M.C.

May 12, 2021

You were honest with me. And helped me with an issue.

S.S.

May 12, 2021

Quick service

H.T.O.

May 12, 2021

Good

Alec Leslie

May 6, 2021

Metal Supermarkets provide access to metal products that are just not available at a retail level from anyone else.

B.D.

May 6, 2021

Everything worked the way it’s supposed to work 🙂

T.P.

May 5, 2021

Prompt, efficient, competitive

C.V.E.

May 5, 2021

Easy to use website, prompt and friendly service.

T.R.

May 5, 2021

Lex gives great customer service.

B.T.

May 5, 2021

Great to deal with, got exactly what i wanted, and turn around was within the day.

Z.R.

May 5, 2021

Fairly quick and easy.
Prices are reasonable.

Leo Bahr

May 5, 2021

The service was very good

G.D.

May 6, 2021

Your system, supply, and customer service is excellent, and I know that costs money to do well. That said, it does feel that your prices are outpacing others, and that is the only reason I have gone elsewhere lately.

K.K.

May 5, 2021

Prompt response and quick service

Bob Hulley

April 12, 2021

God service.

C.M.

April 9, 2021

Friendly staff, good products, good prices, easy pickup.

R.C.

April 9, 2021

It’s convenient and easy to use for small purchases.

Shawn Bowman

April 5, 2021

always in stock and available

J.B.

April 5, 2021

Fast, economical, and available.

C.F.

April 5, 2021

The quote process was exceptionally quick and the price was fair. Payment was easy, and all I had to do was show up, call them to advise I was there, and someone brought the goods out for me to load up (this is the Covid-era, remember). Nothing better than simple, quick, and safe.

Scott Halstead

April 5, 2021

Quick and easy and very helpful

D.H.

April 4, 2021

Fast service on my quote.

Len Van Wonderen

April 2, 2021

Good assortment of metal forms, angles, etc.

Cut-Off pieces could be better.
When the blade cut is not straight … you should allow a slight increase in length.

I had to scrap a few pieces of small tubing from my last order.
Mar – 2021

Wilfred Doll

April 2, 2021

service was fast, friendly and uncomplicated.

Robert Villeneuve

June 2, 2022

Very friendly staff, stock turnover time is efficient

Stan Siderius

April 2, 2021

Always helpful

Gary Cluthe

April 2, 2021

Good service.

S.B.

April 2, 2021

The convenience of having materials readily available in the sizes/amounts I need.

M.B.

March 2, 2021

Excellent service and great products

K.T.

March 2, 2021

Fast courteous service

R.

March 2, 2021

Quick service. Good supply

Cody Mondy

March 2, 2021

always right
always on time
always friendly
always willing to help

D.R.

February 11, 2021

you have product , can modify if needed and often same day service.

J.

February 9, 2021

Good customer service. Fast. Lots in stock

T.W.

February 5, 2021

Quick and courteaous.

R.W.

February 5, 2021

1) Metal factory cut to within 1/8″ of an inch to specification.
2) New steel, probably stored inside, no rust.
3) Competent employees who understand the customer requirements

Ron Berti

February 4, 2021

excellent customer service!

R.R.

February 4, 2021

Service is great

J.R.

February 4, 2021

good service

J.P.

February 4, 2021

Good quality
Good service
Friendly and responsive staff

David Nenadov

January 18, 2021

Great service. Fast and friendly.

Steve Wagner

January 6, 2021

Service was fast… even during these Covid times… I was impressed.

Thank you for making our order happen so quickly.
Steve

Neil Whittaker

January 6, 2021

The order was filled quickly and accurate. The web site was easy to navigate.

J.K.

January 6, 2021

Awesome job helping me out in a tight pinch.

J.S.

January 6, 2021

Expert advice and fast service with high quality products!

J.K.O.

December 11, 2020

excellent service

Sean Parkinson

December 10, 2020

Very polite and accommodating, perfect for my small quantity needs, service was friendly and proper covid procedures were in place, highly recommended for fellow small time fabricators

K.S.

February 9, 2022

I get whatever I need quickly

Roger Marsh

December 4, 2020

Good selection, no need to order large quantities.

M.B.

November 13, 2020

I would like to thank the kitchener office for their accuracy of my cuts and needs. Also their professionalism. Great job and keep it up!
[NAME REMOVED]

Mike Brenneman

November 11, 2020

service is quick simple and reasonably priced

B.W.

November 4, 2020

The staff were very friendly and very helpful always with a smile or a good word

J.B.

November 4, 2020

Able to buy just what I need.
Usually have what I want in stock.

M.C.

November 6, 2020

They’ve always been helpful.
The only negative comment I can make, is that there are materials and sizes listed on the website that they don’t carry. They have always tried to help suggest and alternative that they do stock.

S.B.

October 2, 2020

The staff is very personable on the phone and in person. My order was filled as I waited and it was all done with a smile. In this odd stage of social and physical distancing, good customer service is so important and on a Friday afternoon it was certainly welcome.
Thank you!!

Dirk Hamoen

October 2, 2020

Good variety, sensible staff.

T.B.

September 16, 2020

So glad you guys are open again! Lexi is always so helpful. I’ve dealt with other Metal Supermarkets locations and have never found them to be as helpful and fun as the Kitchener location. Thanks

Larry Fawn

September 15, 2020

Staff was very helpful!
They have helped me out on numerous projects.
Always friendly and chipper.

Wayne Farrow

September 12, 2020

Everything cut to size and in a nice bundle when you pick it up great service!

Shawn Bowman

September 10, 2020

always available and on time

O.B.

September 10, 2020

better stock selection, in stock

Eddy Castillo

September 4, 2020

In the middle of restrictions for the current pandemic measures, we got a reasonable fast and acure service. We are satisfied with the products and service provided.

D.R.

September 3, 2020

Fast service and great prices what is not to like

Stan Siderius

September 3, 2020

Staff are the Best!!!! Always there to help. Prices are reasonable

Justin Sproul

September 3, 2020

I believe that your web-based service along with your in house service teams are all top-notch. The entire team works well to ensure your order is complete, correct, and that they answer any of your questions or quoting needs in a very timely manner.

I appreciate the service I receive. thank you!!

thanks,

Katalyst Forge and Metalworks

G.

September 3, 2020

Increase variety.

S.P.

September 3, 2020

Price & service was excellent

Thanks

Parker Murakam

September 3, 2020

Great selection, stock and service!

P.W.

September 3, 2020

I’ve Always rec’d Excellent Customer Service from the entire Staff & fair pricing from your Kitchener, Ontario, Location, Thank You

T.H.

September 3, 2020

Big selection of products

P.H.

August 13, 2020

Lots of product and good service.

H.T.O.

August 12, 2020

Good

M.K.

August 12, 2020

I can buy small lots quickly, you are able to do simple processing for me (cutting), I can see online the profiles you typically carry. Easy to work with 🙂

S.H.

August 10, 2020

Great for metal of all kinds, cut to length on the spot. Needing to call in order for now is OK but might not be able to get it the same day.

R.D.

August 5, 2020

the staff I spoke with were most helpful, and the pricing was very reasonable

W.H.

August 5, 2020

Very friendly and competent service. Fast follow up. Fair prices.

M.P.

July 15, 2020

Employees are helpful, knowledgeable and easy to deal with keep it up!

Jose Tarazona

July 15, 2020

Offer an excellent service.

M.B.

July 15, 2020

Friendly fast service. Pleasure to deal there.

J.O.

July 9, 2020

Price, quality and service. All have been there with my orders over the years. Also a knowledgeable staff ready to help with suggestions.

Tim/Julie Kingsbury

July 8, 2020

Flexible, great customer service , great knowledge.

Jeff MacLean

July 8, 2020

The 01 tool steel makes very good knives. Very fast to have your order ready.

Royce Reid

July 8, 2020

Fast friendly service

M.G.

July 8, 2020

The service was quick and efficient.

My only concern is the disconnect from the online quote and the available quantities in store.

Material quoted was out of stock in store.

I don’t request a quote online anymore, but call the store directly to get the prices and material availability.

Thanks,

[FIRST NAME REMOVED] D.

B.H.

June 9, 2020

Timely and effective service.

J.J.

June 9, 2020

It’s generally available as needed

T.C.

June 3, 2020

Great service

Gill Lesperance

June 3, 2020

Good service from people who don’t talk down to you for not knowing all the lingo. Always working to find you what you requested or an available alternative.

C.P.

May 4, 2020

Good customer service and fast turn around time.

Joe White

May 2, 2020

Your staff is well organized, timely, and very courteous. Completely opposite to your Cambridge store.

Steve Marrier

May 2, 2020

Great Service!!! Very Fast!!! Great Prices!!!

Ron Berti

May 2, 2020

It’s all about the people. It is very telling of a company when you walk in and see the employees having fun with customers, smiling, and happy to serve you. Lex and Pedro have gone that extra mile for me (more than once) to help me out.

John Geissinger

May 2, 2020

I was very impressed with the speed, of getting my order ready.
Due to covid,.that was a great feat.

F.M.

May 1, 2020

only ones who have many different sizes of sheet metal

K.S.

April 4, 2020

you get exactly what you need

Todd Snyder

April 3, 2020

Products are just products. It’s the service that makes the difference. Petro and Lex are the best that there is.

Aaron

April 3, 2020

Fast response, friendly service, professional staff. I was able to pick up a (small) order 4 hours after I placed the order which was great.

J.P.

March 4, 2020

the company has always went to you for their steel needs as they know they get what they need.

Mark Gaboury

February 15, 2020

Metal supermarkets has knowledgable staff and lots of inventory.
They are also willing to cut pieces to size, which saves us time.
Thanks for the service!

Steve Kufske

February 12, 2020

Fast and friendly service

Dave Hollinger

December 20, 2019

Every visit has been good. The staff always have recommendations and service is as promised!

David Hollinger
Wonders-of-Winter
A Festival of Lights in Waterloo Park
www.wondersofwinter.ca

[EMAIL ADDRESS REMOVED]
[PHONE NUMBER REMOVED]

Gabe Gartner

December 12, 2019

Its a pleasure dealing with Lex at the Kitchener Store. They always have what I need and always provide prompt service on all my orders. Everyone at the store are friendly and knowledgeable. They cut to length which is a huge added value and time saver for me.

Elgar Vaivars

December 12, 2019

Most products needed are available. Either in stock or within a day or two.

B.H.

December 12, 2019

Add bookmarks to your metal reference guide pdf for easier use and navigation

J.C.

December 12, 2019

Wide range of materials, and cut sizes.

A.

November 12, 2019

Friendly customer service

I.S.

November 12, 2019

More inventory

T.B.

November 5, 2019

Great service and reasonable pricing!

Scottie Wood

November 5, 2019

The customer service at Kitchener Metal Supermarkets is outstanding and the representatives are wonderful people to work with.

Mike Willis

November 5, 2019

Fast reply to an online quote, good stock and fast friendly service when I went to pick up. Good pricing

Dean Farrugia

November 5, 2019

Service at the desk was very curtious and polite. They knew my time was valuable at this visit and made quick work of getting me what I needed and back to where it was needed.

Mike Bennett

October 12, 2019

Readily available in a timely manner. Able to get price and availability quotes electronically.

T.G.

September 17, 2019

MSM finds what we are looking for 90% of the time.

H.T.O.

September 16, 2019

O.k to me

M.

September 10, 2019

Availabily of materials is excellent – customer service excellent also.

Todd Snyder

September 10, 2019

Outstanding service from Petrol and Lex.
Great selection of products and a good value.

D.L.

September 10, 2019

Most of what i need fr my customers is always available… kitchener location i deal with lex and customer service is 100%

B.

August 15, 2019

Open Saturday morning. and fair pices

P.W.

August 13, 2019

Kitchener Branch has Always looked after every Request we send them, Thank You, [FIRST NAME REMOVED] R [LAST NAME REMOVED]

K.

August 6, 2019

Great service from the staff.

Susan Aquilina

July 8, 2019

Quick email response, knowledge of the product and friendly personnel.

Jordan

July 5, 2019

The sales associate by the name of Lexi has been very knowledgeable and a pleasure to deal with so much so that I’ve stopped doing business with my previous supplier of metal and now deal exclusively with metal supermarkets kitchener even though it’s an hour drive for me.

Mark Gaboury

June 18, 2019

Friendly staff with good selection of inventory.

Kim Le

May 9, 2019

I don’t know about the products as this is not my area of expertise. So far the products all seem to be suitable for the job at hand. It is more the service that I totally appreciated. Lex and the guys always went above and beyond to help me each time I visited the shop. Lex is full of good information and connections and was willing to help provide some of that to help our business in another area when we were in a jam. The guys were always great about helping me to take the products out to the van.

I would definitely recommend Lex and her team and will surely be back!

Jorge Cruze

May 8, 2019

Custom cuts.

D.R.

May 8, 2019

You have stock on what need and can be ready for same day pickup.

Uli Furtmair

April 16, 2019

Great service, great ordering very nice staff

C.G.

April 9, 2019

Petro very professional to deal with.

Dwayne Latford

March 5, 2019

Usually have exactly what i need or they can get it quickly

D.V.

March 4, 2019

great response and service.

I.S.

February 11, 2019

More inventory

T.T.

February 8, 2019

Fast delivery

S.D.

February 7, 2019

Have always received great service at the Kitchener location – friendly staff, quick response to odd queries, and great Halloween costumes : )

Holly Delacour

January 12, 2019

Love your products. Quick and Friendly. Lexi is always able to help me with my little pieces for my decor projects. The prices are fantastic compared to anywhere else and you are always able to get what I need.

D.M.

January 12, 2019

Fast, Friendly. The fact you cut to size is great. Everyone there is always great and friendly – even when they are extremely busy.

Jeff J.

January 12, 2019

Staff is Great!!! Lex and Rick are always so helpful with my projects. Thanks for being open on Saturdays! You guys always have what I need.

A.M.

January 11, 2019

Fast friendly service!!

S.A.

January 7, 2019

Small quantities not a problem.

Paul Schertzberg

January 4, 2019

You have when we need it.

Brittany Botosan

December 12, 2018

Staff is always very helpful and knowledgeable.

J.L.

December 7, 2018

Service is always available and requests are handled quickly and efficiently.

Hung "Truong, Owner"

December 5, 2018

GOOD SERVICE

L.M.

November 6, 2018

Very Helpful customer service staff.
availability of product is extensive.

S.D.

November 6, 2018

Convenience

J.B.

September 7, 2018

Very helpful and knowledgeable. Have already recommended to many!

S.C.

September 7, 2018

Professional attitude

D.M.

August 17, 2018

Very handy and the staff is friendly and helpful

B.K.

July 16, 2018

Friendly customer service.

J.C.

July 10, 2018

Able to buy small quantities and supply and shipping fast.

A.

June 14, 2018

Always providing what we order and on time!!

M.B.

June 14, 2018

everything

P.S.

May 15, 2018

The convenience of picking up material, I would other wise days. also the cut to size without having to purchase a full length of material.

I.S.

May 9, 2018

More inventory.

N.B.

May 8, 2018

Convenient and courteous service