See what our customers are saying about our London Store

Sergio Capote

Great selection and fast availability.

J.P.

They are very friendly and efficient. the product is ready for pick up when said it would be.
Many are not. We have been purchasing steel form them for some time and would recommend them to anyone who wants steel.

E.D.V.

Efficient, cost effective products and service.

J.

Great help, know what they’re doing, very helpful. Have pretty well everything I need, and if they don’t have it , it doesn’t take long to get it in.

M.G.

Never an issue with product..
you have very good staff at the London location.

B.W.

All the staff in London are excellent and very helpful. Great place!

J.B.

Great for our needs. When we need a smaller piece of something it is usually on hand at the London location. Very convenient.

P.

Good source for little pcs of material or specialty.

G.T.

good enough

B.K.

Selection

A.G.

Staff is knowledgeable and very helpful!

Tom Mckay

Very Handy for small purchases.

J.P.

you are always ready to help and you always come through with what we need

J.O.

Lots of products
Good service

B.W.

Very helpful and Always accommodating

John Fawcett

Fast service, large stock and fair prices

Rob Woodford

Very fast, efficient and friendly service!

Dan Aube

Top notch.

H.O.

Price

S.U.

Friendly, knowledgeable staff. Excellent variety of inventory.

Robin / Albert Hoogendoorn Jr.

Everything! Ease of ordering, receiving correct product, competent and knowledgeable staff.

J.B.

Great service. Staff is excellent.

Lorei

Metal Supermarkets in London Ontario have been a great help to DuraCap International Incorporated for years. The personnel at that facility are extremely accommodating in finding the perfect material solution for our maintenance and machine repair requirements. We trust them to either have the material in stock or order immediately – otherwise they have recommended other possible sources if they cannot help. In the event we are unable to enter the store due to – for example CV 19 concerns – they find ways to understand what you need and still have that material available for remote takeout. Very good crew of individuals working there.

K.R.

Lots of products cut to size

Earl Hoy

always get what i need and the guys are awesome…..

Ross

I really appreciate the ‘spontaneous support’ for my requests. My industrial clients expect this from my business, so I also look for this ‘business approach’ from my vendors.

J.M.

Good friendly service. Good value for money. Large inventory

K.C.

Thank you for your business.

J.K.

They guys are great and I can get small stuff cut to size when needed

G.T.

good enuff

M.

Fast, friendly and always have what I need

P.K.

Stock More sizes Of steel

B.K.

Variety

Keith Hall

Great Service and timely from your London loction, Usually has what I need in stock big or small order. If they don’t have it in stock They have it in stock ready to be picked up in a few days.
London’s Location is great.
All the guys there seem to be very Knowledgable about the materials and able to suggest the best material for the job when asked.

M.D.

Good products and service. Happy to order from you guys!

M.G.

Quick Custom Service

M.D.

Knowledgeable friendly staff and prompt service

S.U.

Friendly, very knowledgeable staff, great selection and inventory.

R.

STEIN DOES NOT USE MS AS MUCH AS WE DID WHEN I STARTED HERE 8-1/2 YEARS AGO -BASICALLY PRICE. WHEN REQUIRED I FIND YOUR STAFF THE BEST TO DEAL WITH.

V.H.

I have always recvd the product I asked for & with prompt friendly service

B.J.K.

Knowledgeable friendly staff that have been at the same location for a number of years.
I like to walk in someplace and be greeted by name.
I always feel that the staff are doing their best to do a good job for me and the information and recommendations they give me are sound and accurate.

Rob

always treat me fair

Dan Durnez

First and foremost is the staff at the London Ontario store; they are very helpful, courteous and most of all very knowledgeable people!
Second is the fair pricing; it seems to be very competitive.
Last is the inventory of product; well at least it fits my needs.

Dan Durnez
O-O
D&S Auto Ltd
London Ont.

B.W.

Very helpful

K.

Excellent service and friendly staff.

Availability of products.

Clean and save area.

J.

You have everything! In small or big quantities! You have solved a lot of problems for me! Thanks

H.C.

large inventory and ability to buy large or small quantities. Only what you need.

J.K.

Availability and knowledgeable staff

Dieter Vogelsang

Prompt and fast service easy to reach.

J.O.

I appreciated my order being ready for a quick pickup. Staff was friendly and helpful.

T.M.

Products and service

Joe Bechard

I love the service.. No body can beat the service that Cliff or Pete give you .. Your not sure about something ,they will help you out.. give you some idea’s . I wouldn’t shop anywhere else.. They’re cape crusaders of metal world .. Like Batman & Robin

B.J.K.

terrific staff with limited turnover

R.

More variety of metals

M.

Always have what we need when we need it. Good quality and good service

S.N.

Good service and staff
Good quality of product

Dieter Vogelsang

Nice clean shop with very helpful staff. The crew there is just awesome.

Stan Uher

One-stop shopping, knowledgeable staff.

Stefan Cartmale

Good selection and stock. Friendly and helpful service. Customer care and quality products. All around great business!

Dan Lucier

Professional, knowledge and prompt response.

D.S.

Great service .
Always have in stock when needed.

R.B.

Easy to do business with. Quick and accurately filled my order.

Joe Bechard

Steel is Steel , not much different in steel from one store to the other .. What makes the difference is the service . That’s what I get from Cliff & Pete at the London location . They give there time and help . To make sure your getting the exactly what you need for the project.

R.A.H.J.

Our orders are always accurate and ready when specified, and we are always treated in a friendly and courteous manner when we phone in our orders.

Anthony

great products. great service!

A.B.

Pricing is a little high.

R.

Staff is excellent – Pricing is out of whack and that is why we had to go elsewhere – Stein uses MS for small qty RUSH Requirements only.

E.D.V.

Availability of product and quality of service each order receives.

Brian J. Kerr

Easy access, inventory and friendly knowledgeable staff

Scott Silvo

Thanks for all your Help. Great Service.

E.G.

Fast

J.

The staff is friendly and have a wide variety of materials.

Tamara Kaikkonen

Customer service was excellent and response was very quick.

B.P.R.

I spoke with Maheen via LiveChat, he was very helpful and inspired much confidence in your organization. Thank you Maheen!

John Carolino

Quick, friendly and knowedgeable product and services!

M.

Be closer to the hiway

B.W.

Order was handled professionally and quickly, with good advice in response to questions asked.
Thanks very much

Terry Vatcher

I’m a home DIYer. It’s so handy to be able to get just one piece of whatever I need, whether I’m fixing an awning or a bbq. Cut to size to. They respond to emails quickly and my order is always ready for pick up when promised.

Joe Bechard

Love the service I get at the London location.. I go into the store with idea, not sure what I really need as far as thickness. Talk with Cliff or Pete they show me my option and what they think is the best bang for my buck . And they are dead spot on and correct .They’re eager and fast to fill your order . Large orders are done on time, wrapped in plastic. These two guy’s know the meaning of service. It’s great .

S.U.

Great availability of specialized items. Fast and very helpful service.

L.D.

they had the unique thickness and size of copper we required. even thought the quantity required was minimal.

B.J.K.

easy access to small amounts of material and great staff to help me out

Zoltan Komaromi

Custom orders, always great service, friendly staff. My favorite metal store.

W.H.

right one great dilivery

Mark Legge

staff are super helpful and knowledgeable .If its not in stock their can usually have it the next day

Indiva

Service is top notch.
All the Boys are knowledgeable and jobs get done super quick.

P.A.

Close convenient and in stock. Friendly too.

Gord Block

Great service and customer care.

G.F.

There is a lot of material available on site and if you dont have it you can get it quickly. Prices are good and the location is convenitent. The people of site are also very friendly and helpful

P.

Great staff and service

Brad Zimmer

Great service very accommodating and helpful

L.S.

Very fast and reliable

B.W.

Service was very good, questions answered quickly and professionally and most importantly I believe pricing was right.

Ross

As spontaneous as any invention process needs to be, Metal Supermarkets has backed me up for a significant portion of my project materials.

Jason Pattison

Great people great service, fast and very reliable!

O.P.P.M.I.

better selection of tool steel and stainless (304)

J.C.

Good service in a timely manner for example if you say I’m going to get a quote I do in good time.
Appciate the time spent and your prices where quite competitive [NAME REMOVED] KEEP UP THE GOOD WORK

J.

Good quality and great service for getting pricing and delivery back to me.

T.K.

Always helpful and quick to fill an order. (Even though I’m just a hobbyist that orders only a few times a year).

A.M.A.P.

Very quick response to my email asking for a quote
Quick delivery
Polite and friendly sales representative

A.P.

we happy with the product

R.

The staff at Oxford Road E store are the best, helpful and timely in their response and actions on our behalf – if your pricing was better we would be doing a lot more business with MS

J.H.

Prompt and courteous service. Great experience.

S.K.

Good prices and fast service!

Mark Swanson

What’s not to like, 8 out of 10 times you have what I want and usually cut it within an hour for me, cheers

A.H.

Like the service , friendly staff and they have most of the material I need

T.M.

I can Buy a smaller quanity

E.A.

I expect to be ordering again soon

Craig Smith

Quick no hassle service. Order cut to correct size. Quality materials

Tony Taylor

Excellent service, hassle quote. Needs all in free delivery over a given spending amount. perhaps a pick up point for customer in a town say once a week at a minimal cost. Just a thought from a happy customer.

Sue

I love that you can place your order over the phone and the guys will have it ready by the time you get there!

B.J.K.

good guys behind the counter who make sure you get what you need

Terry Vatcher

Makes small order steel as easy as picking up something at hardware store.

Sylvia Inglis

You guys can get any metal we require. hard to find elsewhere

T.

fast friendly great service

Indiva

Excellent Client care.
Speedy service.
Chris was awesome

Chris Hogan

proximity and quality

R.G.

Quick RFQ response…good inventory.

Chris

The help in sourcing rare sizes and materials.

R.

your staff is helpful and knowledgeable – a pleasure to deal with.

Mark Swanson

95% of the time they have the material I need in stock, they cut to size and are quick about doing it

D.

Friendly service and a great range of products

D.L.

Plenty of stock on hand, and if not, you can get it in shortly.

Frank

Variety of material

B.K.

fairer price structure

T.

fast, friendly service

C.

Difficult to find items usually instock

R.M.

service is great

B.J.K.

Good selection, very helpful and friendly staff

M.K.

Readily available, knowledgeable and friendly staff. 🙂

Tina

SERVICE IS FAST AND COURTEOUS KNOWLEDGEABLE STAFF MAKE IT QUICK TO ORDER AND RECEIVE PRODUCTS

S.C.

Prompt service

R.K.

Prices are a little higher than your competitors

K.A.

I personally only deal with the purchase order and invoicing. As far as I know everything is very good.

A.

fair pricing, quick service.

Joe Bechard

I would recommend Metal Supermarket to all my friends . Pete and Chris are two of the best people you could ask for . If your not sure what you need , They will ask you what your building and recommend best option’s . They also price out your project for you in advance. It’s the little personal help from Chris & Pete that makes Metal Supermarket.. The place to shop for all your metal needs.

M.S.

I call, they cut it, we pick it up in 30 minutes or less. What more can you ask for

C.X.

Friendly quick service.

R.G.

Quick turn around…generally in stock

A.P.

Fast friendly service, will fix something if not correct without hesitation. Most items on the web site are in stock, very rare if something is not available.

M.D.

QUICK TURNAROUND ON ORDERS, FRIENDLY PEOPLE TO DEAL WITH

E.D.V.P.

helpful staff – conveniently located

E.

Quick and easy to work with.

J.B.

it was a quick turn around for the service they provided as per our request

R.

keep doing what you are doing please

Jason Pattison

Great product, fast and accurate service every time

J.

Everything. Price,service all good. I’ve already recommended you.

R.

To date they’ve always had what I was looking for in stock and cut for me same day. Very happy with the service provided by the guys at the London store.

D.C.

Good bunch of guys. They treat customers like people.

P.

the right product when I need it & good service

J.S.

the fact that I can purchase what I need with no waste unless i screw up
[FIRST NAME REMOVED] Soltys
great service ,keep it up

S.D.

Professionalism of your staff

Tefen --

GREAT CUSTOMER SERVICE! GREAT RANGE OF STOCK AVAILABLE.
Areas for improvement:
Black-Oxidised Metal & Screws
Electro-galvanize service

Both services are extremely RARE in Canada but very much needed!
At the moment most people HAVE to order from out of country and even then many companies will not sell to consumers(business only).

More & more people are getting into DIY projects and building computers and electronics that need these services.

A.H.

Always have the stuff I need when I come in and they are ready to serve

M.M.

Service is great

R.C.

Pricing is a little high

T.

fast, friendly service

J.M.

Quick turn around
Pricing
Selection
Friendly staff – all the time!

F.C.L.

Great customer service…knowledgeable and helpful guys

P.T.

On cut pieces, sometimes the cut edge has burrs and/or a sharp edge. Time should be taken to deburr the cut edges. On larger pieces, offer a hand-sized chunk of cardboard to carry it. If the person picking up the piece is not aware or in a hurry, they can injure their hands. Safety first.

S.

Offer more on-line product search and pricing

Jeff

Prod are good quality and response for quotation is very prompt.

M.D.

The service is usually fast

Joe Bechard

I love the friendly service I get when I walk in door . I’m greeted by name and doesn’t matter who it is Ken, Chris or Pete. They help you out by explaining what is best for metal for my project , No over kill . They’re professional over the counter sales people . Why would I risk going somewhere else .

Oh and by the way, That friendly service , is extended outside of Metal Mart as well . great guy’s

M.

Always have the material required for the project, aid in possible cost saving aspects by ordering in full length pieces, timely service provided, help with ensuring we get the correct material for the project. Material is in excellent condition and as expected.

T.F.

Not much

B.J.K.

convenience

J.H.

Products are readily available and service is top-notch!

J.

I WOULD LIKE BETER IF I HAD A CATALOG

M.S.

You usually have what I been and always cut it right away for me, your survice is excellent

L.

You seem to have the material I require in stock and able to pickup when I need it.

T.K.

Metal Supermarkets understands the urgency of quoting without being given time to provide. They always get back to me promptly.

Ross

Metal Supermarkets has simple product coding, efficient service, and consistent prices…ideal for our ‘creative’ engineering process!

D.

Sales staff was very knowledgeable & accommodating, able to find the product that I was looking for & unable to find elsewhere.

D.S.

Went all out to send a quote and fill the order very fast and efficiently. Answered some questions I had for other materials while I was there, polite and friendly
[FIRST NAME REMOVED] Snow

A.B.

Quick service, have a variety of materials in stock, can obtain materials not in stock quickly from other stores or suppliers

D.G.

cut to size – no minimum

P.

Fast friendly helpful service

J.B.

Very reasonable prices and awesome service.

R.G.

Quick quotes…quick order fill

G.M.

Like the service.
Got quote to very next day I submitted inquiry.

M.K.B.S.

Very fast and efficient. I was notified when my purchase was ready.
Material quality and cuts were good quality.

D.L.

Quick , Easy to deal with, competitive pricing, and a friendly staff to deal with.

C.D.

Good selection of materials, prompt response to quote request, friendly and efficient staff, no minimum order size, & fair prices.

J.F.

Friendly fast service

D.S.

MOST OF THE TIME YOU HAVE IT IN STOCK

GREAT STAFF !

F.M.

Product met my demands – and I was able to buy the quantity I needed.

C.S.

Chris was quick and provided friendly service.

L.

Quick response time to an rfq

Z.

London’s Metal Supermarket is my favourite place to get metals. Chris Clifford is very efficient and pleasant to deal with.

Chris Lines --

my quote was quick and accurate, and the service was excellent.

G.M.

quick turnaround for parts

K.

I found the staff at Metal Supermarkets to very accommodating . The issue I had was with the courier service they used who somehow lost my order. This in turn caused a delay in the completion of my project.

J.P.P.G.

I can get all stock cut to sizes that I need. Good service.

Mike Bulanda

When we place an order, it’s usually ready very quickly (depending on stock) and correct.

T.

quick service and location.

F.

Price sometime a bit to high>>> but usually more material avaiable.

John Miller

Good selection of material
Fast service
Employees who are engaged with there work

K.M.

quick and easy for small quantities

S.

good selection of inventory ,
knowledgable staff.

C.K.

Metal Supermarkets has always been prompt.

Maria

The staff are very knowledgeable. They are quick with getting quotes back, normally within the hour. I am always greeted with a smile. I recammend Metal Supermarkets to everyone I know who needs metals.
I have been a customer now for 14 years and plan on being a customer for years to come. Keep up the great work guys.

Ryan Wilkins
Trojan Technoloies

M.D.

Fast turn around time.

B.K.

Selection and cut to size on request

J.

Service was wonderful

T.H.

Friendly fast service usually have what I need in
Stock

K.S.

Quick easy no hassle service

Brian J. Kerr

Convenience, selection and great staff ready to help out with information and service

A.H.

what i need i can get without waiting

C.L.

Awesome.

Adrian Brown

Friendly helpful service
No order too small
Prepared to order in materials from other branches if needed

Darin Wilton --

Cuts were exactly as ordered. Your prices were more than fair as it saved me the waste material and time of cutting everything myself. I’m a very happy customer.

E.

Good selection, small quantity availability, fast turn around

S.M.

Fast, friendly service

R.A.

The actual size I was looking for was not available but your staff did provide me with alternative options which I took advantage of.

J.F.

Fast service. Fast quotes. Lots of in stock material. Delivery available.

B.U.

Availibilty of product and convenience

Chris Reimer

Good stock
Good service

J.B.

I love the service , all 3 guy’s at the front counter are great ,especial Pete . They’re fast, friendly and very knowlegeable about tubing and sheetmetal .

D.S.

:IF YOU DO NOT HAVE IT IN STOCK ,QUICK ON DELIVERIES

:VERY FRIENDLY

J.L.

I have not experienced any response that needs improvement.

R.P.

QUALLITY IS GOOD, AND SURVICE IS EXCELLENT

Derek Groves

Extremely fast and responsive communication !

R.

nothing! – the Gentlemen at the Oxford East store are extremely capable, accurate and friendly – although I don’t do as much business with MS as before they are still the go to group for quick / rush need items.

Ken Mark

Ken was very helpful in getting me the custom spring steel blanks I needed, and he communicated delivery times throughout the process. Thank you.

R.H.

Good service: neat and clean delivered parts, good price, friendly and accuracy

R.C.

You guys have fast friendly service, I can’t think of anything for you to improve on.

S.H.

Open later than 5 to so that we can catch you when competitors are closed

K.C.

Excellent, quick and efficient and great customer service

Jeff

good quality and fast service

C.K.

The team at Metal Supermarkets makes every effort possible to supply us, from fast quotes through to getting the material on the way.

J.R.

Convenience of buying small qty of metal

J.B.

Any metal I need, cut to size. I like that.

B.J.K.

convenience of being able to access small quantities of unusual materials, and being able to buy what I need

david lawson

I can buy just the quantity of material I need and even get it cut to size . This is not possible with the other suppliers .

Albert Ham

the stuff I need is always in stock and cut while I wait thank you

Ryan

Good selection of material in stock and always had what I needed when ever I’ve called.

G.D.L.

QUICK SERVICE

R.

Good staff, quick service.

B.K.

great selection and cut to size if req

M.P.

Quick responses and good pricing

E.C.

Be able to view and order product online is great.

Dave Slack

95% in stock of the time.

materials cut within 20 minutes most of the time

great people to deal with !!!!!

A.N.

Staff was very helpful in finding what we need. Quick service, great prices!

M.L.

An on-line list of available material and sizes by location.

S.P.

Promptness

S.H.

Full length bar prices aren’t competitive in comparison to the competition.

P.

The variety of materials and cut to order on time.

A.H.

convenience

Walter Babb

Speed and accuracy.

R.D.

Certain products are better priced than the competition.

M.O.S.

Your product knowledge,service,quality and price. Keep up the good work people!
[NAME REMOVED] Blaney M&S Customs

M.D.

good customer service, pricing and delivery

R.S.

great service

J.S.

small quantities and fast service

Jeff

I like that there is no minimum purchase when I’m looking for small amounts of material!

R.C.

fast friendly service, availability of small quantities and free delivery

Talbot Mcinnis

Quick, accurate, friendly.

M.W.

The staff are always very promp and polite. I have recommended you to various customers. I keep forgetting to pick up extra cards when at your store front to hand out to my customers.

P.

Fast knowledgable dependable service

M.F.

Everything!

R.G.

The London branch staff have developed a level of personal skills that makes each visit a great experience. To other companies I’m just a number….

L.M.

More inventory

K.C.

fast efficient and courteous

C.K.

Metal Supermarkets has always been able to provide us with the products we need and on time.

K.

when i call the people i speak to are knowledgable

Maria

I’ve been dealing with Chris Clifford now for over 10 yrs. His knowledge and experience and friendly customer service is why I still continue to shop there. I can get quotes on large orders on the same day or while on the phone. They pay close attention to detail when cutting my orders which saves me time by not having to recut materials to proper lengths. My materials are normally cut and ready with in the hour of placing my order. I will continue to deal with Metal Supermarkets and encourage others to do so as well.

Ryan Wilkins
Trojan Technologies

J.P.P.G.

services are great, never had a problem.

L.S.

Stock of materials that a lot of other suppliers do not have.

T.

always helpful when I call and great, quick service.

L.

Good people that. Took care of my requirements

Ken Jacobs

Friendly knowledgable staff. If you don’t stock they can source and deliver quickly.

David Giles

good pricing and dependable and reliable service

D.P.

WIDE VARIETY OF MATERIALS IN STOCK, QUICK RESPONSE TIME

D.S.

90% of the time you the stock I need, plus it’s ready within 1HR or less

great job!

Dennis Smith

The staff. Good guys very helpful and knowledgeable. Do their best to make it right.

C.B.

You are able to source quickly odd sizes that are quit often engineered into product. Your service team in London are also quite knowledgable about grades of steel and can help me out with uses and alternatives.

E.

DONT BE A COMPETITOR!!…LOL

C.R.

Good stock
Fast, freindly service

A.H.

PRETTY GOOD

B.K.

Variety of all types of metal in stock

Andrew Litwiller

Very convenient, however there appears to be a lower stock level than previously utilized.

B.

variety no size limit small orders OK

A.H.

The service is top notch