See what our customers are saying about our Nanaimo Store

Mark

Good selection of products ,friendly and helpful staff.

J.

Good inventory

Neil McClelland

Fast, friendly, efficient, knowledgeable, great inventory, decent pricing. What else is there?

K.Y.

The ability to have small pieces available for a small, one off job instead of having to buy a whole length of material that you don’t have a use for the remainder.

T.D.

always great to deal with! thank you from Westerra Equipment

Steve

Quick easy great service

D.M.

You consistently have the item we require and dealing with your company is easy.

D.T.

The Nanaimo store is willing to work with me for a satisfying result!

J.

Adam has the best customer service around. He goes above and beyond to make sure every customer is happy and taken care of in a timely fashion. I have already recommended many people to this location.

R.M.

The fact that I can get even a small piece when I need it is very satisfying. I send friends there when they need anything in raw metal.

Daryl Knievel

Great help offer advice and give me what I need every time

James Smith

Variety

P.H.

Nanaimo store very helpful in ordering and cutting the product I needed. Good customer service.

Howard Matwick

Great product, friendly service.

E.H.

quick service

M.

Always have what we need , followed up by great service.

J.

Price

R.

Great guy’s to work with!!! [NAME REMOVED]

. .

Good service and excellent expertise.

P.U.

Just recently had a couple of pieces made in a really short time. Great service.

D.T.

The strength of your business, imho, is in offering the greatest variety of small volume products for folks like me, who are prototyping a lot and need access to a wide variety of materials and sizes. I’m not worried about large volume, as that can be negotiated when moving closer to production. The only improvement that I would suggest is offering a wider variety of associated products, like the extruded t-bar and hardware and some of the more common fasteners (including rivet nuts).

Why do I shop with your business?
1. Good stock variety – could be better. A lot of aluminum extrusions can be used in my line of products, and many small manufacturers like myself are not high volume factories. Variety over volume. If you don’t maintain variety, you would see less of me.
2. Access to storage of materials. If you have the stock, I don’t need room in my small facility to store what I may need. You’re still quite a distance from me, but close enough to use bus service to get to and from. Again, keeping at least a small amount of a variety of products means your service is valuable to me.
3. Access to shears for more manageable sizes. I run a 25″ x 25″ CNC machine and have a 24″ brake. I have no room to manage full sheets or lengths of materials, especially as I don’t own a car or truck and depend on a bike with a trailer, or the bus to transport. Being able to buy transportable product sizes is great.

Something to consider – are you a metal products supplier, or are you a supplier to makers? If you’re happy and viable as just a supplier of short run metal and your bottom line is good – don’t change. If you want to identify as a place for makers, there are quite a few other products that could be added to your catalogue to provide a more full-service operation, without a lot of overhead. One example would be stocking some select products from Hammond, like their aluminum project boxes. If your regular clients have CNC machines, then there may be a use for 2 colour engraving laminates – it’s hard for me to find good sources for that. I really miss “the old days” when I could go into an electronic parts supply house and have access to a wide variety of products for prototyping and short run production, as well as staff knowledgeable about how to best use the materials!

Finally, the fellow I dealt with was friendly and I felt welcome. That wasn’t the case at another of the Metal Supermarket locations. Good service people are your strongest asset!

J.B.

My Lady and I went into Metal Supermarkets Nanaimo today to get some flat stock for our Van seats. We barely made it in before closing but Rob accommodated us regardless.

In fact, Rob provided us with one of the best customer experiences we have had in recent memory. He provided us with great advice, was very patient and cut all of our metal perfectly to size.

Thank you Rob 😊

G.H.

Staff are always helpful and friendly. Good product selection. Your store is a valuable resource for DIY’ers like me with small orders and not much background in welding and fabricating.

Dilip Bose

Your products are good & Mr.Adam Mcdonald from your Nanaimo shop has been very helpful & patient with a old man like myself . I have nothing but praise for Metal Supermarkets.

Ron

Great crew great service !!!!!

W.L.

You have a great selection.Great sales poeple

Mark

We use Metal Supermarkets and are happy to refer customers to them as well. Always seem to have what we need big or small and provide fast and friendly service !

Grant Marshall

Great staff, good selection of products

Tom Knott

It took awhile to get the order sorted out & delivery scheduled, And all worked out very well.
My only suggestion for better service is that the online directions don’t match up with the roads; I got directed to the alley that doesn’t have a street name. Just a little puzzle … I’ll know the way now for my next order.

D.

you are a Canadian company

.

I Like the ability to get custom cut lengths. The staff is always great to deal with.

. .

Great customer service! Custom cuts!

H.M.

Great staff, great service.

Precision Canvas

H.T.

Knowledgeable

Sean McIntosh

I’ve bought metal from the Nanaimo supermarket several times. Have always gotten great customer service and decent prices. My last order was quite large, and and delivered to my site in good time before the start of the project. Thanks guys!!

Sean McIntosh
Killin’ Time Enterprises.

Rod Stacey

They always have what I need in stock. Always happy and friendly service even through these crazy Covid times when they’ve been so busy

Grant Marshall

Good pricing, cut to length services for free, great staff

Wendy Houghton

Was sent a quote through email, I followed up, product ordered. Pick up was easy and friendly!

Ron Njootli

Quality of material and workmanship is top shelf! I felt they went above and beyond my expectations, which is high level. I was very satisfied with our custom order and would highly recommend them. ( Shop on Keating ) Awesome work and great customer service!

M.

Always have what we need, big or small, and combine that with fast and friendly service.

Ron

Great service and supply !!!

I.P.

Quick service
Large inventory
Friendly staff

Gary Richardson

variety of inventory and quick turnaround

M.

Very friendly service.

.

Service

Convenient

L.G.

Friendly, efficient, timely

J.B.

It is handy so far good service..

J.F.

good selection, staff very helpful when you know what you need to do but no idea what to use.

C.B.

Quick easy and affordable

H.M.

Good selection, good service…

S.T.

overall good service and price

C.

Very happy with both your products and service.

A.M.

Good products, great service. Just I wish the prices would be more affordable. Currently, it is x3 more expensive than other local suppliers are offering.

Average mild steel price per lb at Metal supermarket is $3,00.
Other suppliers are offering for $0.75 per lb.

I.T.

There is always stock and good service

K Young

The convenience of getting small, last minute material orders when you don’t have time to wait for our materials to come in. Also, sometimes it’s a material we don’t usually use and a small amount and not worth having a large crop sitting in our rack with a small likely hood of using it on another job.

M.

Great service.

George Markides

The service and the range of materials.

W.B.

Fast friendly service

J.

You’ll selection i amazing

J.B.

The guys are so knowledgable and easy going. They treat a weekend warrior with the same good attitude as they do the pros! I always have bought my metal for various household projects from Metal Supermarket and always refer you guys to my friends who need metal. Thanks from a satisfied long time customer.

.

I don’t have to buy 10′ lengths to do what ever project i am working on.

Neil McClelland

No minimum order, friendly competent service, competitive prices, wide range of products. What more do you want?

Robert Hollingsworth

Great service and better pricing, Thank you 😉

P.S.

Good selection – usually friendly and helpful staff. High prices though!

J.C.

It is good to order online and have the exact product ready when needed. Staff at Nanaimo and Langley branches courteous and helpful.

B.

nice guys

Frank

Attention to detail, fast service, always helpful, super friendly staff !
The metal I need is usually in stock if it isn’t, they get it for me fast!

J.T.

Large selection and Great service!

Better product pricing

S.A.

Great selection of material.
Very helpful and friendly staff.

M.

Great service from [NAME REMOVED]

Martin Dunsmuir

Good products + excellent service

Rod Stacey

Good solid service. Great product knowledge. In and out in no time. Adam and crew are super fellas

Neil McClelland

Friendly, accommodating staff, product selection, no minimum order. What’s not to like!

Ron E. Kohlruss

Pleasant, Efficient Service for Products Desirable in Small Quantities

G.L.

The service was fast and my tubing was correct in size and length.

Gary Richardson

I like the wide assortment of materials offered as well as the speed on small one off orders

L.F.

Not much I think you guys are great.Very helpful and patient, good inventory.
Prices…well.. not a real steel. 🙂 :):)

B.G.

Friendly and knowledgeable staff.
I am a customer for 20 years in Nanaimo

Joe Mckee

Fast, courteous and knowledgeable! Thanks

D.W.

Quick response to emails. Always have a “Plan B” if what we need is not in stock.
Good prices

H.R.

i live on Vancouver island having a shop 20 minuets from my door is a huge plus
most items are on the shelf A plus.

The staff know there metal

J.

Fast, friendly service! Every time! 🙂

M.V.

Simple fast friendly and easy

M.

Good selection and excellent service.

R.S.

Great products, great staff

Ron

A good friendly crew willing to fix me up with the material I need . Ron

M.

Good variety of stock , good service.

D.K.

the gentleman at the shop knew what they were doing got me the stuff and cut and on my way would totally tell others about your services thanks

M.M.

service and stock

J.

Fast quotes, fast to get my order ready and most important the price was a lot less than Nanaimo Sheet Metal

P.S.

Most always have stock in what I need, or can get it in very quickly

John

Great service and a damn fine staff.
Adams OK too

L.

Great knowledge and service!

D.D.

Products were the same as everywhere, but your variety is better than most. What I was really impressed with was the very friendly service I received from a guy named Matt. He was professional, knowledgeable and very courteous.

I’ve already recommended the Nanaimo Metal Supermarket to a Metals group I belong to – there was a great response.

Thanks
[NAME REMOVED]
Salt Spring Island

Rod Stacey

Good bunch of guys, last time I was in Adam helped me fix my wiper blades. Adam knows his metal, I know I can always respect his advice when I ask him.

Dan Dufault

Helpful front counter service
Helpful back end carry material to vehicle
Good price
Quick service

Keep it up

G.R.

All good

Tom Burton

Staff is very helpful with a good selection of materials.

S.S.

Quick and easy to get what i wanted

D.J.

Can purchase smaller Quantities and always have great variety

I.T.

You have good selection of stock and are prompt when product has to be ordered .

How about a recycling initiative – maybe in the form of a subsidiary – dealing in used structural steel – help save the planet and profit from your endeavor?

T.W.

Very easy to deal with and fast shipping. Even with shipping costs it’s far cheaper then anything in my area

G.G.

Outstanding customer service. Very helpful people.

C.C.I.I.

Your right around the corner!

R.W.

Reasonable quick and efficient.

P.O.C.I.S.

Great quality, selection and service.

Frank

Always professional and they make a point to have what I need ready for pick up every time I need something in a hurry.
You can never control the demands put on you from a customer, and as a fabricator, I get significant demands and last minute changes to designs… I need a supplier I can depend on to be there when I need them most, Metal Supermarkets have always been my first call.

Grant Marshall

Diversity of materials, and website layout

Bob Hodgson

Great service and willing to accommodate even for small orders.

Ray Matthews

Great service and reasonable prices.

Ron

Great service and helpful

D.

Convenience and selection

C.A.

Great service, competitive pricing, availability of materials.

D.H.G.

Order was prepared promptly. Cuts were accurate. Some of the stock had quite a bit of surface rust though.

M.M.

Good stocks and great staff attitude

A.L.

It was very well priced , all products were readily available and all associates were very knowledgable and helpful.

A.P.

The staff is friendly and helpful, great experience

John

Great service. Adam and crew go the extra mile to complete all orders on time, every time. Always a pleasure dealing with them

A.C.

Quick service, good prices

S.A.

The fact that there is no minimum order required, enabling me to buy smaller quantities when I need them. Excellent customer service at this branch

D.R.

You have most everything I need

B.R.

Metals are nessesary for many projects, Metal Supermarkets is the only mid-island source with a big selection.

good stock, quick service

L.A.H.

product not damage or scratched and service is quick and persons are knowledgeable

S.S.

Friendly knowledgeable staff that are willing to go the extra mile to help out. Very impressed with every aspect of the business and will happily give them my business again.

C.W.

It’s convenient for local pick ups and processing

Frank

I like the personal service and the professional attitude when I am dealing with metal supermarkets,
If they cannot immediately fulfill my requirements, they go out of their way to find exactly what I am looking for in very
Short timelines.
This is what makes me a permanent customer.

Ann Marie Diett

Good service and fast

C.A.

selection, inexpensive cutting service.

A.P.

you are there when we need steel. good stock of materials.

S.L.

Knowledgeable staff. Variety of material. Ablilty to look at the material before purchasing.

K.K.

Great services and good quality products

K.B.E.

great

A.P.

You have stock.

A.P.

AVAILABILITY OF NOT COMMON STEEL AND ALLOY STOCKS

S.

now understanding the fact that we use this as a quick grab for shorter length material pricing could always be better / products that we use are always in stock, the staff is friendly and attentive to our needs , the location is very handy for us
We will continue to purchase from the Nanaimo Metal Super Market.

Leonard Morris Fountain Tire Nanaimo

F.D.

Excellent customer service

R.

Always very helpful and friendly

D.F.

Helpful staff who are willing to help with any order. As a shop teacher I value the discounts and donation of small pieces.

V.I.H.A.

speedy replies and service

B.T.

Everthing

Jarrod

Almost always has materials I’m looking for

John

Good people

Ian Barnes

When I am looking for a particular material, I will phone Metal Supermarket first as it is a sure thing that they have or can get the material quickly.

Friendly

R.

Good amount of stock
Good personal service

Ian Pinfold

Fast proffesional service, friendly staff make you feel welcome.

K.K.

Great products and superior service.

J.M.

Prompt, effiecient and friendly. Goods were readily available and set out for pick-up when we arrived.

P.U.

Price, availability, service, knowledge and smaller orders

John

Always a pleasure to deal with Adam and the staff in Nanaimo. Will go the extra mile(dating myself) and get what is requested.Thanks guys.

S.B.L.

Friendly, helpful staff

Neil

Friendly, knowable and effective staff. Great people to deal with.

D.E.

I can buy just the size I want

Ron

Friendly service and help full with ordering !

Grant Marshall

Great non-ferrous selection of stock

R.S.

Friendly and knowledge staff that’s always willing to help or give advice

J.

you have it

P.U.

convenience

M.

fast and friendly service, we also like to be able to shop locally whenever possible

Ron

You have it all

V.

Friendly knowledgeable staff and quick service. No problem to use my name re below, but would want to know in advance re using our company name and what you would say before approving use of our company name. I have passed on your name to numerous people. Have you considered joining the Construction Association?

Scott Leaf

Quick, friendly and courteous.

R.

selection, ability to get small pieces , friendly helpful staff

B.

excellent service,and cheerful staff that go out of their way to help
my metal requirements are in stock or available quickly

J.

service is very friendly and efficient

R.S.

Always helpful and friendly service. It’s great to be able to buy even just a small piece of metal for that smaller project.

Pat / Luke

ability to purchase metal cut and ready for production

Brett Hughs

Personal attention to my needs. If they don’t have it they find it

Bill Mcleod

Lots of variety

John Stamatiou

the service is fantastic ! the staff are so helpful and speedy fast on my orders ! I will always bring my business to metal supermarkets ! great people .

L.F.

Very helpful,good inventory, relaxed atmosphere.

Alex Goldenberg

It’s a pleasure doing business with these guys. Very professional and friendly people.
There is no difference between “small” and “large” orders for them.
I like that they paying attention to any thing you’re coming for …
Well done !

I.P.

Prompt and friendly service

Darren Coughtry

Always professional always prompt and have the materials I need I provide top quality marine installations and the stainless railings and tops I build have never had issues. Top notch

Darren at sea tops mobile marine.

D.

quality products
knowledgeable staff

J.

The volume of different dimentions and metals.

D.

Price is high

K.K.

Superior quality of products

J.D.

The convenience of being able to purchase the required amount of material for the job and the great customer service.

R.A.

Very personable,quick processing,quality products….thanks

Rick

variety , small quantities

Paul Uren

Great friendly customer service.

J.B.

We were quite satisfied with everything when we dealt with you.

G.

Fast, efficient and most helpful

R.S.

Your staff are always accomodating and most often the products we need are readily available. It’s a pleasure doing business with the Nanaimo store.

H.

The guys are very knowledgeable & friendly!

W.

selection

Paul Skalenda

Good inventory, great and knowledgeable service and friendly bunch of guys work there.

John

You have it !!

R.

Great advice for all the jobs that I do. Don’t know what I
Would do without Adam and the Boys!!

F.S.

great selection I don’t have to wait for anything

I.P.

Prompt and courteous service, good variety of in stock materials.

K.K.

good service
but a bit slow on credit request

R.S.

quick service lots of inventory

W.S.

wide variety, great service, decent prices

Peter Dreise

You guys have always the stuff I need in stock.

R.A.

Personable Staff, Quick processing of material,Good knowledge of products thanks

T.L.

great product; great service

J.C.

Fast service, large available stock

Graham Deller

The staff are friendly and give you their best advice for the task you have, if you no nothing about metals (like myself).
One of the best things is if you just want a foot you only have to buy a foot, not a complete stick.

keep up the good work

G.

Friendly service, good communication by following up with questions to make sure my order was done correctly.

Gerald

Fast and very effective. Good People to do business with.

D.

convenience, product availability.

C.J.

Service has been quick and friendly with a not to bad of price.

B.

The guys are always good to deal with, pleasant and efficient. The welder calls ahead, so when I arrive with a carload of boys, I can get the necessary metal quickly.

M.V.

Good selection of metal .

Mike /Frank

I can buy any size and am not forced into buying a full length

John

They are very knowledgable , fast friendly service everytime . always have what I am looking for and very easy people to deal with .

L.B.

convenience as well as a vast variety of materials

Paul Skalenda

Cheerful knowledgeable staff and large inventory.

A.M.

reasonable prices and plenty of inventory in stock. friendly staff

R.S.

The service is friendly and quick. Most items are readily available and if not available at the time of our order, then they are in a very short time frame.

F.T.

Nice clean product with no scratches , and the services is great , always helpfull ans fast .

John

You have anything I need.

R.

inventory ,availability of small quantity purchases , not always the prices !

T.J.M.

fast and helpful

Brett Hughs

cut to size. Go out of their way to get what you need at the price you want to pay

Hugh

Quality Products, great service, very effecient, great guys!!

Darren Coughtry

Always helpful and friendly staff if they don’t have what I need they make every effort to get it. Have and will always refer customers and friends to use their business

Friendly, reliable and prompt service. Accurate pricing.

Melanie Moore

You always have a large selection of products and friendly, knowledgeabe staff. Great service!