Kitchener / Waterloo
Call Metal Supermarkets Kitchener / Waterloo for any metal, any size, cut and ready fast!
Kitchener / Waterloo
Call Metal Supermarkets Kitchener / Waterloo for any metal, any size, cut and ready fast!
Providing fast and easy access to a wide variety of metals for over 25 years.
No minimum order size. No hassles. No broken promises.
** NOTICE **
Metal Supermarkets strives to ensure the safety of our customers, staff and their families.
Until further notice, we will only be operating via phone or email sales. We will also be ceasing operations on Saturdays. While we operate under these conditions, we will still provide delivery service and are available for curbside pick-up.
Please call when you arrive and we will bring your order to your vehicle.
Thank you for your understanding.
Metal Supermarkets strives to ensure the safety of our customers, staff and their families.
Until further notice, we will only be operating via phone or email sales. We will also be ceasing operations on Saturdays. While we operate under these conditions, we will still provide delivery service and are available for curbside pick-up.
Please call when you arrive and we will bring your order to your vehicle.
Thank you for your understanding.
Metal Supermarkets Kitchener / Waterloo is open to the public and provides businesses, municipalities, governments, and walk-in customers with instant access to all metal types, shapes, grades and sizes. We carry all types of steel (stainless, hot and cold rolled, tool, alloy), aluminum, brass, bronze, copper and more. All our metal is cut to your exact specifications, meaning you never have to order more than you need.
We provide delivery services to the surrounding areas including Kitchener, Guelph, Waterloo, Cambridge, Stratford, New Hamburg and all areas in between. Whether you need the metal delivered to your place of business or job site, we’ll get it there on time.
Cash, debit and credit cards accepted. Commercial customers may request credit terms.
Call today for fast and easy access to all metals and metal-related services in the Kitchener Area!
Metal Supermarkets Kitchener / Waterloo offers a vast range of metals types and shapes including:
| Types | Shapes |
Request a quote to get the metal you need, cut-to-size and ready fast!
Metals Supermarkets Kitchener / Waterloo also offers a wide variety of metal fabrication and value-added services, including:
Additional Services
Give us a call to find out how we can help with your next project. Nobody cuts it like we do!
Learn more about Metal Supermarkets Kitchener / Waterloo:
Metal Supermarkets Kitchener / Waterloo is owned and operated by 2257076 Ontario Inc. 2257076 Ontario Inc. is an independent franchised operator of the Metal Supermarkets store located at 5 Forwell Road, Unit 4, Kitchener, ON, N2B 1W3. Come meet the Metal Supermarkets Kitchener / Waterloo team!
Customer Service Representative
Have you always had a natural way with people? Are you good with your hands? Do you think “yes” before “no?” Are you solutions driven and take pride in customer service? These traits could make you the perfect fit for a job with variety and great compensation as part of a rapidly expanding organization.Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and we’re passionate about service.
WHY JOIN THE METAL SUPERMARKETS TEAM?
We offer competitive wages, opportunities for wage increases, standard work hours – no shift work here, monthly team bonuses, comprehensive training, health care benefits, and annual salary reviews. We’ve built a strong team culture. Turnover is low because our staff love the camaraderie, the environment and the work.
Learn more about Metal Supermarkets
POSITION: CUSTOMER SERVICE REPRESENTATIVE
OBJECTIVE:
Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers. You’ll spend the day on your feet, moving between our customer service counter, the office, and the shop floor. Orders and inquiries are received via phone, email and walk-ins. You’ll consult with trade professionals and do-it-your-selfers, assisting in their material needs and working to find solutions.
Your people skills will make customers feel welcome, validated and well-served. When a customer leaves, they leave with their orders, confident and satisfied knowing their experience with Metal Supermarkets was a positive one. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once. We’ll train you in operating our machines and working with different metals. If you’re customer focused, passionate about service and customer satisfaction, have a positive attitude, solutions driven and motivated to learn, we can teach you the rest.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
- POSITIVE INTERACTIVE / PEOPLE SKILLS – People friendly. You love to help and work with the public
- CUSTOMER ORIENTED – Patient; empathic; providing excellent service and solutions to our customers
- THINKS “YES” BEFORE “NO” – Positive attitude and solutions driven
- MOTIVATION & ENTHUSIASM – Love to work in a fast-paced environment
- ATTENTION TO DETAIL – Meticulous. You understand details make a difference
- ORGANIZATIONAL SKILLS – With multiple projects on the go, you are able to stay organized to serve customers quickly and efficiently
- TIME MANAGEMENT SKILLS – Multiple customer and order timelines. You know how to keep on schedule
- PROBLEM SOLVING ABILITIES – Confidence with troubleshooting, investigating and providing solutions
- ADAPTABILITY – Flexibility to respond to a variety of situations and requests
- Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times
- Acknowledge and respond in a timely fashion to all order requests, submitted quotes and delivery follow-up
- Build sustainable relationships and trust with customers through open and interactive communication
- Recognize opportunities to generate sales leads and new customer development
- Support the achievement of sales/budget targets, which includes maintaining stock control and gross margins while managing cost budgets
- Entering and updating customer information into our Point of Sale software, as needed
- Accepting cash and taking credit/debit card payments
- Minimum one year of proven customer service experience
- Computer skills such as MS office, etc. a definite asset
- Clear communication and effective listening skills
- Exceptional telephone skills and etiquette
- Fluent in written and spoken English
- Strong math skills; mathematically inclined
POSITION: Permanent Full Time
HOURS: Regular business hours Monday to Friday; Saturdays
LOCATION:
Metal Supermarkets Kitchener
5 Forwell Rd., Unit 4,
Kitchener, ON
N2B 1W3
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